ENGEL North America
Field Service Technician - Chicago, IL
ENGEL North America, Chicago, Illinois, United States, 60290
Overview
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Field Service Technician - Chicago, IL
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ENGEL North America ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department.
ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment. Field Service Technicians
have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends! Responsibilities
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations. Performs all safety checks on equipment. Educates customers on equipment and instructs on proper operation. Manages resolution of customer issues, including order and installation of replacements parts as necessary. Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. Provides written reports on a regular basis to the Service Manager. Qualifications
Educational/Training High School Diploma Required Associate’s or Bachelor’s degree preferred Experience 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer Knowledge, Skills, And Abilities Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees Knowledge and understanding of injection molding process Ability to troubleshoot problems systematically Knowledge of microprocessor programming Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials Excellent communication and interpersonal skills and strong customer service orientation Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers Dedicated team player with a positive attitude Familiarity with ENGEL machines and robots is preferred Uses internal resources efficiently to resolve customer issues expeditiously and correctly Able to work independently with minimal back office (engineering, spare parts, phone/technical support). Other requirements
MUST HAVE
- Must have a valid Passport, driver’s license in good standing that incudes REAL-ID. EEO and Company Info
ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ENGEL offers a competitive total compensation package including health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. ENGEL is a global leader in plastics processing machines with a history of growth and a focus on innovation and customer value.
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Join to apply for the
Field Service Technician - Chicago, IL
role at
ENGEL North America ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department.
ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment. Field Service Technicians
have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends! Responsibilities
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations. Performs all safety checks on equipment. Educates customers on equipment and instructs on proper operation. Manages resolution of customer issues, including order and installation of replacements parts as necessary. Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. Provides written reports on a regular basis to the Service Manager. Qualifications
Educational/Training High School Diploma Required Associate’s or Bachelor’s degree preferred Experience 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer Knowledge, Skills, And Abilities Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees Knowledge and understanding of injection molding process Ability to troubleshoot problems systematically Knowledge of microprocessor programming Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials Excellent communication and interpersonal skills and strong customer service orientation Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers Dedicated team player with a positive attitude Familiarity with ENGEL machines and robots is preferred Uses internal resources efficiently to resolve customer issues expeditiously and correctly Able to work independently with minimal back office (engineering, spare parts, phone/technical support). Other requirements
MUST HAVE
- Must have a valid Passport, driver’s license in good standing that incudes REAL-ID. EEO and Company Info
ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ENGEL offers a competitive total compensation package including health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. ENGEL is a global leader in plastics processing machines with a history of growth and a focus on innovation and customer value.
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