Rightway
Overview
The Clinical Pharmacist, Navigation is a member of the Rightway PBM Clinical Operations team. This role will be key in delivering on the “pharmacist in the family” approach to engaging our members. We are looking for an experienced clinical pharmacist to engage with our members in a caring and empathetic manner. Written and verbal communication skills are critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role. What you’ll do
Guide members as if you are the “Pharmacist in the Family” to help members manage their medications and disease states Engage with members via phone, chat, and email to provide a white glove/concierge experience for members Answer member questions about all things pharmacy related Perform core Pharmacist duties including prospective/retrospective drug utilization reviews, comprehensive medication reviews, and recommending changes to patient regimens Partner with Rightway’s Navigation team to provide holistic support to members Engage with providers to address medication gaps in therapy, drug therapy recommendations, formulary compliance, and serve as a subject matter expert on medications Contribute to the Pharmacy & Therapeutics process in the research, preparation and presentation of drug monographs, therapeutic category reviews and clinical policy development, ensuring processes meet regulatory and best practice standards Support prior authorization review process regarding drug product selection and formulary compliance Collaborate with third-parties in the administration of Rightway’s clinical pharmacy strategy Achieve productivity and quality metrics for clinical pharmacy interactions Contribute to the design and evolution of technology-enabled processes to create a scalable clinical pharmacy operation Ensure regulatory standards are consistently met Who you are
Pharmacy degree required, PharmD preferred. Managed Care or other pharmacy residency preferred 3 years in direct patient care such as PBM clinical operations or Health Plan Pharmacy Department or provision of Medication Therapy Management services Pharmacy License: Required in the state of residence. Multi-state licenses preferred or willingness to attain licensure in additional states Core operating hours are weekdays within 8 am Eastern Time and 8 pm Pacific Time; may require evening or weekend shifts in the future. On call approximately once every two months Empathetic, detail-oriented, clinically curious, good listener, ability to challenge status quo Strong communication skills, ability to lead projects and influence others even without direct reporting ownership Occasional travel may be required BASE SALARY:
$120,000-$125,000 About Rightway
Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway connects patients with tools and on-demand health guides to answer questions and manage healthcare experiences. Rightway is an Equal Opportunity Employer. We value diversity and do not discriminate on any basis covered by law. All employment is decided on merit, qualifications, need, and performance. Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Health Care Provider | Industries: Hospitals and Health Care
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The Clinical Pharmacist, Navigation is a member of the Rightway PBM Clinical Operations team. This role will be key in delivering on the “pharmacist in the family” approach to engaging our members. We are looking for an experienced clinical pharmacist to engage with our members in a caring and empathetic manner. Written and verbal communication skills are critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role. What you’ll do
Guide members as if you are the “Pharmacist in the Family” to help members manage their medications and disease states Engage with members via phone, chat, and email to provide a white glove/concierge experience for members Answer member questions about all things pharmacy related Perform core Pharmacist duties including prospective/retrospective drug utilization reviews, comprehensive medication reviews, and recommending changes to patient regimens Partner with Rightway’s Navigation team to provide holistic support to members Engage with providers to address medication gaps in therapy, drug therapy recommendations, formulary compliance, and serve as a subject matter expert on medications Contribute to the Pharmacy & Therapeutics process in the research, preparation and presentation of drug monographs, therapeutic category reviews and clinical policy development, ensuring processes meet regulatory and best practice standards Support prior authorization review process regarding drug product selection and formulary compliance Collaborate with third-parties in the administration of Rightway’s clinical pharmacy strategy Achieve productivity and quality metrics for clinical pharmacy interactions Contribute to the design and evolution of technology-enabled processes to create a scalable clinical pharmacy operation Ensure regulatory standards are consistently met Who you are
Pharmacy degree required, PharmD preferred. Managed Care or other pharmacy residency preferred 3 years in direct patient care such as PBM clinical operations or Health Plan Pharmacy Department or provision of Medication Therapy Management services Pharmacy License: Required in the state of residence. Multi-state licenses preferred or willingness to attain licensure in additional states Core operating hours are weekdays within 8 am Eastern Time and 8 pm Pacific Time; may require evening or weekend shifts in the future. On call approximately once every two months Empathetic, detail-oriented, clinically curious, good listener, ability to challenge status quo Strong communication skills, ability to lead projects and influence others even without direct reporting ownership Occasional travel may be required BASE SALARY:
$120,000-$125,000 About Rightway
Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway connects patients with tools and on-demand health guides to answer questions and manage healthcare experiences. Rightway is an Equal Opportunity Employer. We value diversity and do not discriminate on any basis covered by law. All employment is decided on merit, qualifications, need, and performance. Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Health Care Provider | Industries: Hospitals and Health Care
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