DigitalOcean
Overview
Be among the first 25 applicants. Dive in and do the best work of your career at DigitalOcean. We are a fast-paced, industry-disrupting company that values growth mindset, big ideas, and collaboration to build the simplest scalable cloud. We believe in winning together while learning, having fun, and making a profound difference for dreamers and builders around the world.
We are seeking people who are passionate about building meaningful, long-term relationships with customers to help grow and scale business in the cloud. Our Technical Success team partners with our most critical business customers to help them achieve outcomes through optimal use of the cloud platform aligned to their business strategy. As the voice of the customer, you can influence decisions that improve user experience and contribute to DigitalOcean’s long-term success.
This is a unique and exciting opportunity for someone who enjoys advising companies as they scale. The role combines leadership, technical, and strategic elements and is a crucial part of our organization.
As a Technical Success Manager (TSM) at DigitalOcean, you are a strategic partner for business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy to retain and grow customer deployments on DigitalOcean, helping them solve complex challenges and maximize cloud value.
What You Will Be Doing
Technical Consultation & Architecture Design
Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and pursue relevant cloud technology certifications and coursework.
Proactive Customer Engagement & Growth
Partner with customers to drive engagement, retention, and expansion of DigitalOcean workloads.
Conduct QBRs with key accounts, assess progress, and align on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding data-driven decisions to maximize cloud investments.
Collaborate with internal teams to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor usage trends, identify risks, and uncover opportunities for growth and adoption.
Advocacy & Cross-Functional Collaboration
Represent the voice of the customer in product development and support processes.
Coordinate with Engineering and Support teams to resolve escalations quickly and ensure smooth experiences.
Deliver compelling presentations to articulate benefits and functionality of DigitalOcean’s offerings.
Contribute to internal and external technical documentation and provide training for DigitalOcean’s teams and partners.
Tooling & Efficiency
Develop tools and scripts to streamline technical engagements and improve efficiency.
Stay current with industry trends and best practices to enhance engagement strategies.
What We’ll Expect From You
Technical Expertise
Proven experience in cloud infrastructure with knowledge of Linux, distributed systems, and automation.
Programming or development experience with at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies with tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Track record of troubleshooting technical problems.
Familiarity with version control (Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
Customer-Centric Approach
Passionate about delivering exceptional customer experiences with solutions aligned to business goals.
Ability to manage multiple stakeholders, prioritize, and set clear expectations.
Strong analytical skills to monitor trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.
Communication Skills
Strong verbal and written communication, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that meet customer needs.
Adaptability & Initiative
Self-starter with a passion for technology and open-source projects.
Quick to adapt to changes in the cloud ecosystem, always seeking improvements in engagement and solutions.
Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management in fast-paced startups.
Extra Credit
Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU/AI/ML.
Experience with networking (Cisco/Juniper), automation (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies (Docker, Kubernetes, and DigitalOcean’s API).
Linux certifications (e.g., RHCSA/RHCE).
Experience with large CRMs like Gainsight and Salesforce.
Why You’ll Like Working for DigitalOcean
We innovate with purpose and aim to simplify cloud and AI so builders can focus on software that changes the world.
We support career development with conferences, training, and LinkedIn Learning access.
We offer a competitive benefits package and flexible time off, with benefits varying by location.
Salary range and equity opportunities are provided, with potential annual bonus and Employee Stock Purchase Program.
We are an equal-opportunity employer and value diversity of thought and background.
This job is remote.
Remote work is available; this description does not include every detail of the role or the hiring process. Eligible for remote work arrangements depending on location.
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We are seeking people who are passionate about building meaningful, long-term relationships with customers to help grow and scale business in the cloud. Our Technical Success team partners with our most critical business customers to help them achieve outcomes through optimal use of the cloud platform aligned to their business strategy. As the voice of the customer, you can influence decisions that improve user experience and contribute to DigitalOcean’s long-term success.
This is a unique and exciting opportunity for someone who enjoys advising companies as they scale. The role combines leadership, technical, and strategic elements and is a crucial part of our organization.
As a Technical Success Manager (TSM) at DigitalOcean, you are a strategic partner for business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy to retain and grow customer deployments on DigitalOcean, helping them solve complex challenges and maximize cloud value.
What You Will Be Doing
Technical Consultation & Architecture Design
Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and pursue relevant cloud technology certifications and coursework.
Proactive Customer Engagement & Growth
Partner with customers to drive engagement, retention, and expansion of DigitalOcean workloads.
Conduct QBRs with key accounts, assess progress, and align on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding data-driven decisions to maximize cloud investments.
Collaborate with internal teams to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor usage trends, identify risks, and uncover opportunities for growth and adoption.
Advocacy & Cross-Functional Collaboration
Represent the voice of the customer in product development and support processes.
Coordinate with Engineering and Support teams to resolve escalations quickly and ensure smooth experiences.
Deliver compelling presentations to articulate benefits and functionality of DigitalOcean’s offerings.
Contribute to internal and external technical documentation and provide training for DigitalOcean’s teams and partners.
Tooling & Efficiency
Develop tools and scripts to streamline technical engagements and improve efficiency.
Stay current with industry trends and best practices to enhance engagement strategies.
What We’ll Expect From You
Technical Expertise
Proven experience in cloud infrastructure with knowledge of Linux, distributed systems, and automation.
Programming or development experience with at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies with tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Track record of troubleshooting technical problems.
Familiarity with version control (Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
Customer-Centric Approach
Passionate about delivering exceptional customer experiences with solutions aligned to business goals.
Ability to manage multiple stakeholders, prioritize, and set clear expectations.
Strong analytical skills to monitor trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.
Communication Skills
Strong verbal and written communication, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that meet customer needs.
Adaptability & Initiative
Self-starter with a passion for technology and open-source projects.
Quick to adapt to changes in the cloud ecosystem, always seeking improvements in engagement and solutions.
Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management in fast-paced startups.
Extra Credit
Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU/AI/ML.
Experience with networking (Cisco/Juniper), automation (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies (Docker, Kubernetes, and DigitalOcean’s API).
Linux certifications (e.g., RHCSA/RHCE).
Experience with large CRMs like Gainsight and Salesforce.
Why You’ll Like Working for DigitalOcean
We innovate with purpose and aim to simplify cloud and AI so builders can focus on software that changes the world.
We support career development with conferences, training, and LinkedIn Learning access.
We offer a competitive benefits package and flexible time off, with benefits varying by location.
Salary range and equity opportunities are provided, with potential annual bonus and Employee Stock Purchase Program.
We are an equal-opportunity employer and value diversity of thought and background.
This job is remote.
Remote work is available; this description does not include every detail of the role or the hiring process. Eligible for remote work arrangements depending on location.
#J-18808-Ljbffr