H&R Block
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Multi-Unit Team Leader Hrly
role at
H&R Block
Overview Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.
Responsibilities
Provide leadership over three H&R Block tax offices and guide customer-centric teams to accelerate seasonal tax business
Lead and develop associates, deliver an outstanding client experience, and achieve office growth objectives
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping and labor management
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
What you’ll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office positions
Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
Build an engaging team environment across all offices by training and coaching associates
Lead daily team meetings and communicate essential information to tax office associates
Ensure accurate timekeeping and labor management across all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Your Expertise
People management experience with the ability to grow and develop associates
Aptitude for growth plan execution and leading toward a growth culture
Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills with a customer-centric mindset
Computer proficiency with MS Office
Bachelor’s degree in a related field, or high school diploma with equivalent experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Why work for us
Employee Assistance Program with Health Advocate
Wellbeing program to help you build healthy habits
Neurodiversity and caregiver support
Discounts on everyday items and services
Benefits with eligibility requirements: Medical Coverage, 401k, and Employee Stock Purchase Plan
Details at blockbenefits.com
The Community You Will Join At H&R Block we are committed to a Connected Culture where trust, care, and connections help us work together while ensuring everyone feels safe to bring their authentic self to work and belong. We are an equal opportunity employer and celebrate diversity.
If you’re looking to make an impact, H&R Block is the place for you.
Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. The pay range is
$15.00 - $40.00/Hr.
#J-18808-Ljbffr
Multi-Unit Team Leader Hrly
role at
H&R Block
Overview Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.
Responsibilities
Provide leadership over three H&R Block tax offices and guide customer-centric teams to accelerate seasonal tax business
Lead and develop associates, deliver an outstanding client experience, and achieve office growth objectives
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping and labor management
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
What you’ll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office positions
Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
Build an engaging team environment across all offices by training and coaching associates
Lead daily team meetings and communicate essential information to tax office associates
Ensure accurate timekeeping and labor management across all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Your Expertise
People management experience with the ability to grow and develop associates
Aptitude for growth plan execution and leading toward a growth culture
Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills with a customer-centric mindset
Computer proficiency with MS Office
Bachelor’s degree in a related field, or high school diploma with equivalent experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Why work for us
Employee Assistance Program with Health Advocate
Wellbeing program to help you build healthy habits
Neurodiversity and caregiver support
Discounts on everyday items and services
Benefits with eligibility requirements: Medical Coverage, 401k, and Employee Stock Purchase Plan
Details at blockbenefits.com
The Community You Will Join At H&R Block we are committed to a Connected Culture where trust, care, and connections help us work together while ensuring everyone feels safe to bring their authentic self to work and belong. We are an equal opportunity employer and celebrate diversity.
If you’re looking to make an impact, H&R Block is the place for you.
Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. The pay range is
$15.00 - $40.00/Hr.
#J-18808-Ljbffr