Acuity Brands
QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces.
Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform.
Job Summary
The Systems Control Engineer will support the Q-SYS product line, with a focus on installations involving complex control elements. Acting as the control expert within the AET group, this individual will handle escalated support cases directly and provide guidance to integrators and internal staff on control methodologies and best practices. The role also includes developing customer documentation that outlines practical deployment strategies and troubleshooting methods. The Systems Control Engineer serves as the subject matter expert in Lua scripting and programming, providing advanced knowledge in control systems integration and custom scripting solutions. Key Tasks & Responsibilities (Essential Functions)
QSYS subject matter expert assisting and understanding, troubleshooting, applying best practices, and deployment of systems related to TSC and LUA control elements. Advanced support of Q-SYS clients and systems, provide efficient and effective response and resolution to a variety of incidents and service requests. Report ongoing software bugs from the field and test environments via collaborative software reporting tools (Jira), communicate the technical support team and customer requirements effectively with software developers and hardware quality. Provide project status updates for management, internal stakeholders (e.g. sales), and customers, communicate progress on issues and makes modifications as needed. Provide on-site support to clients and end-users, focusing on troubleshooting and diagnosing technical issues. Ensure client systems are updated and optimized to meet the operational requirements outlined in the scope of work. Skills and Minimum Experience Required
Bachelors or advanced degree in computer science, electrical engineering or similar discipline. CTS, CTS-D or similar Avixa technical certification desired. 5+ years in the audiovisual and/or IT industries in customer facing roles. 3+ years experience in scripting or programming language. 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems. 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira. Excellent verbal and written communications skills. Advanced Crestron, Extron or AMX programming certification required. Knowledge of at least one scripting or programming language (LUA a plus). Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports. Strong troubleshooting and problem-solving skills. Ability to work independently and as part of a team. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, please contact us.
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The Systems Control Engineer will support the Q-SYS product line, with a focus on installations involving complex control elements. Acting as the control expert within the AET group, this individual will handle escalated support cases directly and provide guidance to integrators and internal staff on control methodologies and best practices. The role also includes developing customer documentation that outlines practical deployment strategies and troubleshooting methods. The Systems Control Engineer serves as the subject matter expert in Lua scripting and programming, providing advanced knowledge in control systems integration and custom scripting solutions. Key Tasks & Responsibilities (Essential Functions)
QSYS subject matter expert assisting and understanding, troubleshooting, applying best practices, and deployment of systems related to TSC and LUA control elements. Advanced support of Q-SYS clients and systems, provide efficient and effective response and resolution to a variety of incidents and service requests. Report ongoing software bugs from the field and test environments via collaborative software reporting tools (Jira), communicate the technical support team and customer requirements effectively with software developers and hardware quality. Provide project status updates for management, internal stakeholders (e.g. sales), and customers, communicate progress on issues and makes modifications as needed. Provide on-site support to clients and end-users, focusing on troubleshooting and diagnosing technical issues. Ensure client systems are updated and optimized to meet the operational requirements outlined in the scope of work. Skills and Minimum Experience Required
Bachelors or advanced degree in computer science, electrical engineering or similar discipline. CTS, CTS-D or similar Avixa technical certification desired. 5+ years in the audiovisual and/or IT industries in customer facing roles. 3+ years experience in scripting or programming language. 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems. 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira. Excellent verbal and written communications skills. Advanced Crestron, Extron or AMX programming certification required. Knowledge of at least one scripting or programming language (LUA a plus). Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports. Strong troubleshooting and problem-solving skills. Ability to work independently and as part of a team. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, please contact us.
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