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Position at 102 Plum St, Ste D104, Dayton, OH
Overview
The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. Responsibilities Promotes customer service by greeting and assisting customers; responds to inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and payroll documentation for accuracy and submits as appropriate.
Monitors associate sales activities and productivity; communicates performance to associates; motivates and trains associates to achieve targets.
Maintains awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment and exchanges, and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or providing customer service; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales expectations by utilizing product knowledge and selling techniques; recommends merchandise selections or helps locate merchandise based on customer needs.
Builds and maintains a solid customer following through clienteling and wardrobing.
Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets KPI reports and provides coaching as needed; supports Store Manager with associate performance appraisals and evaluations.
Other duties as assigned.
This position may be found in multiple brands; some duties may vary from brand to brand.
Competencies Culture – Living the Chico’s FAS Values and Guiding Principles: Customer Focus, Trust, Engagement, and High Performance.
Manages Complexity – Solves problems with complex information.
Plans and Aligns – Plans and prioritizes work to meet commitments.
Organizational Savvy – Navigates policy, process, and people dynamics.
Courage – Addresses difficult issues.
Qualifications High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Ability to work a flexible schedule, including nights, weekends, and holidays
Physical ability to stand, lift and carry 50 pounds, and perform general store duties
Regular attendance essential to meet company objectives
The wage range for this position is $11.70 to $14.65 per hour. Successful candidates’ wage rates will be determined based on their qualifications for the position.
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected by law.
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The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. Responsibilities Promotes customer service by greeting and assisting customers; responds to inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and payroll documentation for accuracy and submits as appropriate.
Monitors associate sales activities and productivity; communicates performance to associates; motivates and trains associates to achieve targets.
Maintains awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment and exchanges, and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or providing customer service; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales expectations by utilizing product knowledge and selling techniques; recommends merchandise selections or helps locate merchandise based on customer needs.
Builds and maintains a solid customer following through clienteling and wardrobing.
Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets KPI reports and provides coaching as needed; supports Store Manager with associate performance appraisals and evaluations.
Other duties as assigned.
This position may be found in multiple brands; some duties may vary from brand to brand.
Competencies Culture – Living the Chico’s FAS Values and Guiding Principles: Customer Focus, Trust, Engagement, and High Performance.
Manages Complexity – Solves problems with complex information.
Plans and Aligns – Plans and prioritizes work to meet commitments.
Organizational Savvy – Navigates policy, process, and people dynamics.
Courage – Addresses difficult issues.
Qualifications High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Ability to work a flexible schedule, including nights, weekends, and holidays
Physical ability to stand, lift and carry 50 pounds, and perform general store duties
Regular attendance essential to meet company objectives
The wage range for this position is $11.70 to $14.65 per hour. Successful candidates’ wage rates will be determined based on their qualifications for the position.
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected by law.
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