Service Experts Heating & Air Conditioning
Lead Installer
Service Experts Heating & Air Conditioning, Roanoke, Texas, United States, 76299
Overview
Reports To:
Field Supervisor or General Manager Status:
Full-time, Regular position Location Name:
Freedom Location Address:
Birmingham, AL Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT! Position Summary: Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.
Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
Designs, fabricates, and installs various ducts and duct fittings as required
Performs start-ups on air conditioning and heating systems and other components
Delivers excellent customer service and sustains high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
Responsible for delivery and removal of equipment needed to complete the installation work
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for. Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
Represents the company professionally, honestly, and ethically in all business matters and concerns
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
Trains other installers in technical skills and company procedures, as assigned
Performs similar/other duties as needed or assigned
Health & Safety Roles and Responsibilities:
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devices or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
Does not perform any act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement
Benefits and Perks (selected):
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over $100,000
Generous PTO provided
20 paid days off within your first year of employment
25 paid days off after your 2nd year of employment
No layoffs during “Slow Season”
Advancement and career-growth opportunities across the U.S.
Company-sponsored Medical, Dental, and Vision Insurance
Company-provided smart phone, tablet, uniform plan, and tool replacement program
Internal Training Academy
Best-in-class 401(k) with company matching
Company-paid employee Life Insurance
Short-term and Long-term disability insurance
Supplemental benefits such as legal advice, pet insurance, and health advocacy programs
Equal Employment Opportunity: Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Note:
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
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Reports To:
Field Supervisor or General Manager Status:
Full-time, Regular position Location Name:
Freedom Location Address:
Birmingham, AL Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT! Position Summary: Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.
Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
Designs, fabricates, and installs various ducts and duct fittings as required
Performs start-ups on air conditioning and heating systems and other components
Delivers excellent customer service and sustains high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
Responsible for delivery and removal of equipment needed to complete the installation work
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for. Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
Represents the company professionally, honestly, and ethically in all business matters and concerns
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
Trains other installers in technical skills and company procedures, as assigned
Performs similar/other duties as needed or assigned
Health & Safety Roles and Responsibilities:
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devices or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
Does not perform any act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement
Benefits and Perks (selected):
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over $100,000
Generous PTO provided
20 paid days off within your first year of employment
25 paid days off after your 2nd year of employment
No layoffs during “Slow Season”
Advancement and career-growth opportunities across the U.S.
Company-sponsored Medical, Dental, and Vision Insurance
Company-provided smart phone, tablet, uniform plan, and tool replacement program
Internal Training Academy
Best-in-class 401(k) with company matching
Company-paid employee Life Insurance
Short-term and Long-term disability insurance
Supplemental benefits such as legal advice, pet insurance, and health advocacy programs
Equal Employment Opportunity: Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Note:
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
#J-18808-Ljbffr