Chico's FAS, Inc.
Full Time Sales Lead - White House Black Market
Chico's FAS, Inc., Buffalo, New York, United States, 14266
Overview
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Full Time Sales Lead - White House Black Market
role at
Chico's FAS, Inc. .
Responsibilities
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve goals.
Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales techniques by utilizing various approaches and communicating product knowledge to the customer; recommends merchandise selections or helps to locate merchandise based on customer needs and desires.
Builds and maintains a solid customer following through clienteling and wardrobing.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Other duties as assigned.
Note: This position may be found in multiple brands; some duties may vary from brand to brand.
Competencies
Culture — Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity — Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Plans and Aligns — Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy — Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Courage — Stepping up to address difficult issues, saying what needs to be said.
Qualifications
High school diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent verbal and written communication skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Ability to stand and move on the sales floor and stockroom, operate a register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull
Regular attendance is essential to ensure coverage
Flexible work schedule, including nights, weekends, and holidays is required
The wage range for this position is $16.50 to $20.65. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.
Details
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Sales and Business Development
Industries: Retail and Retail Apparel and Fashion
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Full Time Sales Lead - White House Black Market
role at
Chico's FAS, Inc. .
Responsibilities
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve goals.
Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales techniques by utilizing various approaches and communicating product knowledge to the customer; recommends merchandise selections or helps to locate merchandise based on customer needs and desires.
Builds and maintains a solid customer following through clienteling and wardrobing.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Other duties as assigned.
Note: This position may be found in multiple brands; some duties may vary from brand to brand.
Competencies
Culture — Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity — Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Plans and Aligns — Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy — Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Courage — Stepping up to address difficult issues, saying what needs to be said.
Qualifications
High school diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent verbal and written communication skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Ability to stand and move on the sales floor and stockroom, operate a register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull
Regular attendance is essential to ensure coverage
Flexible work schedule, including nights, weekends, and holidays is required
The wage range for this position is $16.50 to $20.65. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.
Details
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Sales and Business Development
Industries: Retail and Retail Apparel and Fashion
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