Relativity
Overview
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Senior Technical Account Manager
role at
Relativity . The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming technical challenges with the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM develops an account plan and strategy for leveraging the Relativity platform to achieve the customers\' objectives, performs ongoing technical account oversight, and manages the technical relationship with the customer. This role requires cross-functional collaboration and the ability to guide internal stakeholders to solutions for our business and customers. This role requires prior Relativity experience. Posting Type Remote/Hybrid Responsibilities
Develop a strong understanding of projects impacting your service area and ensure service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers As an SME, work collaboratively with cross-functional teams to enhance the product and improve the customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior team members in Product and Engineering to troubleshoot and resolve customer incidents Provide best practices on the use of Relativity when interacting with customers Maintain flexibility to work other time frames as needed or requested Demonstrate commitment to core company values Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Relativity Certified Administrator required Qualifications
7+ years in a technical role directly supporting customers Highly-developed written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines Ability to manage multiple projects simultaneously and prioritize based on company and team objectives Meticulous attention to detail Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products ITIL Certification Relativity Expert/Master certification Compensation Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation including a competitive base salary, an annual performance bonus, and long-term incentives. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future salary growth. Salary Range The expected salary range for this role is between $100,000 and $150,000. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Software Development Referrals increase your chances of interviewing at Relativity.
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Join to apply for the
Senior Technical Account Manager
role at
Relativity . The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming technical challenges with the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM develops an account plan and strategy for leveraging the Relativity platform to achieve the customers\' objectives, performs ongoing technical account oversight, and manages the technical relationship with the customer. This role requires cross-functional collaboration and the ability to guide internal stakeholders to solutions for our business and customers. This role requires prior Relativity experience. Posting Type Remote/Hybrid Responsibilities
Develop a strong understanding of projects impacting your service area and ensure service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers As an SME, work collaboratively with cross-functional teams to enhance the product and improve the customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior team members in Product and Engineering to troubleshoot and resolve customer incidents Provide best practices on the use of Relativity when interacting with customers Maintain flexibility to work other time frames as needed or requested Demonstrate commitment to core company values Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Relativity Certified Administrator required Qualifications
7+ years in a technical role directly supporting customers Highly-developed written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines Ability to manage multiple projects simultaneously and prioritize based on company and team objectives Meticulous attention to detail Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products ITIL Certification Relativity Expert/Master certification Compensation Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation including a competitive base salary, an annual performance bonus, and long-term incentives. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future salary growth. Salary Range The expected salary range for this role is between $100,000 and $150,000. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Software Development Referrals increase your chances of interviewing at Relativity.
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