AllSaints
Floor Manager - FT - Beverly Drive
AllSaints, Beverly Hills, California, United States, 90211
Overview
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Floor Manager - FT - Beverly Drive
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AllSaints . THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. We're a global brand made up of a diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on an exciting plan and we are seeking new members of the team who want to contribute.
The Role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role involves great organisation, resilience, enthusiasm and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of your time, coaching and supporting team members to succeed and deliver sales targets, as well as exceptional service.
What Will I Be Doing?
The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes run smoothly, and that customers receive the best experience in store.
Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
Work in partnership with specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
Be an expert ambassador for our product, with knowledge to inspire both in-store and online customers and your team.
Be commercially driven, work with pace to ensure product is showcased well at all times, ensuring guidelines are followed and best-selling products are prominently displayed to create an exceptional brand experience.
Be accountable for day-to-day store operations, with team deployment at the forefront of daily routine, providing coaching and support to stylists.
Collaborate with the management team to enable the store to exceed targets and KPIs.
Proactively manage people matters such as return to work interviews, liaising with People & Culture on issues requiring investigations, performance/attendance management and reviews.
Create and implement floor plans and rotas to set the store up for success.
What Skills Do I Need?
You love fashion! Be an irresistible ambassador for AllSaints and believe in the power of an amazing new outfit.
Tenacity and belief to succeed – you set challenging targets and deadlines for your team.
Know your store inside out. Proficient with reporting technologies and understand customer needs and delivery.
Natural aptitude for learning new systems and processes in a digital environment.
Honest, trustworthy and dependable – you live by our brand values.
A protector of the brand with care for customers, profit, product, and health & safety.
A confident and hardworking leader whose team wants to work with you and for you.
Salary and Location Location: Beverly Hills, California
Salary Range: $23.60 - $24.70, Plus Monthly Commission.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Apparel & Fashion
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Floor Manager - FT - Beverly Drive
role at
AllSaints . THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. We're a global brand made up of a diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on an exciting plan and we are seeking new members of the team who want to contribute.
The Role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role involves great organisation, resilience, enthusiasm and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of your time, coaching and supporting team members to succeed and deliver sales targets, as well as exceptional service.
What Will I Be Doing?
The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes run smoothly, and that customers receive the best experience in store.
Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
Work in partnership with specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
Be an expert ambassador for our product, with knowledge to inspire both in-store and online customers and your team.
Be commercially driven, work with pace to ensure product is showcased well at all times, ensuring guidelines are followed and best-selling products are prominently displayed to create an exceptional brand experience.
Be accountable for day-to-day store operations, with team deployment at the forefront of daily routine, providing coaching and support to stylists.
Collaborate with the management team to enable the store to exceed targets and KPIs.
Proactively manage people matters such as return to work interviews, liaising with People & Culture on issues requiring investigations, performance/attendance management and reviews.
Create and implement floor plans and rotas to set the store up for success.
What Skills Do I Need?
You love fashion! Be an irresistible ambassador for AllSaints and believe in the power of an amazing new outfit.
Tenacity and belief to succeed – you set challenging targets and deadlines for your team.
Know your store inside out. Proficient with reporting technologies and understand customer needs and delivery.
Natural aptitude for learning new systems and processes in a digital environment.
Honest, trustworthy and dependable – you live by our brand values.
A protector of the brand with care for customers, profit, product, and health & safety.
A confident and hardworking leader whose team wants to work with you and for you.
Salary and Location Location: Beverly Hills, California
Salary Range: $23.60 - $24.70, Plus Monthly Commission.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Apparel & Fashion
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr