Caesars Entertainment
Casino Marketing Service Ambassador - Full Time (Caesars Palace LV)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
Overview
Job Title: Casino Marketing Service Ambassador (Full Time, Caesars Palace LV)
Reports To: Casino Marketing Leadership
Pay Type: Exempt
The ideal candidate has strong customer service skills, a passion for customer care, and a commitment to proactive service and recovery. The VIP Hospitality Host team resolves customer issues using a variety of tools, including real-time customer data, and operates collaboratively to deliver on Caesars service promises while being accountable for service opportunities.
Essential Job Functions
Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned)
Use sound judgment and make decisions in accordance with established comp and expense guidelines
Fully empowered with comp authority
Handle difficult guests and situations in a calm, professional and prudent manner
Maintain close ties with customers to engender loyalty
Anticipate, respond to and consistently meet or exceed guest needs, including transportation and accommodation arrangements
Coordinate with VIP Check-in, Executive Host team and property departments (Credit, Gaming, Hotel, F&B, Transportation) to deliver a superior customer experience
Identify and resolve service failures; take immediate action to close gaps and cement loyalty using comp authority or appropriate exceptions
Comply with applicable rules, regulations, laws and policies; conduct with the highest levels of integrity and honesty
Identify opportunities to increase efficiencies and improve products or services
Clearly communicate programs/services to necessary parties; seek support and inform of changes that may impact the business
Track existing products/services and progress on new initiatives
Be knowledgeable of all happenings on property and in the market
Stay up to date with local market and industry developments
Uphold company expectations including Code of Commitment, policies, procedures, regulations, department goals and business strategy
Provide consistent, polite, timely, and accurate information and service to all guests; take initiative to find answers when unsure
Qualifications
Three to five years of experience in casino/hotel, customer service, host or other account management roles (luxury service experience preferred)
Ability to think independently to maximize customer service experience and program profitability
Strong time management and multitasking abilities
Proficiency with customer Point-of-Service systems
Excellent interpersonal, communication, problem solving, and analytical skills
Systematic and process-oriented mindset for seamless end-to-end experiences
Strong attention to detail regarding trips and customers
Excellent customer service skills and professional appearance
Ability to listen and respond to visual and auditory cues; multilingual skills preferred
Critical Competencies
Approachable: puts others at ease; strong listening and empathy
Initiative: seizes opportunities to win; results-focused
Interpersonal Savvy: builds rapport quickly
Outside In: exceeds customer expectations; seeks service improvements
Self-Assurance: confident in achieving goals
Composure: remains calm under pressure; positive influence on others
Planning Agility: plans ahead, sets clear goals, evaluates results
Physical, Mental and Environmental Demands
Move around the office and property as needed
Move quickly around property; bend, crouch, kneel, twist and work at a desk
Respond to visual and auditory cues; work independently
Speak, read, write and understand English; operate computer and office equipment
Respond calmly to guest needs; tolerate areas containing second-hand smoke
About Us Caesars Palace offers guests 25 restaurants and cafes, 3,000+ rooms, expansive pools and gardens, and a large spa. Caesars Palace is a place to start a career for those passionate about delivering personalized service in an exclusive setting. Caesars Entertainment is an equal opportunity employer and will provide reasonable accommodations as required by law. The company reserves the right to modify the job description as needed. Background checks and pre-employment drug testing may be required for certain roles.
The information above is intended to describe the general nature and level of work performed; it is not an exhaustive list of responsibilities, duties or skills required. This position is subject to changes as needed by the business.
EEO Statement The Company is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Job Metadata
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Hospitality
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Reports To: Casino Marketing Leadership
Pay Type: Exempt
The ideal candidate has strong customer service skills, a passion for customer care, and a commitment to proactive service and recovery. The VIP Hospitality Host team resolves customer issues using a variety of tools, including real-time customer data, and operates collaboratively to deliver on Caesars service promises while being accountable for service opportunities.
Essential Job Functions
Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned)
Use sound judgment and make decisions in accordance with established comp and expense guidelines
Fully empowered with comp authority
Handle difficult guests and situations in a calm, professional and prudent manner
Maintain close ties with customers to engender loyalty
Anticipate, respond to and consistently meet or exceed guest needs, including transportation and accommodation arrangements
Coordinate with VIP Check-in, Executive Host team and property departments (Credit, Gaming, Hotel, F&B, Transportation) to deliver a superior customer experience
Identify and resolve service failures; take immediate action to close gaps and cement loyalty using comp authority or appropriate exceptions
Comply with applicable rules, regulations, laws and policies; conduct with the highest levels of integrity and honesty
Identify opportunities to increase efficiencies and improve products or services
Clearly communicate programs/services to necessary parties; seek support and inform of changes that may impact the business
Track existing products/services and progress on new initiatives
Be knowledgeable of all happenings on property and in the market
Stay up to date with local market and industry developments
Uphold company expectations including Code of Commitment, policies, procedures, regulations, department goals and business strategy
Provide consistent, polite, timely, and accurate information and service to all guests; take initiative to find answers when unsure
Qualifications
Three to five years of experience in casino/hotel, customer service, host or other account management roles (luxury service experience preferred)
Ability to think independently to maximize customer service experience and program profitability
Strong time management and multitasking abilities
Proficiency with customer Point-of-Service systems
Excellent interpersonal, communication, problem solving, and analytical skills
Systematic and process-oriented mindset for seamless end-to-end experiences
Strong attention to detail regarding trips and customers
Excellent customer service skills and professional appearance
Ability to listen and respond to visual and auditory cues; multilingual skills preferred
Critical Competencies
Approachable: puts others at ease; strong listening and empathy
Initiative: seizes opportunities to win; results-focused
Interpersonal Savvy: builds rapport quickly
Outside In: exceeds customer expectations; seeks service improvements
Self-Assurance: confident in achieving goals
Composure: remains calm under pressure; positive influence on others
Planning Agility: plans ahead, sets clear goals, evaluates results
Physical, Mental and Environmental Demands
Move around the office and property as needed
Move quickly around property; bend, crouch, kneel, twist and work at a desk
Respond to visual and auditory cues; work independently
Speak, read, write and understand English; operate computer and office equipment
Respond calmly to guest needs; tolerate areas containing second-hand smoke
About Us Caesars Palace offers guests 25 restaurants and cafes, 3,000+ rooms, expansive pools and gardens, and a large spa. Caesars Palace is a place to start a career for those passionate about delivering personalized service in an exclusive setting. Caesars Entertainment is an equal opportunity employer and will provide reasonable accommodations as required by law. The company reserves the right to modify the job description as needed. Background checks and pre-employment drug testing may be required for certain roles.
The information above is intended to describe the general nature and level of work performed; it is not an exhaustive list of responsibilities, duties or skills required. This position is subject to changes as needed by the business.
EEO Statement The Company is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Job Metadata
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Hospitality
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