JD.COM
Overview
We are seeking a bilingual (English/Chinese) Sales Trainer with a strong background in training sales teams in the supply chain/logistics industry. This role is an essential member of our sales organization and crucial to our expansion in North America. If you are interested in joining this journey at JD Logistics, apply and let\'s connect! Job Responsibilities
Enhance Sales Professional Competency:
Identify skill gaps within the US local sales team; design and implement training programs (product knowledge, sales techniques, customer management, etc.). Analyze sales data and performance metrics to continuously optimize training content and delivery methods. Build Sales Recognition Program:
Design and drive sales incentive mechanisms (quarterly/annual excellence awards and honor badges) to strengthen team cohesion and pride. Assist in establishing fair and transparent sales evaluation systems to motivate team performance. Organize Sales Team Building Activities:
Plan and execute regular team building, cultural integration, and communication initiatives to foster cross-cultural collaboration. Collaborate with Product, Marketing, Operations, and Customer Service to develop localized sales training materials and toolkits. Strengthen Customer-Facing Capabilities:
Partner with Operations and Customer Service to elevate client engagement standards, including customer tour processes and reception protocols. Develop high-quality customer interface capabilities, including pitch scripts, proposal templates, and account management workflows. Qualifications
Minimum 3+ years of experience in sales training, sales management, HR development, or related roles; familiarity with US sales team dynamics and practices. Fluent in both English and Mandarin; adept at cross-cultural communication. Foundational data analysis skills; ability to refine training/incentive strategies using performance metrics. Proven ability to collaborate cross-departmentally; strong project management and organizational skills. Ownership mentality; capable of autonomously driving projects in ambiguous environments. Deep alignment with JD.com\'s corporate culture; strong sense of mission, execution capability, and results-oriented mindset. Ability to collaborate effectively with China HQ while articulating ideas clearly locally. About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading technology and service provider with supply chain at its core. JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with digital solutions. The company ranked 47th on the Fortune Global 500. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers. Our International Business
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our strengths shine. Currently, JD.com operates globally in multiple countries, reaching customers worldwide. International Logistics
JD Logistics provides technology-driven supply chain and logistics solutions with a network across China. It operates warehouses and offers comprehensive logistics support to a diverse range of clients, including international enterprises and Chinese brands expanding globally. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Software Development
#J-18808-Ljbffr
We are seeking a bilingual (English/Chinese) Sales Trainer with a strong background in training sales teams in the supply chain/logistics industry. This role is an essential member of our sales organization and crucial to our expansion in North America. If you are interested in joining this journey at JD Logistics, apply and let\'s connect! Job Responsibilities
Enhance Sales Professional Competency:
Identify skill gaps within the US local sales team; design and implement training programs (product knowledge, sales techniques, customer management, etc.). Analyze sales data and performance metrics to continuously optimize training content and delivery methods. Build Sales Recognition Program:
Design and drive sales incentive mechanisms (quarterly/annual excellence awards and honor badges) to strengthen team cohesion and pride. Assist in establishing fair and transparent sales evaluation systems to motivate team performance. Organize Sales Team Building Activities:
Plan and execute regular team building, cultural integration, and communication initiatives to foster cross-cultural collaboration. Collaborate with Product, Marketing, Operations, and Customer Service to develop localized sales training materials and toolkits. Strengthen Customer-Facing Capabilities:
Partner with Operations and Customer Service to elevate client engagement standards, including customer tour processes and reception protocols. Develop high-quality customer interface capabilities, including pitch scripts, proposal templates, and account management workflows. Qualifications
Minimum 3+ years of experience in sales training, sales management, HR development, or related roles; familiarity with US sales team dynamics and practices. Fluent in both English and Mandarin; adept at cross-cultural communication. Foundational data analysis skills; ability to refine training/incentive strategies using performance metrics. Proven ability to collaborate cross-departmentally; strong project management and organizational skills. Ownership mentality; capable of autonomously driving projects in ambiguous environments. Deep alignment with JD.com\'s corporate culture; strong sense of mission, execution capability, and results-oriented mindset. Ability to collaborate effectively with China HQ while articulating ideas clearly locally. About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading technology and service provider with supply chain at its core. JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with digital solutions. The company ranked 47th on the Fortune Global 500. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers. Our International Business
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our strengths shine. Currently, JD.com operates globally in multiple countries, reaching customers worldwide. International Logistics
JD Logistics provides technology-driven supply chain and logistics solutions with a network across China. It operates warehouses and offers comprehensive logistics support to a diverse range of clients, including international enterprises and Chinese brands expanding globally. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Software Development
#J-18808-Ljbffr