DoubleVerify
Overview
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
Responsibilities The Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world-class customer service and solutions to market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.
Deliver Operational Excellence and superior service across your accounts
Establish contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
Have strategic conversations during all applicable client touch points (status calls, office hours, QBRs, outings, etc.) and regularly update manager with new information
Execute against and maintain Strategic Account Plan for all Top Tier advertisers in your portfolio and review status of Top Tier accounts on monthly basis at a minimum, including: DV products used, spend trends, performance vs KPIs
Keep abreast of industry & client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
Identify common questions, trends and challenges: establish an action plan to improve knowledge retention for specific clients
Customer Retention throughout the year
Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager, following the outlined churn process including updating in Salesforce
Provide updates monthly on important factors in churn including if they are speaking to a competitor, recurring issues and plans to address them, how aware they are of our full product offerings, and how engaged they are
Time Management & Efficient Task Completion
Perform a monthly audit of your entire book of business and present it to your manager by the 10th of the following month to ensure we cover revenue and relationship, as well as account hygiene and any next steps
Clean-up AM dashboard on a weekly basis, ensuring all audit tasks are on track
Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
Completion of all internal tracker and status documents within designated timeframes, showcasing effective prioritization & consistency of excellent quality in all tasks
Provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved
Qualifications
2-4 years overall work experience
1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
Bachelor's Degree from an accredited institution
Exceptional command of Microsoft Excel and PowerPoint
Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
Experience with Ad Serving technology
Comprehensive understanding of the online media marketplace
Experience managing online media products and technologies such as creative trafficking, campaign management, or ad serving
Self-motivated, independent thinker and a team player, who will hit the ground running
Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments
Outstanding written and verbal communication skills
Ability to interact and communicate effectively with all levels of management including senior executive level
Organized with attention to detail, drive for excellence, and a positive can-do attitude
Passion to play a key role in driving business growth in the advertising technology space
Notable compensation details: The starting salary is determined based on qualifications, location, and internal equity. The estimated salary range is between $54,000 and $101,000, with eligibility for bonus/commission (as applicable), equity, and benefits. The range may vary based on profile and experience.
Additional information Referrals increase your chances of interviewing. Get notified about new Account Manager jobs in Chicago, IL.
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DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
Responsibilities The Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world-class customer service and solutions to market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.
Deliver Operational Excellence and superior service across your accounts
Establish contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
Have strategic conversations during all applicable client touch points (status calls, office hours, QBRs, outings, etc.) and regularly update manager with new information
Execute against and maintain Strategic Account Plan for all Top Tier advertisers in your portfolio and review status of Top Tier accounts on monthly basis at a minimum, including: DV products used, spend trends, performance vs KPIs
Keep abreast of industry & client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
Identify common questions, trends and challenges: establish an action plan to improve knowledge retention for specific clients
Customer Retention throughout the year
Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager, following the outlined churn process including updating in Salesforce
Provide updates monthly on important factors in churn including if they are speaking to a competitor, recurring issues and plans to address them, how aware they are of our full product offerings, and how engaged they are
Time Management & Efficient Task Completion
Perform a monthly audit of your entire book of business and present it to your manager by the 10th of the following month to ensure we cover revenue and relationship, as well as account hygiene and any next steps
Clean-up AM dashboard on a weekly basis, ensuring all audit tasks are on track
Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
Completion of all internal tracker and status documents within designated timeframes, showcasing effective prioritization & consistency of excellent quality in all tasks
Provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved
Qualifications
2-4 years overall work experience
1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
Bachelor's Degree from an accredited institution
Exceptional command of Microsoft Excel and PowerPoint
Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
Experience with Ad Serving technology
Comprehensive understanding of the online media marketplace
Experience managing online media products and technologies such as creative trafficking, campaign management, or ad serving
Self-motivated, independent thinker and a team player, who will hit the ground running
Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments
Outstanding written and verbal communication skills
Ability to interact and communicate effectively with all levels of management including senior executive level
Organized with attention to detail, drive for excellence, and a positive can-do attitude
Passion to play a key role in driving business growth in the advertising technology space
Notable compensation details: The starting salary is determined based on qualifications, location, and internal equity. The estimated salary range is between $54,000 and $101,000, with eligibility for bonus/commission (as applicable), equity, and benefits. The range may vary based on profile and experience.
Additional information Referrals increase your chances of interviewing. Get notified about new Account Manager jobs in Chicago, IL.
#J-18808-Ljbffr