H&M
Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store OMNI services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by giving customers a great experience Communicative, creative and curious; motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusive workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive culture where you are encouraged to be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day Employee discount at H&M, Other Stories, and COS Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $17.75 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion. H&M commitment to accessibility:
H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodations during the application or interview process, please contact us. We may offer an alternative assessment method if needed. Benefits: We offer attractive benefits with development opportunities. All employees receive a staff discount card valid across H&M Group brands. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. Our incentive program (HIP) is available to eligible employees. Further market-specific benefits may apply. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. Company Description: H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. Learn more about H&M.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store OMNI services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by giving customers a great experience Communicative, creative and curious; motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusive workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive culture where you are encouraged to be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day Employee discount at H&M, Other Stories, and COS Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $17.75 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion. H&M commitment to accessibility:
H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodations during the application or interview process, please contact us. We may offer an alternative assessment method if needed. Benefits: We offer attractive benefits with development opportunities. All employees receive a staff discount card valid across H&M Group brands. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. Our incentive program (HIP) is available to eligible employees. Further market-specific benefits may apply. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. Company Description: H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. Learn more about H&M.
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