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Bitmovin

Product Support Engineer

Bitmovin, Denver, Colorado, United States, 80285

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Overview

Join to apply for the

Software Engineer in Support

role at

Bitmovin Core skills:

Solutions Engineering, Software Development, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting Bitmovin

is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including

Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times , to name just a few. At

Bitmovin , we know that to be the best, we have to have the best people. We are an inclusive, flexible employer of diverse talent across the globe, with a culture that enables you to see success by being your best self. Our

Support

team is looking for a

Software Engineer in Support

to be the technical voice of our products in post-sales technical support activities. We seek to maximize the value our customers gain from our products in media compression, playback, and analytics.

Responsibilities

Become intimately familiar with customers' integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution

Have experience in software development with JavaScript and a backend language (Java, C# etc.), foundational knowledge of Swift, Kotlin, Python

Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds

Be the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocate for those customers' needs within Bitmovin

Establish a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers

Required qualifications

Experience in support or other service-oriented customer-facing roles

Excellent written and verbal communication, love for communicating with people

Software development and troubleshooting of complex technical issues, including researching and offering solutions and potential workarounds

Experience with support and CRM tools such as Zendesk/Intercom/Jira Service Desk

Knowledge of video compression and/or playback technologies

Preferred qualifications

Experience with mobile development

Experience with video encoding

Experience with Git and CI/CD processes

Second language (Spanish, written and spoken)

Knowledge of DevOps methodologies, experience in Linux systems

A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development

Why do this at Bitmovin There is a lot on offer here:

View the benefits on our Careers Page

Get to know our outstanding culture showcased on LinkedIn

Check the employee reviews on Glassdoor

Apply for the role, and let's get talking!

Bitmovin does not accept unsolicited referrals or resumes from any source other than directly from candidates. The submission of referrals or resumes by anyone other than a candidate directly to Bitmovin will be deemed gratuitous. The company will not be obligated to pay any fee if the candidate is hired.

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