Formic
Overview
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Robotics Field Service Engineer
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Formic . Who We Are: At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, Formic offers full service automation solutions with automation technology, software, and analysis tools, along with uptime, support, and maintenance services. We are growing fast and supporting a re-industrialized domestic supply chain. The Production Optimization Team ensures customer satisfaction and seamless operation of our robots. The Robotics Field Service Technicians and Engineers work on the forefront of robotic automation using Formic’s monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance across Formic’s fleet of deployed robotic cells. What you will do
Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency Provide remote support for customer needs in the field: respond to calls and support tickets; diagnose issues; guide customers through solutions remotely; triage to onsite team members when needed Demonstrate passion for robotics-centric automation and use troubleshooting and maintenance skills to meet and exceed customer expectations Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service Provide detailed service reports that list the issue, root cause analysis (RCA), and solution Lead RCA activities with a team of engineers and technicians Communicate effectively with all levels of internal and external stakeholders Maintain a high level of attention to detail Mentor junior or newly hired Field Service Engineers and Technicians as needed Coordinate onsite schedule (self, vendor, and other technicians) in alignment with customer expectations Ensure compliance with safety regulations and maintain a clean and safe work environment What makes you a great fit
4+ years field service experience with robotics automation Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells Experience using Computerized Maintenance Management Systems (CMMS) A motivated self-starter, able to work independently Ability to travel up to 80% (mostly local travel) with up to 20% overnight stays Ability to work flexible schedules, including occasional weekends, nights, and on-call hours to support production outages Current, valid driver's license and access to your own vehicle for daily local travel Formic provides mileage and expense reimbursement within policy Located in, or willing to relocate to, the greater Minneapolis, MN area Bonus points if you have
Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments Experience with Lean Manufacturing, Six Sigma, TPM, or other continuous improvement methodologies Project management experience, including managing capital projects and equipment installations Total Rewards
Formic offers a comprehensive benefits and perks package for full-time, U.S.-based team members, including: Equity in Formic Comprehensive Healthcare Coverage (Medical, Dental, Vision) with employer-paid portions Fully Covered Insurance Benefits (FSA/DCFSA, Life, Short-Term and Long-Term Disability) Employee Assistance Program (EAP) Paid Parental Leave Company-sponsored 401(k) Home Office Stipend Monthly Cell-Phone Reimbursement Flexible Time-Off and paid company holidays Compensation
Base Salary Range: $70,000 — $120,000 USD Formic’s compensation packages are benchmarked against peer companies at a similar growth stage, with equity as part of the package. Final compensation is tailored based on candidate preference, experience, location, and market considerations. We are open to discussions about compensation structure. What we look for: We hire people who share our operating principles and can have a meaningful impact on our team and mission. If this sounds like you, Formic could be the right place for you. Fearless Optimism Factories First Today, Not Tomorrow Be Right Often Made of Rubber Good Baton Passes Equal Opportunity
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. For accommodations or accessibility questions, please contact careers@formic.co.
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Join to apply for the
Robotics Field Service Engineer
role at
Formic . Who We Are: At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, Formic offers full service automation solutions with automation technology, software, and analysis tools, along with uptime, support, and maintenance services. We are growing fast and supporting a re-industrialized domestic supply chain. The Production Optimization Team ensures customer satisfaction and seamless operation of our robots. The Robotics Field Service Technicians and Engineers work on the forefront of robotic automation using Formic’s monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance across Formic’s fleet of deployed robotic cells. What you will do
Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency Provide remote support for customer needs in the field: respond to calls and support tickets; diagnose issues; guide customers through solutions remotely; triage to onsite team members when needed Demonstrate passion for robotics-centric automation and use troubleshooting and maintenance skills to meet and exceed customer expectations Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service Provide detailed service reports that list the issue, root cause analysis (RCA), and solution Lead RCA activities with a team of engineers and technicians Communicate effectively with all levels of internal and external stakeholders Maintain a high level of attention to detail Mentor junior or newly hired Field Service Engineers and Technicians as needed Coordinate onsite schedule (self, vendor, and other technicians) in alignment with customer expectations Ensure compliance with safety regulations and maintain a clean and safe work environment What makes you a great fit
4+ years field service experience with robotics automation Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells Experience using Computerized Maintenance Management Systems (CMMS) A motivated self-starter, able to work independently Ability to travel up to 80% (mostly local travel) with up to 20% overnight stays Ability to work flexible schedules, including occasional weekends, nights, and on-call hours to support production outages Current, valid driver's license and access to your own vehicle for daily local travel Formic provides mileage and expense reimbursement within policy Located in, or willing to relocate to, the greater Minneapolis, MN area Bonus points if you have
Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments Experience with Lean Manufacturing, Six Sigma, TPM, or other continuous improvement methodologies Project management experience, including managing capital projects and equipment installations Total Rewards
Formic offers a comprehensive benefits and perks package for full-time, U.S.-based team members, including: Equity in Formic Comprehensive Healthcare Coverage (Medical, Dental, Vision) with employer-paid portions Fully Covered Insurance Benefits (FSA/DCFSA, Life, Short-Term and Long-Term Disability) Employee Assistance Program (EAP) Paid Parental Leave Company-sponsored 401(k) Home Office Stipend Monthly Cell-Phone Reimbursement Flexible Time-Off and paid company holidays Compensation
Base Salary Range: $70,000 — $120,000 USD Formic’s compensation packages are benchmarked against peer companies at a similar growth stage, with equity as part of the package. Final compensation is tailored based on candidate preference, experience, location, and market considerations. We are open to discussions about compensation structure. What we look for: We hire people who share our operating principles and can have a meaningful impact on our team and mission. If this sounds like you, Formic could be the right place for you. Fearless Optimism Factories First Today, Not Tomorrow Be Right Often Made of Rubber Good Baton Passes Equal Opportunity
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. For accommodations or accessibility questions, please contact careers@formic.co.
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