Sartorius North America
Field Service Engineer - Remote - Boston, MA
Sartorius North America, West Islip, New York, United States
Overview
As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located in the Greater Boston Area Location
The ideal candidate must be located in the Greater Boston Area Responsibilities
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of issues Coordinate workflow with the schedule to minimize unnecessary travel; travel to customers by ground, train, and air transportation as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems; perform preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations; follow all company procedures and protocols; perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Keep accurate records via written form and maintain a precise count of parts assigned to the engineer Produce timely, accurate, and detailed service reports; prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed All other duties as assigned by management Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA, with support in additional areas of NA Lift items that weigh up to 35 Kg What Will Convince Us
Associate's degree in engineering or military training certifications with 3 years of field service experience or 10+ years of proven field service experience 3+ years of field service experience in the Bio-Pharmaceutical industry or related Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills Valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing work schedules Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
As a growing global life science company, Sartorius offers a wide range of benefits. Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings. Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules. Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform. Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as Coaching, Agile Working and a Businesswomen\'s Network. Health & Well Being: Wide selection of health and well-being support such as medical plans, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401k with generous company match. Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account. Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women\'s Health, Health Advocate. Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by emailing accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers
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As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located in the Greater Boston Area Location
The ideal candidate must be located in the Greater Boston Area Responsibilities
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of issues Coordinate workflow with the schedule to minimize unnecessary travel; travel to customers by ground, train, and air transportation as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems; perform preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations; follow all company procedures and protocols; perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Keep accurate records via written form and maintain a precise count of parts assigned to the engineer Produce timely, accurate, and detailed service reports; prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed All other duties as assigned by management Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA, with support in additional areas of NA Lift items that weigh up to 35 Kg What Will Convince Us
Associate's degree in engineering or military training certifications with 3 years of field service experience or 10+ years of proven field service experience 3+ years of field service experience in the Bio-Pharmaceutical industry or related Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills Valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing work schedules Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
As a growing global life science company, Sartorius offers a wide range of benefits. Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings. Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules. Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform. Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as Coaching, Agile Working and a Businesswomen\'s Network. Health & Well Being: Wide selection of health and well-being support such as medical plans, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401k with generous company match. Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account. Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women\'s Health, Health Advocate. Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by emailing accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers
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