GBG Plc
Customer Engineering Operations Manager (3882)
GBG Plc, Atlanta, Georgia, United States, 30383
Overview
Customer Engineering Operations Manager (3882) — Remote position with strong preference for candidates in the Atlanta metropolitan area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). Enabling safe and rewarding digital lives for genuine people, everywhere. We use diverse and reliable data to create a single point of truth for identity and address verification. Our team combines over 30 years of experience with a focus on helping genuine people prove who they are and where they live in a digital world. The Team and The Role
Presales and Professional Services Team: GBG’s Presales and Professional Services team delivers tailored identity verification and fraud prevention solutions to enterprise clients. The team blends solution design, implementation, and ongoing optimization, collaborating across cross-functional groups to drive measurable impact. The Role As a Customer Engineering Operations Manager within GBG's Presales and Professional Services team, you will orchestrate processes that drive customer success across the Americas region. Rather than managing individual projects, you will optimize and standardize how our teams deliver value—from initial client engagement through full solution adoption. This role suits someone who thrives in a fast-paced SaaS environment and is passionate about continuous improvement, cross-functional collaboration, and operational excellence. You will act as the central point of coordination, ensuring internal teams are aligned, efficient, and consistently delivering high-impact outcomes for our clients. This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What You Will Do
Manage and optimize core processes, including product gap tracking, opportunity risk assessment, implementation risk monitoring, customer onboarding workflows, and post-launch value realization programs Develop and maintain documentation, workflows, and accountability frameworks to ensure consistent execution across cross-functional teams Oversee risk tracking systems for sales opportunities and implementations, establishing proactive protocols to identify and escalate issues early Ensure seamless customer journeys by managing handoffs between Sales, Implementation, and Customer Success, and tracking progress toward client outcomes Drive continuous improvement by analyzing operational frameworks, identifying opportunities for automation and standardization, and creating playbooks and governance structures Lead capacity planning and resource coordination to support effective process execution and manage competing priorities Facilitate cross-functional meetings and decision-making processes, presenting insights to leadership and promoting alignment across departments Requirements
Skills we are looking for 5+ years of project management experience, preferably in SaaS or technology environments Proven ability to manage complex, multi-stakeholder projects with competing priorities Strong analytical and process improvement skills with a continuous improvement mindset Excellent communication and presentation skills, comfortable engaging with technical and executive audiences Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Jira, Asana) PMP, Scrum Master, or equivalent certification preferred Preferred Qualifications Experience in identity verification, KYC/KYB, document verification, or fraud prevention Background in software development or technical implementation Prior work in professional services or customer success organizations Familiarity with APIs, integration processes, and solution architecture Working knowledge of Salesforce or similar CRM platforms Understanding of regulatory requirements in financial services or identity verification Benefits
To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat with the Talent Attraction team and learn more about our benefits and opportunities, email behired@gbgplc.com. You can also find more about GBG careers at gbgplc.com/careers. Apply and Contact
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Customer Engineering Operations Manager (3882) — Remote position with strong preference for candidates in the Atlanta metropolitan area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). Enabling safe and rewarding digital lives for genuine people, everywhere. We use diverse and reliable data to create a single point of truth for identity and address verification. Our team combines over 30 years of experience with a focus on helping genuine people prove who they are and where they live in a digital world. The Team and The Role
Presales and Professional Services Team: GBG’s Presales and Professional Services team delivers tailored identity verification and fraud prevention solutions to enterprise clients. The team blends solution design, implementation, and ongoing optimization, collaborating across cross-functional groups to drive measurable impact. The Role As a Customer Engineering Operations Manager within GBG's Presales and Professional Services team, you will orchestrate processes that drive customer success across the Americas region. Rather than managing individual projects, you will optimize and standardize how our teams deliver value—from initial client engagement through full solution adoption. This role suits someone who thrives in a fast-paced SaaS environment and is passionate about continuous improvement, cross-functional collaboration, and operational excellence. You will act as the central point of coordination, ensuring internal teams are aligned, efficient, and consistently delivering high-impact outcomes for our clients. This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What You Will Do
Manage and optimize core processes, including product gap tracking, opportunity risk assessment, implementation risk monitoring, customer onboarding workflows, and post-launch value realization programs Develop and maintain documentation, workflows, and accountability frameworks to ensure consistent execution across cross-functional teams Oversee risk tracking systems for sales opportunities and implementations, establishing proactive protocols to identify and escalate issues early Ensure seamless customer journeys by managing handoffs between Sales, Implementation, and Customer Success, and tracking progress toward client outcomes Drive continuous improvement by analyzing operational frameworks, identifying opportunities for automation and standardization, and creating playbooks and governance structures Lead capacity planning and resource coordination to support effective process execution and manage competing priorities Facilitate cross-functional meetings and decision-making processes, presenting insights to leadership and promoting alignment across departments Requirements
Skills we are looking for 5+ years of project management experience, preferably in SaaS or technology environments Proven ability to manage complex, multi-stakeholder projects with competing priorities Strong analytical and process improvement skills with a continuous improvement mindset Excellent communication and presentation skills, comfortable engaging with technical and executive audiences Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Jira, Asana) PMP, Scrum Master, or equivalent certification preferred Preferred Qualifications Experience in identity verification, KYC/KYB, document verification, or fraud prevention Background in software development or technical implementation Prior work in professional services or customer success organizations Familiarity with APIs, integration processes, and solution architecture Working knowledge of Salesforce or similar CRM platforms Understanding of regulatory requirements in financial services or identity verification Benefits
To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat with the Talent Attraction team and learn more about our benefits and opportunities, email behired@gbgplc.com. You can also find more about GBG careers at gbgplc.com/careers. Apply and Contact
Referrals increase your chances of interviewing at GBG Plc. Get notified about new Engineering Operations Manager jobs in Atlanta, GA.
#J-18808-Ljbffr