Harnham
Overview
Director of Sales Analytics — Fully Remote in the United States -- Must be based in the U.S. Cannot hire out of these states: Illinois, Massachusetts, Ohio, Washington, Washington DC, West Virginia. About the Company: This fast-growing consumer financial services organization helps people take control of their financial futures through personalized, data-driven solutions. With a rapidly expanding customer base and a strong focus on technology, analytics, and empathetic service, the company is redefining how consumers engage with financial wellness products. About the Role: This opening is a highly visible leadership role at the intersection of Sales, Finance, and Data. The Director of Sales Analytics will lead the design and execution of the company’s call center analytics strategy, driving actionable insights that optimize lead conversion, agent productivity, and sales funnel performance across phone and chat channels. This leader will collaborate closely with the Chief Sales Officer, CFO, and VPs influencing strategic direction while staying hands-on with data, models, and reporting frameworks. Key Responsibilities
Lead the vision and implementation of the company’s call center and sales analytics strategy, with deep focus on funnel optimization, lead conversion, and agent performance. Build and maintain SQL- and Python-based models that measure and improve contact rates, lead penetration, dial activity, and conversion efficiency. Develop sales forecasting frameworks that align with Finance and Sales leadership to ensure workforce and lead capacity planning. Partner with Sales Operations to refine lead routing, territory assignment, and dial cadence to drive higher conversion and efficiency. Build and maintain BI dashboards (Sigma, Tableau, Power BI) that visualize funnel health, performance trends, and KPI tracking. Translate complex data into clear, strategic insights that guide business decisions and operational excellence. Lead, coach, and develop a high-performing analytics team (currently 8 member team) Stay current on call center analytics, CRM optimization (Salesforce), and telephony data integration best practices. Must-Haves
10+ years in analytics, sales strategy, or sales operations with deep hands-on experience in call center analytics. Proven success leading analytics for high-volume inbound/outbound sales environments. Strong proficiency in SQL; Python experience is a plus. Experience with Salesforce CRM and BI tools such as Sigma, Tableau, Looker, or Power BI. Expertise in sales funnel metrics, forecasting, conversion analytics, and agent productivity tracking. Exceptional communication skills and executive presence. Able to challenge senior stakeholders and push for the right decisions. Demonstrated success leading analytics teams and influencing cross-functional partners in fast-paced, high-lead-volume environments. Nice-to-Haves
Experience in financial services, fintech, subscription-based, or consumer services organizations. Familiarity with telephony systems, marketing attribution, or CRM data integration. Strategic mindset with the ability to bridge high-level objectives with detailed analytical execution. The Right Fit
This role is ideal for a strategic, data-driven leader who thrives in a high-energy, call-center-centric sales environment. You’re equally comfortable diving deep into SQL as you are presenting insights to the C-suite. You bring strong opinions, challenge assumptions with data, and care deeply about using analytics to drive real business outcomes. How to Apply
If you feel you are a strong fit for this role and are interested in learning more, please send your resume and a few sentences on why you could be a fit to Emma at emmaspagnola@harnham.com. Thanks in advance! Seniority level
Director Employment type
Full-time Job function
Analyst Industries
Financial Services
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Director of Sales Analytics — Fully Remote in the United States -- Must be based in the U.S. Cannot hire out of these states: Illinois, Massachusetts, Ohio, Washington, Washington DC, West Virginia. About the Company: This fast-growing consumer financial services organization helps people take control of their financial futures through personalized, data-driven solutions. With a rapidly expanding customer base and a strong focus on technology, analytics, and empathetic service, the company is redefining how consumers engage with financial wellness products. About the Role: This opening is a highly visible leadership role at the intersection of Sales, Finance, and Data. The Director of Sales Analytics will lead the design and execution of the company’s call center analytics strategy, driving actionable insights that optimize lead conversion, agent productivity, and sales funnel performance across phone and chat channels. This leader will collaborate closely with the Chief Sales Officer, CFO, and VPs influencing strategic direction while staying hands-on with data, models, and reporting frameworks. Key Responsibilities
Lead the vision and implementation of the company’s call center and sales analytics strategy, with deep focus on funnel optimization, lead conversion, and agent performance. Build and maintain SQL- and Python-based models that measure and improve contact rates, lead penetration, dial activity, and conversion efficiency. Develop sales forecasting frameworks that align with Finance and Sales leadership to ensure workforce and lead capacity planning. Partner with Sales Operations to refine lead routing, territory assignment, and dial cadence to drive higher conversion and efficiency. Build and maintain BI dashboards (Sigma, Tableau, Power BI) that visualize funnel health, performance trends, and KPI tracking. Translate complex data into clear, strategic insights that guide business decisions and operational excellence. Lead, coach, and develop a high-performing analytics team (currently 8 member team) Stay current on call center analytics, CRM optimization (Salesforce), and telephony data integration best practices. Must-Haves
10+ years in analytics, sales strategy, or sales operations with deep hands-on experience in call center analytics. Proven success leading analytics for high-volume inbound/outbound sales environments. Strong proficiency in SQL; Python experience is a plus. Experience with Salesforce CRM and BI tools such as Sigma, Tableau, Looker, or Power BI. Expertise in sales funnel metrics, forecasting, conversion analytics, and agent productivity tracking. Exceptional communication skills and executive presence. Able to challenge senior stakeholders and push for the right decisions. Demonstrated success leading analytics teams and influencing cross-functional partners in fast-paced, high-lead-volume environments. Nice-to-Haves
Experience in financial services, fintech, subscription-based, or consumer services organizations. Familiarity with telephony systems, marketing attribution, or CRM data integration. Strategic mindset with the ability to bridge high-level objectives with detailed analytical execution. The Right Fit
This role is ideal for a strategic, data-driven leader who thrives in a high-energy, call-center-centric sales environment. You’re equally comfortable diving deep into SQL as you are presenting insights to the C-suite. You bring strong opinions, challenge assumptions with data, and care deeply about using analytics to drive real business outcomes. How to Apply
If you feel you are a strong fit for this role and are interested in learning more, please send your resume and a few sentences on why you could be a fit to Emma at emmaspagnola@harnham.com. Thanks in advance! Seniority level
Director Employment type
Full-time Job function
Analyst Industries
Financial Services
#J-18808-Ljbffr