Clarity Recruiting
Customer Experience Specialist
Clarity Recruiting, Singapore (historical), Michigan, United States
Looking to make an impact in digital health and mental health care? We’re hiring
Customer Experience Specialists (CXS)
to join a mission-driven team at the intersection of technology and healthcare. This role offers
$38/hour, a November start date, fully remote work, and the potential to convert to a permanent position. About the Role As a Customer Experience Specialist, you’ll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You’ll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction. Responsibilities Resolve Tier 2+ support tickets requiring deeper product or insurance knowledge Act as an escalation point for Customer Experience Associates Partner with leadership to identify recurring issues and recommend process improvements Maintain subject matter expertise in insurance processes and product workflows Ensure accurate documentation and seamless handoffs for each case Must-Have Experience 2+ years in customer support or CX, with escalation or specialized queue handling (healthcare, fintech, or start-up preferred) Experience supporting customers in live channels (chat or phone) and email Strong multitasking, queue management, and triage skills Clear, empathetic communication with strong de-escalation ability Comfort navigating complex workflows and ambiguous cases Nice-to-Haves Familiarity with automation or AI-assisted support tools Prior peer coaching or subject matter expertise within a support team This is a great opportunity to
build expertise in digital health while helping expand access to quality mental health care.
Apply today to be considered! Job Details
Start Date:
November 2025 Commitment:
16 weeks with potential to extend or convert Location:
100% remote Seniority level:
Associate Employment type:
Full-time Job function:
Customer Service Industries:
Hospitals and Health Care, Technology, Information and Media, and Insurance
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Customer Experience Specialists (CXS)
to join a mission-driven team at the intersection of technology and healthcare. This role offers
$38/hour, a November start date, fully remote work, and the potential to convert to a permanent position. About the Role As a Customer Experience Specialist, you’ll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You’ll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction. Responsibilities Resolve Tier 2+ support tickets requiring deeper product or insurance knowledge Act as an escalation point for Customer Experience Associates Partner with leadership to identify recurring issues and recommend process improvements Maintain subject matter expertise in insurance processes and product workflows Ensure accurate documentation and seamless handoffs for each case Must-Have Experience 2+ years in customer support or CX, with escalation or specialized queue handling (healthcare, fintech, or start-up preferred) Experience supporting customers in live channels (chat or phone) and email Strong multitasking, queue management, and triage skills Clear, empathetic communication with strong de-escalation ability Comfort navigating complex workflows and ambiguous cases Nice-to-Haves Familiarity with automation or AI-assisted support tools Prior peer coaching or subject matter expertise within a support team This is a great opportunity to
build expertise in digital health while helping expand access to quality mental health care.
Apply today to be considered! Job Details
Start Date:
November 2025 Commitment:
16 weeks with potential to extend or convert Location:
100% remote Seniority level:
Associate Employment type:
Full-time Job function:
Customer Service Industries:
Hospitals and Health Care, Technology, Information and Media, and Insurance
#J-18808-Ljbffr