NYC Department of Health and Mental Hygiene
Director of Program Innovation & Improvement, BMH, Bureau of Mental Health
NYC Department of Health and Mental Hygiene, New York, New York, us, 10261
Director of Program Innovation & Improvement, BMH, Bureau of Mental Health
Division/Program Summary Description: The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health.
Position Summary:
The Office of Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous improvement, and strategic planning across the Bureau’s contracted mental health services. IQI supports innovation by using data to inform and enhance program design, implementation, and outcomes. The office leads efforts to advance accountability, transparency, and performance, while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program data, and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally, IQI will assist bureau leadership in engaging stakeholders and in coordinating bureau-wide planning efforts that align with emerging needs, equity goals, and evidence-based practices.
Responsibilities
Provide direct supervision, coaching, and support to Quality Improvement (QI) staff. Organize and prioritize QI projects in alignment with bureau objectives and leadership direction.
Coordinate QI initiatives through collaborative planning with Office Directors, the Executive Director of Mental Health Programs, and the Assistant Commissioner. Support the development and refinement of new and existing program models.
Participate in Request for Proposal (RFP) committees to shape and advance programmatic goals. Analyze program outcomes using available data in collaboration with the Office of Research and Evaluation (ORE) to identify opportunities for innovation and improved service delivery.
Support the implementation of the Bureau of Mental Health’s (BMH) Racial Justice and Health Equity Initiatives, embedding into quality assurance work, and utilizing data to inform practices and promote equity in service delivery.
Serve as a liaison with division planning staff and OMH in supporting the Prior Approval Review (PAR) process. Assist with coordination of stakeholder engagement calls with providers, BMH staff, and other relevant partners.
Offer input as needed to policy team in responding to inquiries and addressing emerging local law and legislative issues affecting mental health programs.
Preferred Skills
At least 5 years of progressively responsible experience in mental health planning, policy, or quality improvement, including supervisory experience.
Demonstrated experience leading cross-functional teams and managing complex projects in a health or human services setting.
Strong knowledge of mental health systems, program development, and outcome evaluation.
Familiarity with equity-focused frameworks and health justice initiatives.
Excellent interpersonal, communication, and organizational skills.
Proficiency in data analysis, policy interpretation, and collaborative problem-solving.
Why You Should Work For Us
Loan Forgiveness: You may be eligible for federal/state loan forgiveness and repayment assistance programs.
Benefits: City employees are entitled to benefits such as a premium-free health insurance plan and a public sector defined benefit pension plan.
Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security: You could enjoy more job security compared to private sector employment and contribute to NYC’s public health goals.
Commitment To Equity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. The NYC Health Department is also committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact the Office of Equal Employment Opportunity.
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Position Summary:
The Office of Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous improvement, and strategic planning across the Bureau’s contracted mental health services. IQI supports innovation by using data to inform and enhance program design, implementation, and outcomes. The office leads efforts to advance accountability, transparency, and performance, while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program data, and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally, IQI will assist bureau leadership in engaging stakeholders and in coordinating bureau-wide planning efforts that align with emerging needs, equity goals, and evidence-based practices.
Responsibilities
Provide direct supervision, coaching, and support to Quality Improvement (QI) staff. Organize and prioritize QI projects in alignment with bureau objectives and leadership direction.
Coordinate QI initiatives through collaborative planning with Office Directors, the Executive Director of Mental Health Programs, and the Assistant Commissioner. Support the development and refinement of new and existing program models.
Participate in Request for Proposal (RFP) committees to shape and advance programmatic goals. Analyze program outcomes using available data in collaboration with the Office of Research and Evaluation (ORE) to identify opportunities for innovation and improved service delivery.
Support the implementation of the Bureau of Mental Health’s (BMH) Racial Justice and Health Equity Initiatives, embedding into quality assurance work, and utilizing data to inform practices and promote equity in service delivery.
Serve as a liaison with division planning staff and OMH in supporting the Prior Approval Review (PAR) process. Assist with coordination of stakeholder engagement calls with providers, BMH staff, and other relevant partners.
Offer input as needed to policy team in responding to inquiries and addressing emerging local law and legislative issues affecting mental health programs.
Preferred Skills
At least 5 years of progressively responsible experience in mental health planning, policy, or quality improvement, including supervisory experience.
Demonstrated experience leading cross-functional teams and managing complex projects in a health or human services setting.
Strong knowledge of mental health systems, program development, and outcome evaluation.
Familiarity with equity-focused frameworks and health justice initiatives.
Excellent interpersonal, communication, and organizational skills.
Proficiency in data analysis, policy interpretation, and collaborative problem-solving.
Why You Should Work For Us
Loan Forgiveness: You may be eligible for federal/state loan forgiveness and repayment assistance programs.
Benefits: City employees are entitled to benefits such as a premium-free health insurance plan and a public sector defined benefit pension plan.
Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security: You could enjoy more job security compared to private sector employment and contribute to NYC’s public health goals.
Commitment To Equity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. The NYC Health Department is also committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact the Office of Equal Employment Opportunity.
#J-18808-Ljbffr