Fairmont Hotels & Resorts
Catering Sales & Services Manager
Fairmont Hotels & Resorts, Dallas, Texas, United States, 75215
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Catering Sales & Services Manager
role at
Fairmont Hotels & Resorts
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social, cultural, convention, and corporate events, creating memorable experiences.
Job Description Responsible for managing all aspects of assigned events in accordance with hotel standards. Anticipate guest needs, solicit business, and assist in controlling expenditures.
Service all local events (Galas, Weddings, Fundraisers, Day Meetings) with opportunities to support corporate events.
Organize bookings from initial reservation to departure, including meeting and guest room requirements, food and beverage, and audiovisual needs.
Create detailed floor plans, resumes, and banquet event orders for seamless execution.
Conduct pre-planning tours, tastings, and pre/post-conference meetings.
Lead and motivate team members, serving as a role model.
Build and maintain rapport with clients and hotel staff.
Work flexible hours, including weekends, as required.
Manage multiple programs, ensuring all duties are completed successfully.
Maintain effective communication with clients throughout planning and event execution.
Adhere to departmental policies, procedures, and standards.
Respond promptly to guest needs, resolve complaints, and maximize revenue through upselling.
Coordinate group requests and manage setup, breakdown, and cleanliness of event spaces.
Monitor staff performance and ensure service standards are met.
Ensure proper documentation and organization of event details.
Follow up post-event to ensure guest satisfaction and secure re-bookings.
Participate in meetings, menu tastings, and team development activities.
Manage deposits and billing processes for clients.
Qualifications
Bachelor’s degree or equivalent experience.
3-5 years’ experience as a Conference Services Manager, preferably in a luxury hotel.
Knowledge of room capacities, setup styles, and event logistics.
Fluent in English, both written and verbal.
Basic arithmetic and computing skills.
Additional Information
Paid time off, medical, dental, vision insurance, and 401K.
Complimentary shift meal and employee discount programs.
Learning and development opportunities.
Participation in CSR initiatives like Planet 21.
Career advancement opportunities within the company.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Hospitality
Referrals increase your chances of interviewing at Fairmont Hotels & Resorts by 2x.
Get notified about new Sales & Service Manager jobs in
Dallas, TX .
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Catering Sales & Services Manager
role at
Fairmont Hotels & Resorts
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social, cultural, convention, and corporate events, creating memorable experiences.
Job Description Responsible for managing all aspects of assigned events in accordance with hotel standards. Anticipate guest needs, solicit business, and assist in controlling expenditures.
Service all local events (Galas, Weddings, Fundraisers, Day Meetings) with opportunities to support corporate events.
Organize bookings from initial reservation to departure, including meeting and guest room requirements, food and beverage, and audiovisual needs.
Create detailed floor plans, resumes, and banquet event orders for seamless execution.
Conduct pre-planning tours, tastings, and pre/post-conference meetings.
Lead and motivate team members, serving as a role model.
Build and maintain rapport with clients and hotel staff.
Work flexible hours, including weekends, as required.
Manage multiple programs, ensuring all duties are completed successfully.
Maintain effective communication with clients throughout planning and event execution.
Adhere to departmental policies, procedures, and standards.
Respond promptly to guest needs, resolve complaints, and maximize revenue through upselling.
Coordinate group requests and manage setup, breakdown, and cleanliness of event spaces.
Monitor staff performance and ensure service standards are met.
Ensure proper documentation and organization of event details.
Follow up post-event to ensure guest satisfaction and secure re-bookings.
Participate in meetings, menu tastings, and team development activities.
Manage deposits and billing processes for clients.
Qualifications
Bachelor’s degree or equivalent experience.
3-5 years’ experience as a Conference Services Manager, preferably in a luxury hotel.
Knowledge of room capacities, setup styles, and event logistics.
Fluent in English, both written and verbal.
Basic arithmetic and computing skills.
Additional Information
Paid time off, medical, dental, vision insurance, and 401K.
Complimentary shift meal and employee discount programs.
Learning and development opportunities.
Participation in CSR initiatives like Planet 21.
Career advancement opportunities within the company.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Hospitality
Referrals increase your chances of interviewing at Fairmont Hotels & Resorts by 2x.
Get notified about new Sales & Service Manager jobs in
Dallas, TX .
#J-18808-Ljbffr