Macy's
Seasonal Retail Commission Sales Associate - Fine Jewelry, Walnut Creek Broadway
Macy's, Walnut Creek, California, United States, 94598
Overview
Be part of an amazing story Macy’s is more than just a store. We’re a story that’s captured the hearts of America for more than 160 years, about innovations and traditions, inspiring stores and irresistible products, and memorable moments for customers and colleagues. These stories are part of what makes Macy’s a special place to work. Job Overview
As a
Fine Jewelry Sales Colleague , you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences where every customer feels welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to help customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that match their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, you promote our loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work with your team to achieve sales goals, support special events, and uphold operational excellence in the Fine Jewelry department. How our Fine Jewelry Colleagues spend their day
Our colleagues
begin each day energized and ready to make an impact . They greet teammates with a warm hello, ensure the sales floor is clean, organized, and prepared for customers, review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions so they’re ready to engage, educate, and sell with confidence. On the floor,
they focus on the customer
— offering a warm welcome, making eye contact, and creating personal conversations to build relationships and bring customers back. Throughout the day, they
maintain a shoppable space
by ensuring proper processing, presentation, organization, stocking and replenishment of inventory, updating signs and pricing, and supporting merchandise moves. They always
Finish Strong
— sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you, often with the package presented with the customer’s name. We believe service starts with each other
— supporting one another with honesty, care, and collaboration to better serve customers and communities. We know that
excellence is a journey
— we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. Information regarding hours for benefits eligibility can be found here. Who You Are
Flexible availability, including days, evenings, weekends and holidays, with regular attendance and punctuality Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English
Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience. Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education. In addition to sales goals, achieving Client and Protection plan goals Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Meeting and surpassing daily sales goals by delivering exceptional service Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience 1-2 years of related experience required Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant movement, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register, and the ability to process transactions What We Can Offer You
Join a team where work is rewarding and enjoyable. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, leadership development, and opportunities to engage with Colleague Resource Groups and volunteer opportunities. Additional benefits include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us
This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy’s offers opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Be part of an amazing story Macy’s is more than just a store. We’re a story that’s captured the hearts of America for more than 160 years, about innovations and traditions, inspiring stores and irresistible products, and memorable moments for customers and colleagues. These stories are part of what makes Macy’s a special place to work. Job Overview
As a
Fine Jewelry Sales Colleague , you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences where every customer feels welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to help customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that match their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, you promote our loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work with your team to achieve sales goals, support special events, and uphold operational excellence in the Fine Jewelry department. How our Fine Jewelry Colleagues spend their day
Our colleagues
begin each day energized and ready to make an impact . They greet teammates with a warm hello, ensure the sales floor is clean, organized, and prepared for customers, review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions so they’re ready to engage, educate, and sell with confidence. On the floor,
they focus on the customer
— offering a warm welcome, making eye contact, and creating personal conversations to build relationships and bring customers back. Throughout the day, they
maintain a shoppable space
by ensuring proper processing, presentation, organization, stocking and replenishment of inventory, updating signs and pricing, and supporting merchandise moves. They always
Finish Strong
— sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you, often with the package presented with the customer’s name. We believe service starts with each other
— supporting one another with honesty, care, and collaboration to better serve customers and communities. We know that
excellence is a journey
— we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. Information regarding hours for benefits eligibility can be found here. Who You Are
Flexible availability, including days, evenings, weekends and holidays, with regular attendance and punctuality Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English
Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience. Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education. In addition to sales goals, achieving Client and Protection plan goals Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Meeting and surpassing daily sales goals by delivering exceptional service Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience 1-2 years of related experience required Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant movement, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register, and the ability to process transactions What We Can Offer You
Join a team where work is rewarding and enjoyable. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, leadership development, and opportunities to engage with Colleague Resource Groups and volunteer opportunities. Additional benefits include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us
This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy’s offers opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
#J-18808-Ljbffr