Sartorius North America
Field Service Engineer - Remote - Southern East Coast
Sartorius North America, Atlanta, Georgia, United States, 30383
Overview
As the Field Service Engineer, you will join a driven and growing team. Self-starters, proactive, and energetic candidates who contribute ideas, innovative thinking, and tireless actions should apply. This role offers an outstanding work-life balance within an intense, challenging, and fast-paced environment with real-world impact on our career goals. Location : The ideal candidate must be located on the Southern East Coast near a major airport. What you will accomplish together with us
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of issues Coordinate workflow to the schedule to minimize travel; travel to customers by ground, train, and air as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems; perform preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations; follow company procedures and perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Maintain accurate records and keep an inventory of parts assigned to the engineer Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to facilities for training and conferences as needed All other duties as assigned by management Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of North America Lift items that weigh up to 35 kg What Will Convince Us (Qualifications)
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience 3+ years of field service experience in the bio-pharma industry Ability to troubleshoot, test, repair, and service technical equipment with strong mechanical, electrical, and IT skills Valid driver's license Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing schedules Bachelor’s degree in mechanical, biomechanical, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
As a growing global life science company, Sartorius offers a wide range of benefits including: Personal and Professional Development: Mentoring, leadership programs, internal seminars Work-life Balance: Paid vacation, sick time, holidays, community service day, flexible work schedules Onboarding and Orientation: Comprehensive, including virtual online platform Welcoming Culture: Mutual support, team spirit, international collaboration Health & Well Being: Medical plans, dental, vision, EAP, wellness programs Intelligent Working Environment: Smart buildings with the latest technology Retirement Savings: 401(k) with company match Flexible Spending: HSA, FSA (dependent care & healthcare), transportation account Company Paid Benefits: Basic life insurance, AD&D, EAP, Family Planning & Women\'s Health, Health Advocate Optional: Supplemental life insurance, Legal services, LTD & STD, Critical Illness Insurance, Student Loan Refinance Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status. Please view equal employment opportunity posters provided by OFCCP in our materials. We look forward to receiving your application.
www.sartorius.com/careers
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As the Field Service Engineer, you will join a driven and growing team. Self-starters, proactive, and energetic candidates who contribute ideas, innovative thinking, and tireless actions should apply. This role offers an outstanding work-life balance within an intense, challenging, and fast-paced environment with real-world impact on our career goals. Location : The ideal candidate must be located on the Southern East Coast near a major airport. What you will accomplish together with us
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of issues Coordinate workflow to the schedule to minimize travel; travel to customers by ground, train, and air as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems; perform preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations; follow company procedures and perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Maintain accurate records and keep an inventory of parts assigned to the engineer Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to facilities for training and conferences as needed All other duties as assigned by management Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of North America Lift items that weigh up to 35 kg What Will Convince Us (Qualifications)
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience 3+ years of field service experience in the bio-pharma industry Ability to troubleshoot, test, repair, and service technical equipment with strong mechanical, electrical, and IT skills Valid driver's license Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing schedules Bachelor’s degree in mechanical, biomechanical, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
As a growing global life science company, Sartorius offers a wide range of benefits including: Personal and Professional Development: Mentoring, leadership programs, internal seminars Work-life Balance: Paid vacation, sick time, holidays, community service day, flexible work schedules Onboarding and Orientation: Comprehensive, including virtual online platform Welcoming Culture: Mutual support, team spirit, international collaboration Health & Well Being: Medical plans, dental, vision, EAP, wellness programs Intelligent Working Environment: Smart buildings with the latest technology Retirement Savings: 401(k) with company match Flexible Spending: HSA, FSA (dependent care & healthcare), transportation account Company Paid Benefits: Basic life insurance, AD&D, EAP, Family Planning & Women\'s Health, Health Advocate Optional: Supplemental life insurance, Legal services, LTD & STD, Critical Illness Insurance, Student Loan Refinance Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status. Please view equal employment opportunity posters provided by OFCCP in our materials. We look forward to receiving your application.
www.sartorius.com/careers
#J-18808-Ljbffr