Klaviyo
Overview
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace. We believe everyone deserves a fair shot at success and appreciate experiences beyond traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Learn more about life at Klaviyo by visiting our careers site. Role
Manager of Customer Success - you will lead a team of 8-10 Customer Success Managers (CSMs) dedicated to supporting our customers. This role involves overseeing recruitment, evaluation, training, and coaching of an experienced team in a dynamic, rapidly evolving environment. Your primary focus will be to understand the unique challenges and needs of our managed customers and drive the vision for their optimal customer experience. You will collaborate with other Customer Success leaders to cultivate a team of highly successful professionals, ensuring the delivery of exceptional customer service to our global customer base. You will be responsible for driving sustainable, long-term customer value with performance measured by customer retention and satisfaction. How You’ll Make a Difference: Manage a team of 8-10 direct reports — recruit, interview, hire, and train new team members Coach and lead individuals to achieve career goals and collaboratively remove obstacles Serve as a point of escalation for customer issues, resolving them to build trust with customers and Klaviyo team members Manage day-to-day operations, forecasting, data analysis, goal setting, career development, performance management, and process improvement Manage NPS and retention, identifying trends to improve customer outcomes Develop relationships with sales, onboarding, marketing, and product teams to understand customer challenges and needs Lead with a positive attitude that inspires others to do their best work Drive sustainable, long-term customer value through exceptional service and support Monitor and measure team performance based on retention and satisfaction metrics Transform workflows by integrating AI where appropriate to build smarter systems and processes Who You Are:
2+ years managing a Customer Success Team in a high-growth SaaS company Experience working with or leading a team serving high-value customers Proven ability to solve problems creatively and collaborate with Sales, Product, and Marketing to create exceptional customer experiences Experience in marketing or advising customers on marketing strategy; SaaS MarTech experience is a plus Experience handling escalated customer issues and building trust with team members and customers Track record of delivering strategic recommendations to improve product adoption and marketing efforts Experience with AI in work or personal projects and willingness to explore new AI tools and workflows responsibly Compliance and Company Information We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. Covey Scout for Inbound was launched on April 3, 2025. Please see the independent bias audit report covering our use of Covey
here . Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE for sales and customer success roles), equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit
Klaviyo Rewards
to learn about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000 — $174,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable. We see limitless potential for our technology to nurture personalized experiences in ecommerce and beyond. Join us to do your best work and be welcomed as your whole self from day one with generous benefits. AI fluency at Klaviyo includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, disability, veteran status, marital status, criminal record, genetics, retaliation, harassment, or any other characteristic protected by applicable law. IMPORTANT NOTICE: We will never ask for payment, bank details, or personal financial information as part of the application process. All legitimate job postings are on our official career site. Be cautious of offers from non-company addresses. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice
here
and
here
(FR).
#J-18808-Ljbffr
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace. We believe everyone deserves a fair shot at success and appreciate experiences beyond traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Learn more about life at Klaviyo by visiting our careers site. Role
Manager of Customer Success - you will lead a team of 8-10 Customer Success Managers (CSMs) dedicated to supporting our customers. This role involves overseeing recruitment, evaluation, training, and coaching of an experienced team in a dynamic, rapidly evolving environment. Your primary focus will be to understand the unique challenges and needs of our managed customers and drive the vision for their optimal customer experience. You will collaborate with other Customer Success leaders to cultivate a team of highly successful professionals, ensuring the delivery of exceptional customer service to our global customer base. You will be responsible for driving sustainable, long-term customer value with performance measured by customer retention and satisfaction. How You’ll Make a Difference: Manage a team of 8-10 direct reports — recruit, interview, hire, and train new team members Coach and lead individuals to achieve career goals and collaboratively remove obstacles Serve as a point of escalation for customer issues, resolving them to build trust with customers and Klaviyo team members Manage day-to-day operations, forecasting, data analysis, goal setting, career development, performance management, and process improvement Manage NPS and retention, identifying trends to improve customer outcomes Develop relationships with sales, onboarding, marketing, and product teams to understand customer challenges and needs Lead with a positive attitude that inspires others to do their best work Drive sustainable, long-term customer value through exceptional service and support Monitor and measure team performance based on retention and satisfaction metrics Transform workflows by integrating AI where appropriate to build smarter systems and processes Who You Are:
2+ years managing a Customer Success Team in a high-growth SaaS company Experience working with or leading a team serving high-value customers Proven ability to solve problems creatively and collaborate with Sales, Product, and Marketing to create exceptional customer experiences Experience in marketing or advising customers on marketing strategy; SaaS MarTech experience is a plus Experience handling escalated customer issues and building trust with team members and customers Track record of delivering strategic recommendations to improve product adoption and marketing efforts Experience with AI in work or personal projects and willingness to explore new AI tools and workflows responsibly Compliance and Company Information We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. Covey Scout for Inbound was launched on April 3, 2025. Please see the independent bias audit report covering our use of Covey
here . Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE for sales and customer success roles), equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit
Klaviyo Rewards
to learn about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000 — $174,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable. We see limitless potential for our technology to nurture personalized experiences in ecommerce and beyond. Join us to do your best work and be welcomed as your whole self from day one with generous benefits. AI fluency at Klaviyo includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, disability, veteran status, marital status, criminal record, genetics, retaliation, harassment, or any other characteristic protected by applicable law. IMPORTANT NOTICE: We will never ask for payment, bank details, or personal financial information as part of the application process. All legitimate job postings are on our official career site. Be cautious of offers from non-company addresses. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice
here
and
here
(FR).
#J-18808-Ljbffr