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Messer Cutting Systems

Laser Applications Engineer

Messer Cutting Systems, Menomonee Falls, Wisconsin, United States, 53051

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Messer Cutting Systems Get AI-powered advice on this job and more exclusive features. Job Summary

Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training. Provide remote, in-house, and on-site customer training and support on machine operation, process optimization, and CAD/CAM programming software Delivering remote, in-house, and on-site training to customers requires an average of 25% travel, with the potential for higher levels as needed Collaborate cross-functionally to develop new product lines prior to launching Manage enhancement and bug fix lists and test software after changes and upgrades Effectively communicate during extensive interaction with customers Develop knowledge base articles and other training materials Conduct equipment, software demonstrations and presentations to prospective customers Work closely with other departments to ensure products are delivered on time and meet all customer requirements Participate in continuous improvement projects and proactively maintain collaborative relationships. Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences Attend trade shows to represent the company and products Other duties/responsibilities as directed by the manager

Job Summary

Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.

Essential Duties And Responsibilities

Provide remote, in-house, and on-site customer training and support on machine operation, process optimization, and CAD/CAM programming software Delivering remote, in-house, and on-site training to customers requires an average of 25% travel, with the potential for higher levels as needed Collaborate cross-functionally to develop new product lines prior to launching Manage enhancement and bug fix lists and test software after changes and upgrades Database development (Laser focused) Effectively communicate during extensive interaction with customers Develop knowledge base articles and other training materials Conduct equipment, software demonstrations and presentations to prospective customers Work closely with other departments to ensure products are delivered on time and meet all customer requirements Participate in continuous improvement projects and proactively maintain collaborative relationships. Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences Attend trade shows to represent the company and products Other duties/responsibilities as directed by the manager

Minimum Education And Qualifications

Associate’s Degree in related field preferred 3 or more years of experience with laser cutting machinery preferred Experience cleaning and changing laser cutting heads Database/Parameter development Advanced understanding of G&M code

Knowledge, Skills And Abilities

AutoCAD or SOLIDWORKS experience preferred Knowledge of CNC equipment preferred Knowledge of material handling systems preferred Proficient in Microsoft Office Suite Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail Strong communication and presentation skills required Self-starter with determination for completing tasks A valid driver’s license and reliable transportation is required

Protective Clothing And Equipment

Steel-toe shoes Eye protection

Working Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.

Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Machinery Manufacturing Referrals increase your chances of interviewing at Messer Cutting Systems by 2x Sign in to set job alerts for “Application Engineer” roles.

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