Society Hounds
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Job Description
We are seeking a dynamic, team-focused, and sales-driven Keyholder Stylist to join our luxury pet boutique in the heart of Beverly Hills. As a part of the management team, we expect you to be a leader at the forefront of our brand—you will play a vital role in creating a lavish and welcoming shopping experience for our discerning clients and their canine companions. This is an opportunity to help build a distinctive destination known for exceptional service, beautifully curated apparel and accessories, and a culture of professionalism and warmth. In this role, you will be responsible for cultivating a high-performance team environment, driving sales growth and client loyalty, and ensuring that every detail reflects our commitment to luxury retail excellence. As a Keyholder, you will support the Store Manager and Operations Manager by helping to represent the brand in-store, assisting with daily operations, helping uphold company standards, and contributing to the execution of sales and KPI goals. You will play a key role in coaching associates, maintaining a strong store presence, and stepping into leadership tasks when delegated. The ideal candidate will have demonstrated expertise in luxury retail, a passion for clienteling and relationship management, and the leadership skills to develop a store culture rooted in continuous improvement, integrity, and elite service. Our mission is to provide an extraordinary shopping experience to pets and their humans, treating every interaction as a luxury moment worthy of the most discerning clientele.
(We do not offer grooming, boarding, or food as we are an apparel and accessory dog boutique) DUTIES AND RESPONSIBILITIES Support and sustain a high-energy workplace culture that is enthusiastic, inclusive and positive, fostering engagement, accountability, and a sense of fun, while maintaining a customer-first mindset focused on delivering exceptional service and strong results. Model professionalism, integrity, and respectful communication in every interaction to help uphold our five-star service standard. Contribute to team motivation by participating in goal sharing, celebrating achievements, and encouraging collaboration. Represent the brand with care and attention to detail, ensuring interactions and visuals align with our elevated identity as a premier lifestyle brand. Maintain consistent communication with the Store Manager to ensure operations run smoothly and all needs are escalated or addressed in a timely manner. Assist in guiding and supporting the team toward meeting daily and monthly sales goals and KPIs. Support daily store operations by modeling expected behaviors and reinforcing store standards. Participate in team development through peer coaching, check-ins, and support with onboarding new associates. Recognize team wins and positive behavior to reinforce a strong, respectful, and results-driven store culture. 2. Sales, Customer Service & Clienteling Encourage the team to reach success by leveraging company tools and strategies to meet and exceed sales goals. Actively participate in upselling, cross-selling, and product recommendations. Drive sales through coaching staff on product knowledge and selling techniques. Monitor daily, weekly, and monthly sales targets. Assist in implementing promotions and upselling strategies. Help coach peers when appropriate. Stay informed of sales targets and assist the Management Team in identifying ways to improve performance. Deliver outstanding and personalized customer service to walk-in customers, telephone inquiries, email inquiries, and VIP clientele. Greet customers warmly and professionally, ensuring they receive attentive support that reflects the brand’s standards. Support in resolving customer concerns with empathy, urgency, and care, escalating more complex issues to the Store Manager. Build trust and familiarity with regular customers to enhance relationships and increase satisfaction. Assist the Store Manager in maintaining clienteling practices and delivering on KPI targets. Consistently model brand-appropriate behavior in customer service, product handling, and visual presentation. Follow all clienteling policies to ensure fairness and consistency in managing customer relationships. Maintain accurate CRM entries and log sales activities daily. Build rapport with returning customers and help maintain long-term relationships through friendly, thoughtful service. 3. Product Knowledge and Presentation Ability to learn and confidently articulate knowledge of vendors, designers, and suppliers. Support associates by sharing product knowledge in a clear and inspiring way, alongside the Store Manager. Stay up to date on new arrivals, discontinued items, and backorders, and ensure the team is briefed weekly. Assist in supervising the efficient and productive handling of all merchandise including shipment receipt and processing, and replenishment systems while maintaining a clean stockroom/back office/loft. Support execution of visual merchandising standards under direction from the COO and Store Manager, as needed. Help uphold the weekly merchandising checklist with guidance from leadership. Stay aware of scheduled visual updates and launches so you can help support transitions. Help ensure that all floor merchandise is: Properly tagged and priced; Clean, steamed, and presentable; Available in core sizes and colors; Neatly folded or hung. Assist in cycle counts and spot checks as directed to help prevent inventory issues. Support team accountability by modeling and reminding associates to: Restock promptly; Rotate products for freshness; Remove any damaged or unsellable items from the floor. 4. Operations & Compliance Oversee daily opening and closing procedures, including security protocols, cash reconciliation, and system checks. Ensure compliance with all company policies, health and safety regulations, and legal requirements. Monitor all loss prevention procedures, including bag checks, security tagging, and camera usage policies. Supervise cash handling processes, including: Register balancing; Deposit drops/pickups; Refund and exchange transactions. Ensure awareness of all store communications, including product information, advertising, promotions, and marketing initiatives. Ensure full compliance with all company policies, procedures, and Standard Operating Procedures (SOPs). Assist in upholding all California labor laws, including accurate meal and rest break scheduling. Maintain compliance with workplace safety regulations (OSHA). Enforce protocols around client data privacy and confidentiality. Assist Management Team in ensuring all health and sanitation standards are met (especially in areas where pets may interact with products). Monitor adherence to policies, addressing violations promptly and professionally. Maintain that the store atmosphere consistently reflects a premium, welcoming experience. Maintain daily floor walk routines to proactively address any presentation or maintenance issues. With Management Team, ensure the cleanliness, maintenance, and safety of all areas. Lead emergency preparedness and conduct regular safety drills. Verify that all shipments, deliveries, and transfers are properly logged, received, and reconciled against invoice quantities. Document discrepancies (e.g., shortages, damages, overages) and notify vendors or corporate immediately. Ensure high-value or limited-edition items are logged and secured immediately upon receipt. Oversee proper tagging, labeling, and secure storage of high-value merchandise. Support, promote, and aid responsibility for loss prevention in all areas of risk management, physical security, cash controls, and inventory management. Conduct regular inventory counts and reconciliation as requested from Management Team or Team of Directors. Process incoming returns or exchanges accurately and according to policy. Communicate with clients about return status and any adjustments or credits issued. Verify that supply deliveries match order quantities and quality standards. Organize supplies in designated storage areas for easy access and replenishment. Assist Management Team in overseeing all e-commerce and phone orders requiring shipping to clients. Qualifications: Minimum of 2 years of retail experience, with 1 years of Keyholder Manager experience. Must be extremely self-motivated, collaborative, receptive to feedback, detail-oriented, and exceptional at communicating. Must be confident, self-aware, and self-assured as a manager. Passion for selling, clientelling, and maintaining critical customer relationships. Ability to measure and analyze key performance indicators (KPIs). Keen understanding of store operations. Extremely strategic with the ability to multitask and prioritize, brainstorm alternative solutions, and troubleshoot basic issues. Strong computer skills, including Microsoft Office, Google Workspace, and Shopify. High school diploma/GED or equivalent, Bachelor's degree or equivalent preferred. Reliable transportation. Ability to lift up to 55 pounds and willingness to climb on a ladder. Ability to stand on feet for extended periods of time during shift hours. Prompt, responsible, and professional. Animal lover. Must be able to work both weekdays and weekends (willing to work flexible hours). —Shift Hours will range from: Sunday–Saturday 9:00am-7:30pm, with occasional changes due to team meetings, merchandising, cleaning, events, and holiday hours —Base pay between $20-$22/hour —Job Type: Full Time (32-40 hours/week) Society Hounds is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Sales and Business Development Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Society Hounds by 2x Get notified about new Keyholder jobs in
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(We do not offer grooming, boarding, or food as we are an apparel and accessory dog boutique) DUTIES AND RESPONSIBILITIES Support and sustain a high-energy workplace culture that is enthusiastic, inclusive and positive, fostering engagement, accountability, and a sense of fun, while maintaining a customer-first mindset focused on delivering exceptional service and strong results. Model professionalism, integrity, and respectful communication in every interaction to help uphold our five-star service standard. Contribute to team motivation by participating in goal sharing, celebrating achievements, and encouraging collaboration. Represent the brand with care and attention to detail, ensuring interactions and visuals align with our elevated identity as a premier lifestyle brand. Maintain consistent communication with the Store Manager to ensure operations run smoothly and all needs are escalated or addressed in a timely manner. Assist in guiding and supporting the team toward meeting daily and monthly sales goals and KPIs. Support daily store operations by modeling expected behaviors and reinforcing store standards. Participate in team development through peer coaching, check-ins, and support with onboarding new associates. Recognize team wins and positive behavior to reinforce a strong, respectful, and results-driven store culture. 2. Sales, Customer Service & Clienteling Encourage the team to reach success by leveraging company tools and strategies to meet and exceed sales goals. Actively participate in upselling, cross-selling, and product recommendations. Drive sales through coaching staff on product knowledge and selling techniques. Monitor daily, weekly, and monthly sales targets. Assist in implementing promotions and upselling strategies. Help coach peers when appropriate. Stay informed of sales targets and assist the Management Team in identifying ways to improve performance. Deliver outstanding and personalized customer service to walk-in customers, telephone inquiries, email inquiries, and VIP clientele. Greet customers warmly and professionally, ensuring they receive attentive support that reflects the brand’s standards. Support in resolving customer concerns with empathy, urgency, and care, escalating more complex issues to the Store Manager. Build trust and familiarity with regular customers to enhance relationships and increase satisfaction. Assist the Store Manager in maintaining clienteling practices and delivering on KPI targets. Consistently model brand-appropriate behavior in customer service, product handling, and visual presentation. Follow all clienteling policies to ensure fairness and consistency in managing customer relationships. Maintain accurate CRM entries and log sales activities daily. Build rapport with returning customers and help maintain long-term relationships through friendly, thoughtful service. 3. Product Knowledge and Presentation Ability to learn and confidently articulate knowledge of vendors, designers, and suppliers. Support associates by sharing product knowledge in a clear and inspiring way, alongside the Store Manager. Stay up to date on new arrivals, discontinued items, and backorders, and ensure the team is briefed weekly. Assist in supervising the efficient and productive handling of all merchandise including shipment receipt and processing, and replenishment systems while maintaining a clean stockroom/back office/loft. Support execution of visual merchandising standards under direction from the COO and Store Manager, as needed. Help uphold the weekly merchandising checklist with guidance from leadership. Stay aware of scheduled visual updates and launches so you can help support transitions. Help ensure that all floor merchandise is: Properly tagged and priced; Clean, steamed, and presentable; Available in core sizes and colors; Neatly folded or hung. Assist in cycle counts and spot checks as directed to help prevent inventory issues. Support team accountability by modeling and reminding associates to: Restock promptly; Rotate products for freshness; Remove any damaged or unsellable items from the floor. 4. Operations & Compliance Oversee daily opening and closing procedures, including security protocols, cash reconciliation, and system checks. Ensure compliance with all company policies, health and safety regulations, and legal requirements. Monitor all loss prevention procedures, including bag checks, security tagging, and camera usage policies. Supervise cash handling processes, including: Register balancing; Deposit drops/pickups; Refund and exchange transactions. Ensure awareness of all store communications, including product information, advertising, promotions, and marketing initiatives. Ensure full compliance with all company policies, procedures, and Standard Operating Procedures (SOPs). Assist in upholding all California labor laws, including accurate meal and rest break scheduling. Maintain compliance with workplace safety regulations (OSHA). Enforce protocols around client data privacy and confidentiality. Assist Management Team in ensuring all health and sanitation standards are met (especially in areas where pets may interact with products). Monitor adherence to policies, addressing violations promptly and professionally. Maintain that the store atmosphere consistently reflects a premium, welcoming experience. Maintain daily floor walk routines to proactively address any presentation or maintenance issues. With Management Team, ensure the cleanliness, maintenance, and safety of all areas. Lead emergency preparedness and conduct regular safety drills. Verify that all shipments, deliveries, and transfers are properly logged, received, and reconciled against invoice quantities. Document discrepancies (e.g., shortages, damages, overages) and notify vendors or corporate immediately. Ensure high-value or limited-edition items are logged and secured immediately upon receipt. Oversee proper tagging, labeling, and secure storage of high-value merchandise. Support, promote, and aid responsibility for loss prevention in all areas of risk management, physical security, cash controls, and inventory management. Conduct regular inventory counts and reconciliation as requested from Management Team or Team of Directors. Process incoming returns or exchanges accurately and according to policy. Communicate with clients about return status and any adjustments or credits issued. Verify that supply deliveries match order quantities and quality standards. Organize supplies in designated storage areas for easy access and replenishment. Assist Management Team in overseeing all e-commerce and phone orders requiring shipping to clients. Qualifications: Minimum of 2 years of retail experience, with 1 years of Keyholder Manager experience. Must be extremely self-motivated, collaborative, receptive to feedback, detail-oriented, and exceptional at communicating. Must be confident, self-aware, and self-assured as a manager. Passion for selling, clientelling, and maintaining critical customer relationships. Ability to measure and analyze key performance indicators (KPIs). Keen understanding of store operations. Extremely strategic with the ability to multitask and prioritize, brainstorm alternative solutions, and troubleshoot basic issues. Strong computer skills, including Microsoft Office, Google Workspace, and Shopify. High school diploma/GED or equivalent, Bachelor's degree or equivalent preferred. Reliable transportation. Ability to lift up to 55 pounds and willingness to climb on a ladder. Ability to stand on feet for extended periods of time during shift hours. Prompt, responsible, and professional. Animal lover. Must be able to work both weekdays and weekends (willing to work flexible hours). —Shift Hours will range from: Sunday–Saturday 9:00am-7:30pm, with occasional changes due to team meetings, merchandising, cleaning, events, and holiday hours —Base pay between $20-$22/hour —Job Type: Full Time (32-40 hours/week) Society Hounds is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Sales and Business Development Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Society Hounds by 2x Get notified about new Keyholder jobs in
Beverly Hills, CA . Client Service Representative - House of Dior, Beverly Hills
Beverly Hills, CA $18.00-$23.00 4 days ago West Hollywood, CA $19.65-$27.00 5 months ago Los Angeles, CA $71,300.00-$87,400.00 2 weeks ago Beverly Hills, CA $23.43-$28.64 2 weeks ago West Hollywood, CA $19.65-$31.00 3 weeks ago Full Time Stylist Keyholder- Favorite Daughter, Beverly Hills
Beverly Hills, CA $17.00-$24.00 2 weeks ago Beverly Hills, CA $25.00-$26.50 2 months ago Client Experience Coordinator (Long-Term Temporary Assignment) - Topanga
Seasonal Stylist Keyholder - Favorite Daughter, Beverly Hills
Beverly Hills, CA $15.50-$22.00 2 weeks ago Beverly Hills, CA $65,000.00-$75,000.00 2 days ago Store Manager, Rodeo Drive (Michael Kors Collection)
Beverly Hills, CA $105,000.00-$115,000.00 2 weeks ago Retail Store Manager - Savage X Fenty (Westfield - Culver City, CA)
Culver City, CA $81,000.00-$85,000.00 1 week ago Selling Supervisor, Jil Sander Beverly Hills
Beverly Hills, CA $21.00-$23.00 6 days ago Supervisor, Retail Stock - Favorite Daughter
Los Angeles Metropolitan Area $17.87-$26.00 1 month ago Store Manager - Full Time - Century City
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Commerce, CA $87,000.00-$106,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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