White House Black Market
Sales Lead White House Black Market
White House Black Market, Charleston, South Carolina, United States, 29408
Overview
Join to apply for the
Sales Lead White House Black Market
role at
White House Black Market . Location: 205 Meeting St, Charleston, SC. This role is part of a network with approximately 1,300 boutiques/outlets and an online presence for each brand, supporting a team of nearly 16,000 associates. Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. Monthly parking reimbursement. Position Objective
The Sales Lead is responsible for supporting Management in promoting a customer- and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. Functional Responsibilities
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Trains, coaches and assists with locate fulfillment and selling. Team and Customer Experience
Motivates and inspires store team, promoting a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with store teams and Store Management to effectively lead positive change. Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Models, teaches, and promotes MAPS principles and standards, offering a cohesive omni-channel experience. Delivers effective customer service, utilizes product knowledge to assist customers, and supports clienteling and wardrobing. Ensures a fast and efficient register experience and handles payments, returns, and exchanges in line with policies. Maintains consistent client communication through customer books, rewards program participation, and customer sign-up. Talent and Operations
Supports, implements, and provides follow-up for training programs. Assists in developing store associates; interprets KPI reports and delivers coaching as needed; provides feedback for performance appraisals. Drives associate engagement by recognizing and rewarding outstanding performance. Ensures adherence to employment practices and policies. Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand. Accommodation is available to applicants with disabilities. To request accommodation during the application process, contact your local Store Manager. Qualifications
High school diploma or equivalent 1+ year retail or sales management experience preferred Must be 18 years of age or older Excellent communication, verbal and written skills Excellent customer service skills Able to learn or adapt to technology provided by the company Knowledge of administrative aspects of store operations Strong organizational skills and ability to multi-task in a fast-paced environment Able to communicate with customers Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays Physical Requirements
Constant walking/standing for 67-100% of an 8-hour shift Occasional lifting up to 50 lbs. for 1-33% of an 8-hour shift Frequent climbing 34-66% of an 8-hour shift Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other category protected under federal, state, or local law.
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Join to apply for the
Sales Lead White House Black Market
role at
White House Black Market . Location: 205 Meeting St, Charleston, SC. This role is part of a network with approximately 1,300 boutiques/outlets and an online presence for each brand, supporting a team of nearly 16,000 associates. Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. Monthly parking reimbursement. Position Objective
The Sales Lead is responsible for supporting Management in promoting a customer- and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. Functional Responsibilities
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Trains, coaches and assists with locate fulfillment and selling. Team and Customer Experience
Motivates and inspires store team, promoting a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with store teams and Store Management to effectively lead positive change. Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Models, teaches, and promotes MAPS principles and standards, offering a cohesive omni-channel experience. Delivers effective customer service, utilizes product knowledge to assist customers, and supports clienteling and wardrobing. Ensures a fast and efficient register experience and handles payments, returns, and exchanges in line with policies. Maintains consistent client communication through customer books, rewards program participation, and customer sign-up. Talent and Operations
Supports, implements, and provides follow-up for training programs. Assists in developing store associates; interprets KPI reports and delivers coaching as needed; provides feedback for performance appraisals. Drives associate engagement by recognizing and rewarding outstanding performance. Ensures adherence to employment practices and policies. Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand. Accommodation is available to applicants with disabilities. To request accommodation during the application process, contact your local Store Manager. Qualifications
High school diploma or equivalent 1+ year retail or sales management experience preferred Must be 18 years of age or older Excellent communication, verbal and written skills Excellent customer service skills Able to learn or adapt to technology provided by the company Knowledge of administrative aspects of store operations Strong organizational skills and ability to multi-task in a fast-paced environment Able to communicate with customers Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays Physical Requirements
Constant walking/standing for 67-100% of an 8-hour shift Occasional lifting up to 50 lbs. for 1-33% of an 8-hour shift Frequent climbing 34-66% of an 8-hour shift Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other category protected under federal, state, or local law.
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