Dreamscape Hospitality
Overview
The Convention Services Manager oversees event execution by coordinating departments, ensuring room setups meet client needs, and providing exceptional customer service to clients and guests. Responsibilities include creating Banquet Event Orders (BEOs), conducting site inspections, resolving issues during events, training staff, and collaborating with sales and banquet teams to maximize guest satisfaction and hotel revenue. Responsibilities
Serve as primary point of contact for clients and internal departments (Sales, Catering, Banquet Operations) throughout the event lifecycle. Conduct pre-event meetings, site tours, and post-event follow-ups with clients to understand needs and ensure satisfaction. Develop and review Banquet Event Orders (BEOs); ensure function rooms are set up according to client requirements; monitor event flow. Provide exceptional guest service, address and resolve guest issues or complaints promptly, and empower team members to deliver high service standards. Interview, train, schedule, and support event services staff, ensuring they meet brand and hotel standards. Conduct room inspections to maintain cleanliness and proper room setups; coordinate with maintenance and other departments as needed. Work with the sales team to identify new business opportunities, ensure re-bookings, and support efforts to secure new events and maximize revenue. Experience and Qualifications
High school diploma or GED required, with significant experience in event management or banquet services. Knowledge of hotel operations, catering trends, and event logistics. Excellent communication, negotiation, and organizational skills. Proficiency in Marriott hotel CRM and sales software. Availability to work flexible hours, including evenings and weekends, based on event schedules. Strong interpersonal and communication skills; leadership ability; problem-solving; attention to detail; organizational skills. Additional Information
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. Dreamscape Hospitality reserves the right to change this job description, duties, and working hours as needs prevail. This is an at-will employment situation. This document does not constitute a contract of employment.
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The Convention Services Manager oversees event execution by coordinating departments, ensuring room setups meet client needs, and providing exceptional customer service to clients and guests. Responsibilities include creating Banquet Event Orders (BEOs), conducting site inspections, resolving issues during events, training staff, and collaborating with sales and banquet teams to maximize guest satisfaction and hotel revenue. Responsibilities
Serve as primary point of contact for clients and internal departments (Sales, Catering, Banquet Operations) throughout the event lifecycle. Conduct pre-event meetings, site tours, and post-event follow-ups with clients to understand needs and ensure satisfaction. Develop and review Banquet Event Orders (BEOs); ensure function rooms are set up according to client requirements; monitor event flow. Provide exceptional guest service, address and resolve guest issues or complaints promptly, and empower team members to deliver high service standards. Interview, train, schedule, and support event services staff, ensuring they meet brand and hotel standards. Conduct room inspections to maintain cleanliness and proper room setups; coordinate with maintenance and other departments as needed. Work with the sales team to identify new business opportunities, ensure re-bookings, and support efforts to secure new events and maximize revenue. Experience and Qualifications
High school diploma or GED required, with significant experience in event management or banquet services. Knowledge of hotel operations, catering trends, and event logistics. Excellent communication, negotiation, and organizational skills. Proficiency in Marriott hotel CRM and sales software. Availability to work flexible hours, including evenings and weekends, based on event schedules. Strong interpersonal and communication skills; leadership ability; problem-solving; attention to detail; organizational skills. Additional Information
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. Dreamscape Hospitality reserves the right to change this job description, duties, and working hours as needs prevail. This is an at-will employment situation. This document does not constitute a contract of employment.
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