Protocall Services, Inc.
Crisis Counselor - Fully Remote in Exeter, New Hampshire
Protocall Services, Inc., Exeter, New Hampshire, us, 03833
Crisis Counselor - Fully Remote in Exeter, New Hampshire
Join to apply for the
Crisis Counselor - Fully Remote in Exeter, New Hampshire
role at
Protocall Services, Inc. Job Overview
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. Requirements
Bachelor’s Degree from an accredited 4 year college or university. Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement: Fully Remote in New Hampshire Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement What You Can Expect As a New Employee
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
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Join to apply for the
Crisis Counselor - Fully Remote in Exeter, New Hampshire
role at
Protocall Services, Inc. Job Overview
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. Requirements
Bachelor’s Degree from an accredited 4 year college or university. Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement: Fully Remote in New Hampshire Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement What You Can Expect As a New Employee
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
#J-18808-Ljbffr