PlayStation Network
Sr. Manager, Global Account Director
PlayStation Network, San Mateo, California, United States, 94409
Overview
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Sr. Manager, Global Account Director San Mateo or Los Angeles, CA / Hybrid
(In-office requirement once a week) The Sr. Manager, Global Account Director is a critical leader within the Global Account Management Organization. Reporting to the Head of Strategic Accounts, the Global Account Director defines and sets strategic long-term objectives to deliver key commercial KPIs, Sony Interactive Entertainment priorities, and essential initiatives while ensuring a long-term healthy partner relationship. The Global Account Director leads from the front, creating a supportive and collaborative environment focused on delivering success for their partners and team. They will lead the Account Management team’s prioritization to provide the highest level of service for the strategic partner account and team. This role requires a tenured enterprise-level professional capable of representing SIE at the highest levels across their dynamic market segment.
Responsibilities
Provide excellent direct management / mentorship of the team, driving a culture of ownership and engagement, and providing support that enables the team to be successful in their roles Manage a highly skilled global team (6+) of Global Account Managers and Go-to-Market Strategists across San Mateo, London and Tokyo Serve as the owner for the holistic partner business with PlayStation, orchestrating smooth hand-off of operational needs where appropriate Ensure Partner needs are being met by internal teams and provide leadership and guidance as needed Maintain executive-level relationships and foster deep connections across the partner organization Develop & maintain comprehensive knowledge of all aspects of the Partner’s business, portfolio, and long-term strategic vision Develop, own and execute external/internal business reviews, monthly/weekly team meetings, Business Performance Reviews, with a priority of sharing learnings across partners and peer account teams globally. (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance) Work with Head of Strategic Accounts and Sony Interactive Entertainment (SIE) Executive Leadership to understand market dynamics, shifting consumer demands, and adjust strategic priorities and plans to meet future market needs Embrace SIE operating models, support plans and drive overall cadence of the business to deliver Strategic Account KPIs annually Analyze and forecast commercial potential for the portfolio in collaboration with cross-functional teams, helping to set expectations internally of the market, release slate, and overall status of the business Generate, own and execute long term enterprise-based strategic plan for PlayStation’s business within the market and develop the business case for any incremental support in conjunction with Partner Commerce Team Responsible for Partners overall Partner Health, a key indicator of performance as the senior liaison Build consensus and support with other Senior Managers when establishing best practice methodology Qualifications
Advanced Degree in Business, Marketing, or commensurate relevant experience 10+ Years of experience in Sales, Account Management, Publisher Relations and other relevant service-oriented roles that manage revenue, especially with large AAA enterprise partners 5+ Years of proven team management experience and mentorship of 6+ team members. (A bonus if teams are global multi-cultural) Business Planning and Revenue Management expertise, with the ability to create and execute account plans and business cases Strong communication (verbal and written) and interpersonal skills to translate ambiguous situations or information into clear and actionable solutions Passion for providing a stellar partner support, experience and producing high quality work Experience working in Media, Entertainment, High-tech or other associated verticals a plus #LI-SV1 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
here
to learn more. The estimated base pay range for this role is listed below. $185,800 - $278,800 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Have you ever worked for a Sony company previously? * Select... Are you authorized to work in the United States? * Select... Will you now, or in the future, require sponsorship to work in the United States? * Select... Will you need relocation assistance to work at this role's specified location? * Select... Are you related to, or in a close personal relationship with, anyone who currently works for SIE or any SIE-affiliated studios? (This includes spouses, domestic partners, and significant others.) * Select... If yes, please state their name, the department or studio they work for, and their job title (if you know it). By selecting "Yes", I am certifying that, to the best of my knowledge, the information I have provided in this employment application is true and correct. * Select... US Voluntary Demographic Question
Voluntary Self-Identification Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population. This data will also be aggregated and sent to the government for reporting purposes. Please know that the completion of this form is entirely voluntary. Your personally identifiable information (name, address, etc) will not be considered in the hiring process or thereafter. Any information that you choose to provide will be recorded and maintained in a confidential file for XX time. Protected Veteran You are a “protected veteran” under United States law if any of the following apply to you: Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years. Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985. Disability Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. Select... Gender Identity * What are your personal pronouns? * Sexual Orientation * Are you Hispanic/Latinx? * Please identify your race/ethnicity * Select... Do you have a disability? * By checking this box, I agree to allow PlayStation Global to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment. By checking this box, I consent to PlayStation Global collecting, storing, and processing my responses to the demographic data surveys above. *
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PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Sr. Manager, Global Account Director San Mateo or Los Angeles, CA / Hybrid
(In-office requirement once a week) The Sr. Manager, Global Account Director is a critical leader within the Global Account Management Organization. Reporting to the Head of Strategic Accounts, the Global Account Director defines and sets strategic long-term objectives to deliver key commercial KPIs, Sony Interactive Entertainment priorities, and essential initiatives while ensuring a long-term healthy partner relationship. The Global Account Director leads from the front, creating a supportive and collaborative environment focused on delivering success for their partners and team. They will lead the Account Management team’s prioritization to provide the highest level of service for the strategic partner account and team. This role requires a tenured enterprise-level professional capable of representing SIE at the highest levels across their dynamic market segment.
Responsibilities
Provide excellent direct management / mentorship of the team, driving a culture of ownership and engagement, and providing support that enables the team to be successful in their roles Manage a highly skilled global team (6+) of Global Account Managers and Go-to-Market Strategists across San Mateo, London and Tokyo Serve as the owner for the holistic partner business with PlayStation, orchestrating smooth hand-off of operational needs where appropriate Ensure Partner needs are being met by internal teams and provide leadership and guidance as needed Maintain executive-level relationships and foster deep connections across the partner organization Develop & maintain comprehensive knowledge of all aspects of the Partner’s business, portfolio, and long-term strategic vision Develop, own and execute external/internal business reviews, monthly/weekly team meetings, Business Performance Reviews, with a priority of sharing learnings across partners and peer account teams globally. (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance) Work with Head of Strategic Accounts and Sony Interactive Entertainment (SIE) Executive Leadership to understand market dynamics, shifting consumer demands, and adjust strategic priorities and plans to meet future market needs Embrace SIE operating models, support plans and drive overall cadence of the business to deliver Strategic Account KPIs annually Analyze and forecast commercial potential for the portfolio in collaboration with cross-functional teams, helping to set expectations internally of the market, release slate, and overall status of the business Generate, own and execute long term enterprise-based strategic plan for PlayStation’s business within the market and develop the business case for any incremental support in conjunction with Partner Commerce Team Responsible for Partners overall Partner Health, a key indicator of performance as the senior liaison Build consensus and support with other Senior Managers when establishing best practice methodology Qualifications
Advanced Degree in Business, Marketing, or commensurate relevant experience 10+ Years of experience in Sales, Account Management, Publisher Relations and other relevant service-oriented roles that manage revenue, especially with large AAA enterprise partners 5+ Years of proven team management experience and mentorship of 6+ team members. (A bonus if teams are global multi-cultural) Business Planning and Revenue Management expertise, with the ability to create and execute account plans and business cases Strong communication (verbal and written) and interpersonal skills to translate ambiguous situations or information into clear and actionable solutions Passion for providing a stellar partner support, experience and producing high quality work Experience working in Media, Entertainment, High-tech or other associated verticals a plus #LI-SV1 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
here
to learn more. The estimated base pay range for this role is listed below. $185,800 - $278,800 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Have you ever worked for a Sony company previously? * Select... Are you authorized to work in the United States? * Select... Will you now, or in the future, require sponsorship to work in the United States? * Select... Will you need relocation assistance to work at this role's specified location? * Select... Are you related to, or in a close personal relationship with, anyone who currently works for SIE or any SIE-affiliated studios? (This includes spouses, domestic partners, and significant others.) * Select... If yes, please state their name, the department or studio they work for, and their job title (if you know it). By selecting "Yes", I am certifying that, to the best of my knowledge, the information I have provided in this employment application is true and correct. * Select... US Voluntary Demographic Question
Voluntary Self-Identification Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population. This data will also be aggregated and sent to the government for reporting purposes. Please know that the completion of this form is entirely voluntary. Your personally identifiable information (name, address, etc) will not be considered in the hiring process or thereafter. Any information that you choose to provide will be recorded and maintained in a confidential file for XX time. Protected Veteran You are a “protected veteran” under United States law if any of the following apply to you: Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years. Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985. Disability Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. Select... Gender Identity * What are your personal pronouns? * Sexual Orientation * Are you Hispanic/Latinx? * Please identify your race/ethnicity * Select... Do you have a disability? * By checking this box, I agree to allow PlayStation Global to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment. By checking this box, I consent to PlayStation Global collecting, storing, and processing my responses to the demographic data surveys above. *
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