WillowTree
Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility Our
Manager, Delivery
is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in
Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.
The Opportunity As a
Manager, Delivery , you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.
Responsibilities
Drive product development, leading the creation of products that are critical to our clients’ businesses
Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
Engage directly with clients, managing the account details, project scope, and relationship
Qualifications
7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
You've managed projects in which you mentor other product, development, design, and testing team members
Professional or personal experience utilizing AI tools
Bonus Points
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
#LI-hybrid
What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Employee Assistance Program (EAP)
And more!
USA Pay Range
$100,000 - $160,000 USD
(USA) Voluntary Demographic Questions TELUS Digital knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.
To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.
TELUS Digital is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
#J-18808-Ljbffr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility Our
Manager, Delivery
is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in
Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.
The Opportunity As a
Manager, Delivery , you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.
Responsibilities
Drive product development, leading the creation of products that are critical to our clients’ businesses
Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
Engage directly with clients, managing the account details, project scope, and relationship
Qualifications
7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
You've managed projects in which you mentor other product, development, design, and testing team members
Professional or personal experience utilizing AI tools
Bonus Points
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
#LI-hybrid
What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Employee Assistance Program (EAP)
And more!
USA Pay Range
$100,000 - $160,000 USD
(USA) Voluntary Demographic Questions TELUS Digital knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.
To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.
TELUS Digital is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
#J-18808-Ljbffr