Cognitive & Behavioral Consultants
Client Services Coordinator
Cognitive & Behavioral Consultants, White Plains, New York, United States
Overview
Join to apply for the
Client Services Coordinator
role at
Cognitive & Behavioral Consultants
(CBC). CBC was founded in 2004 and is a leading mental health organization committed to helping individuals and families thrive. CBC specializes in evidence-based therapies and provides high-quality psychological care to children, adolescents, adults, couples, and families. Our mission is twofold: to create lasting, positive change for clients through personalized, evidence-based treatment plans, and to train and empower professionals locally, nationally, and globally to deliver top-tier care. At CBC, our clinical team is renowned for therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), and more. We also offer extensive training and consultation services for schools, organizations, and businesses. Our collaborative environment fosters professional growth and ensures clinicians have the tools to excel in practice while delivering cutting-edge treatments. Position
CBC is dedicated to providing exceptional support and services to our clients and team members. We are looking for a highly organized and proactive Client Services Coordinator to ensure seamless operations, provide excellent client service, and support various administrative and program functions. Responsibilities
Client & Visitor Support: Provide a welcoming and efficient point of contact for clientele, CBC personnel, and visitors. Ensure the front desk is covered at all times. Monitor practice voicemail, track issues, and resolve inquiries. Assist clients, visitors, and clinicians with ad hoc requests. Administrative Support: Open or close, and maintain the office. Assist with onboarding and offboarding tasks. Provide basic AV/IT support and assist with in-person trainings. Set up and coordinate refreshments for staff and large meetings. Manage the setup of chairs, tables, AV equipment, and catering. Handle client paperwork, including monitoring Jotform, creating/editing forms, uploading documents to charts, and managing closed chart processes. Process medical record requests. Facility & Equipment Management: Manage supply inventory, ordering, and distribution across three facilities. Open packages and store supplies appropriately. Coordinate with vendors to resolve equipment issues and track maintenance. Ensure offices, conference rooms, reception areas, and restrooms are maintained and presentable. Coordinate repairs, vendor interactions, and landlord communications. Collect and distribute mail. Company Volunteer & Community Engagement Activities: Organize, coordinate and support CBC’s engagement and outreach events, including identifying volunteer opportunities and coordinating logistics. Support with marketing and social media projects. Program & Project Management: Drive administrative workflows for assigned programs. Coordinate program communications, ensuring effective dissemination of information. Gather and communicate program needs to marketing and outreach teams. Facilitate meetings by arranging schedules, creating agendas, taking minutes, and tracking action items. Manage onboarding and offboarding processes for program staff and trainees. Maintain and organize program documents, materials, and supplies. Track and maintain program data. Assist Program Directors and Coordinators with administrative tasks as needed. Ensure compliance with HIPAA regulations. Provide support to the Administrative Manager and Executive Director as required. General Support: Provide assistance with administrative tasks and special projects as needed. Other duties as assigned. Travel: Occasional travel may be required to support off-site meetings or operational needs. Qualifications
Minimum of 2 years of healthcare and administrative experience. Excellent organizational and time management skills. Strong analytical and problem-solving abilities with attention to detail. Ability to manage multiple tasks in a fast-paced, evolving environment. Excellent written and verbal communication skills. Proficiency in technology, including Microsoft Office, Google Suite, Zoom, and Apple, Canva platforms. Strong interpersonal skills and ability to build relationships with staff, vendors, patients, and professionals. Initiative, follow-through, and a strong work ethic. Proactive problem-solving approach with sound decision-making capabilities. Highly resourceful team player with the ability to work independently. Ability to accept and apply constructive feedback. Demonstrates the highest level of discretion and confidentiality. 5 days a week on-site, with evening hours expected. Why Join CBC?
At CBC, we believe in fostering a workplace that empowers you to thrive professionally and personally. Joining our team means becoming part of a mission-driven organization where collaboration, innovation, and growth are at the heart of everything we do. Here’s why you’ll love being part of CBC: Generous Paid Time Off:
80 hours of paid vacation after 90 days, 120 hours after one year, 160 hours after the second year; 16 hours of personal time off each year after 90 days; paid holidays including a floating cultural holiday; 40 hours of paid sick and safe leave annually. Professional Development:
Access to professional development funds managed by the finance team. Health And Wellness:
Comprehensive insurance programs; long-term disability benefits and salary continuation; lactation accommodations for new parents; Employee Assistance Program (EAP); Flexible Spending Accounts (FSA); Health Savings Accounts (HSA); Life Insurance. Retirement And Financial Security:
Employer-sponsored retirement plan options with up to 3.5% employer matching. Work-Life Balance:
Supportive workplace policies, including grievance and open-door communication. Additional Benefits:
Transportation Benefit Plan; Bereavement leave; Voluntary Lifestyle Benefits (Pet Insurance and Legal Benefits plan); Paid leave for jury duty and voting; Collaborative environment; Diverse career opportunities; Family-like culture. If you’re passionate about making a meaningful impact in the lives of individuals by supporting a team that delivers exceptional psychological care, CBC is the place for you. Apply today! Cognitive & Behavioral Consultants (CBC) is an equal-opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Senioriry level
Entry level Employment type
Part-time Job function
Business Development and Sales Industries
Mental Health Care
#J-18808-Ljbffr
Join to apply for the
Client Services Coordinator
role at
Cognitive & Behavioral Consultants
(CBC). CBC was founded in 2004 and is a leading mental health organization committed to helping individuals and families thrive. CBC specializes in evidence-based therapies and provides high-quality psychological care to children, adolescents, adults, couples, and families. Our mission is twofold: to create lasting, positive change for clients through personalized, evidence-based treatment plans, and to train and empower professionals locally, nationally, and globally to deliver top-tier care. At CBC, our clinical team is renowned for therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), and more. We also offer extensive training and consultation services for schools, organizations, and businesses. Our collaborative environment fosters professional growth and ensures clinicians have the tools to excel in practice while delivering cutting-edge treatments. Position
CBC is dedicated to providing exceptional support and services to our clients and team members. We are looking for a highly organized and proactive Client Services Coordinator to ensure seamless operations, provide excellent client service, and support various administrative and program functions. Responsibilities
Client & Visitor Support: Provide a welcoming and efficient point of contact for clientele, CBC personnel, and visitors. Ensure the front desk is covered at all times. Monitor practice voicemail, track issues, and resolve inquiries. Assist clients, visitors, and clinicians with ad hoc requests. Administrative Support: Open or close, and maintain the office. Assist with onboarding and offboarding tasks. Provide basic AV/IT support and assist with in-person trainings. Set up and coordinate refreshments for staff and large meetings. Manage the setup of chairs, tables, AV equipment, and catering. Handle client paperwork, including monitoring Jotform, creating/editing forms, uploading documents to charts, and managing closed chart processes. Process medical record requests. Facility & Equipment Management: Manage supply inventory, ordering, and distribution across three facilities. Open packages and store supplies appropriately. Coordinate with vendors to resolve equipment issues and track maintenance. Ensure offices, conference rooms, reception areas, and restrooms are maintained and presentable. Coordinate repairs, vendor interactions, and landlord communications. Collect and distribute mail. Company Volunteer & Community Engagement Activities: Organize, coordinate and support CBC’s engagement and outreach events, including identifying volunteer opportunities and coordinating logistics. Support with marketing and social media projects. Program & Project Management: Drive administrative workflows for assigned programs. Coordinate program communications, ensuring effective dissemination of information. Gather and communicate program needs to marketing and outreach teams. Facilitate meetings by arranging schedules, creating agendas, taking minutes, and tracking action items. Manage onboarding and offboarding processes for program staff and trainees. Maintain and organize program documents, materials, and supplies. Track and maintain program data. Assist Program Directors and Coordinators with administrative tasks as needed. Ensure compliance with HIPAA regulations. Provide support to the Administrative Manager and Executive Director as required. General Support: Provide assistance with administrative tasks and special projects as needed. Other duties as assigned. Travel: Occasional travel may be required to support off-site meetings or operational needs. Qualifications
Minimum of 2 years of healthcare and administrative experience. Excellent organizational and time management skills. Strong analytical and problem-solving abilities with attention to detail. Ability to manage multiple tasks in a fast-paced, evolving environment. Excellent written and verbal communication skills. Proficiency in technology, including Microsoft Office, Google Suite, Zoom, and Apple, Canva platforms. Strong interpersonal skills and ability to build relationships with staff, vendors, patients, and professionals. Initiative, follow-through, and a strong work ethic. Proactive problem-solving approach with sound decision-making capabilities. Highly resourceful team player with the ability to work independently. Ability to accept and apply constructive feedback. Demonstrates the highest level of discretion and confidentiality. 5 days a week on-site, with evening hours expected. Why Join CBC?
At CBC, we believe in fostering a workplace that empowers you to thrive professionally and personally. Joining our team means becoming part of a mission-driven organization where collaboration, innovation, and growth are at the heart of everything we do. Here’s why you’ll love being part of CBC: Generous Paid Time Off:
80 hours of paid vacation after 90 days, 120 hours after one year, 160 hours after the second year; 16 hours of personal time off each year after 90 days; paid holidays including a floating cultural holiday; 40 hours of paid sick and safe leave annually. Professional Development:
Access to professional development funds managed by the finance team. Health And Wellness:
Comprehensive insurance programs; long-term disability benefits and salary continuation; lactation accommodations for new parents; Employee Assistance Program (EAP); Flexible Spending Accounts (FSA); Health Savings Accounts (HSA); Life Insurance. Retirement And Financial Security:
Employer-sponsored retirement plan options with up to 3.5% employer matching. Work-Life Balance:
Supportive workplace policies, including grievance and open-door communication. Additional Benefits:
Transportation Benefit Plan; Bereavement leave; Voluntary Lifestyle Benefits (Pet Insurance and Legal Benefits plan); Paid leave for jury duty and voting; Collaborative environment; Diverse career opportunities; Family-like culture. If you’re passionate about making a meaningful impact in the lives of individuals by supporting a team that delivers exceptional psychological care, CBC is the place for you. Apply today! Cognitive & Behavioral Consultants (CBC) is an equal-opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Senioriry level
Entry level Employment type
Part-time Job function
Business Development and Sales Industries
Mental Health Care
#J-18808-Ljbffr