Malvern Panalytical
Overview
As a Field Service Engineer based in the Philadelphia, PA, or Baltimore, MD area, you’ll be the front-line ambassador of Malvern Panalytical. This role focuses on restoring customer confidence, minimizing downtime, and ensuring long-term satisfaction with our scientific instrumentation. You’ll travel extensively to customer sites across the U.S., providing installation, maintenance, troubleshooting, and training. If you enjoy solving problems, working independently, and making a real impact in scientific and industrial environments, this role is for you. Responsibilities
Provide installation, maintenance, troubleshooting, and training on electro-mechanical instrumentation at customer sites. Travel extensively to customer sites across the U.S. (up to 80% travel). Communicate with empathy and precision to turn service calls into positive customer experiences. De-escalate tense situations and build trust with customers. Provide end-user training and support as needed. Qualifications
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a STEM-related field (or equivalent technical experience) 5+ years of experience troubleshooting and repairing electro-mechanical systems Ability to work independently and manage your own schedule Strong electro-mechanical skills and a customer-first mindset Comfort providing training and support to end users Familiarity with CRM systems and service documentation tools Excellent time and travel management skills Additional Requirements
Must possess a valid driver’s license with a clean driving history Must hold a valid passport for domestic and international travel Must be able to obtain and maintain any required certifications or licenses Must possess a personal credit card for business-related expenses (reimbursed per company policy) Environment and Hours
Travel required: up to 80%, including overnight stays Why You Should Join Malvern Panalytical
At Malvern Panalytical, Micromeritics, and SciAps, you’ll be part of a global team that supports customers in science and innovation. You’ll work with cutting-edge instruments that enable research in clean energy, pharmaceuticals, and advanced materials. Based in the U.S., you’ll enjoy flexible travel schedules, wellness programs, and opportunities for career growth, within a company that values sustainability, community engagement, and employee development. About Us
Malvern Panalytical, Micromeritics and SciAps are part of the Spectris Group. We are a global team of over 2,500 employees with a presence in 20 countries, dedicated to delivering expert and responsive customer support. We are toolmakers for the world’s most innovative companies, academic institutions, and government laboratories, partnering in discovery. Our instruments analyze materials’ chemical, physical, and structural properties across a range of markets. Equal Opportunity
We are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. We select the most qualified applicants without regard to race, sex, age, or any other protected class, and we are an inclusive, equal opportunity organization that prizes diversity. Referrals increase your chances of interviewing at Malvern Panalytical by 2x.
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As a Field Service Engineer based in the Philadelphia, PA, or Baltimore, MD area, you’ll be the front-line ambassador of Malvern Panalytical. This role focuses on restoring customer confidence, minimizing downtime, and ensuring long-term satisfaction with our scientific instrumentation. You’ll travel extensively to customer sites across the U.S., providing installation, maintenance, troubleshooting, and training. If you enjoy solving problems, working independently, and making a real impact in scientific and industrial environments, this role is for you. Responsibilities
Provide installation, maintenance, troubleshooting, and training on electro-mechanical instrumentation at customer sites. Travel extensively to customer sites across the U.S. (up to 80% travel). Communicate with empathy and precision to turn service calls into positive customer experiences. De-escalate tense situations and build trust with customers. Provide end-user training and support as needed. Qualifications
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a STEM-related field (or equivalent technical experience) 5+ years of experience troubleshooting and repairing electro-mechanical systems Ability to work independently and manage your own schedule Strong electro-mechanical skills and a customer-first mindset Comfort providing training and support to end users Familiarity with CRM systems and service documentation tools Excellent time and travel management skills Additional Requirements
Must possess a valid driver’s license with a clean driving history Must hold a valid passport for domestic and international travel Must be able to obtain and maintain any required certifications or licenses Must possess a personal credit card for business-related expenses (reimbursed per company policy) Environment and Hours
Travel required: up to 80%, including overnight stays Why You Should Join Malvern Panalytical
At Malvern Panalytical, Micromeritics, and SciAps, you’ll be part of a global team that supports customers in science and innovation. You’ll work with cutting-edge instruments that enable research in clean energy, pharmaceuticals, and advanced materials. Based in the U.S., you’ll enjoy flexible travel schedules, wellness programs, and opportunities for career growth, within a company that values sustainability, community engagement, and employee development. About Us
Malvern Panalytical, Micromeritics and SciAps are part of the Spectris Group. We are a global team of over 2,500 employees with a presence in 20 countries, dedicated to delivering expert and responsive customer support. We are toolmakers for the world’s most innovative companies, academic institutions, and government laboratories, partnering in discovery. Our instruments analyze materials’ chemical, physical, and structural properties across a range of markets. Equal Opportunity
We are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. We select the most qualified applicants without regard to race, sex, age, or any other protected class, and we are an inclusive, equal opportunity organization that prizes diversity. Referrals increase your chances of interviewing at Malvern Panalytical by 2x.
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