Fotona® USA
Field Service Engineer - Aesthetic, Medical & Dental Lasers (Orange County/Long
Fotona® USA, Long Beach, California, us, 90899
Overview
Fotona seeks a Field Service Engineer based in the Orange County/Long Beach area to join the US team. The primary responsibility is to provide exceptional technical service and support to Fotona's customers across Southern California and the West Coast. Fast, courteous, professional customer interactions and solid technical skills are paramount. The Field Service Engineer is responsible for performing and documenting laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems, responding to customer inquiries regarding error codes and orders, and providing daily communications regarding service orders. Candidates must be able to travel up to 75%. Training on our laser systems will be provided. Compensation Competitive pay based on experience Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance 401(k) with matching Monthly car allowance, plus reimbursement for gas and travel expenses Advancement opportunities within a fast-growing and industry-leading company in healthcare Responsibilities
Independently perform complex troubleshooting and repairs while working within the established procedures (training provided) Instruct customers and staff in applications and operations of the equipment (training provided) Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner Ensure proper compliance with applicable FDA regulations provided by the company Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times Education & Experience
Minimum Associate's or Technical Degree required; Bachelor's Degree preferred Education or experience with photonics, electronics, biomedical engineering, or similar preferred Customer service and/or field service experience is a strong plus Skills & Abilities
Clear and friendly communication style with excellent command of English Exceptional attention to detail Ability to write correspondence and emails to customers Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.) Work well as a team member and independently with minimal or no supervision Microsoft Office, Excel, Outlook, and Word skills Additional Requirements
Ability to travel up to 75% Ability to work flexible hours, including some evenings and weekends Ability to lift and carry up to 50 lbs. though not daily, with occasional heavier lifting; ability to push/pull very heavy equipment on wheels/casters Ability to stand, lift, bend, squat, stretch, reach, twist/turn, walk, and sit for extended periods; ability to work at a computer and drive for extended periods Ability to analyze, test, and repair electronic equipment Fotona is an equal-opportunity employer Additional information
Santa Ana, CA
#J-18808-Ljbffr
Fotona seeks a Field Service Engineer based in the Orange County/Long Beach area to join the US team. The primary responsibility is to provide exceptional technical service and support to Fotona's customers across Southern California and the West Coast. Fast, courteous, professional customer interactions and solid technical skills are paramount. The Field Service Engineer is responsible for performing and documenting laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems, responding to customer inquiries regarding error codes and orders, and providing daily communications regarding service orders. Candidates must be able to travel up to 75%. Training on our laser systems will be provided. Compensation Competitive pay based on experience Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance 401(k) with matching Monthly car allowance, plus reimbursement for gas and travel expenses Advancement opportunities within a fast-growing and industry-leading company in healthcare Responsibilities
Independently perform complex troubleshooting and repairs while working within the established procedures (training provided) Instruct customers and staff in applications and operations of the equipment (training provided) Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner Ensure proper compliance with applicable FDA regulations provided by the company Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times Education & Experience
Minimum Associate's or Technical Degree required; Bachelor's Degree preferred Education or experience with photonics, electronics, biomedical engineering, or similar preferred Customer service and/or field service experience is a strong plus Skills & Abilities
Clear and friendly communication style with excellent command of English Exceptional attention to detail Ability to write correspondence and emails to customers Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.) Work well as a team member and independently with minimal or no supervision Microsoft Office, Excel, Outlook, and Word skills Additional Requirements
Ability to travel up to 75% Ability to work flexible hours, including some evenings and weekends Ability to lift and carry up to 50 lbs. though not daily, with occasional heavier lifting; ability to push/pull very heavy equipment on wheels/casters Ability to stand, lift, bend, squat, stretch, reach, twist/turn, walk, and sit for extended periods; ability to work at a computer and drive for extended periods Ability to analyze, test, and repair electronic equipment Fotona is an equal-opportunity employer Additional information
Santa Ana, CA
#J-18808-Ljbffr