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Outreach Specialist (All County 7am - 3pm)
Job Category : Program Positions Requisition Number : OUTRE005873 Posted : April 14, 2025 Full-Time On-site Rate : $25.20 USD per hour Locations
Showing 1 location CAN067 Concord, CA 94520, USA Description
The Coordinated Outreach Referral, Engagement (CORE) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The CORE program works collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently. The Outreach Specialist is responsible for street outreach efforts in Contra Costa County which include building trust with individuals and families that are not being served or are underserved by existing community service delivery systems. The Outreach Specialist works collaboratively to locate, engage, stabilize and house chronically homeless individuals and families. ESSENTIAL FUNCTIONS: Conduct mobile and street outreach throughout Contra Costa County, engaging homeless individuals into services. Respond to dispatches from contractors and community for contracted locations; check in daily with contracts/dispatch at the beginning and end of shift. Work in close collaboration with the community or contracting authority to ensure clients are connected to requested services; provide transportation when needed. Engage with individuals who need assistance from service agencies, businesses, community groups, and citizens. Collaborate with the Health Care for the Homeless Program medical staff to engage homeless individuals. Support the CORE Lead Outreach Worker and perform Lead duties when absent. Provide guidance to team members, communicate team goals, and identify areas for new training needed. Build trust with and assess the needs of unsheltered homeless persons; develop rapport with homeless adults, youth, and families. Distribute survival supplies including food, hygiene supplies, blankets, and socks. Administer intakes, housing assessments, and other documentation as needed. Review and understand program data for reporting with the Homeless Management Information System (HMIS). Assist homeless individuals with completing applications for services and transport them to shelters and services as needed. Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them into services. Provide targeted outreach to individuals who frequent emergency services but are not connected to stable housing and health services. Work in the community and meet homeless consumers where they are, including woods, under bridges, and in abandoned houses. Provide necessary referrals and information for temporary housing and community resources. Provide program materials to community partners around shelter services. Maintain a culturally sensitive, respectful, and professional demeanor. Attend and participate in weekly case conferences as part of the CORE outreach program. Attend community meetings with other service providers to share program information and coordinate services. Comply with all policies and procedures guiding the work of this position and the department overall. Attend training and meetings as required. All other duties as assigned. JOB QUALIFICATIONS: AA/AS degree in Human Services, Psychology, Counseling, or a related field.
OR High School degree or equivalent plus a minimum 2-year direct experience working with homeless, behavioral health, or medically complex populations. Desired Qualifications: Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa County and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures. Additional Qualifications: Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, and substance abuse. Ability to work well with diverse staff and clientele, including cultural, language, sexual identity, gender, and other diversity considerations. Ability to work independently and cooperatively. Professional level competency in Internet, email, and Microsoft Word applications. Ability to assist persons with disabilities and help transfer a 180lb person and lift a wheelchair in and out of a vehicle. Ability to work fluctuating hours which may include day, swing, or graveyard shifts. Must possess a valid California driver’s license and have a clean driving record. Required to participate in the DMV Pull Notice Program. PHYSICAL DEMANDS: Stand Frequently Walk Frequently Sit Frequently Handling / Fingering Frequently Reach Outward Frequently Reach Above Shoulder Frequently Climb, Crawl, Kneel, Bend Frequently Lift / Carry Frequently - Up to 50 lbs. Push/Pull Frequently - Up to 50 lbs. See Frequently WORK ENVIRONMENT: Various environments depending on job necessities, including General Office Setting, Homeless Shelter, and field work within Contra Costa County. EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age, national origin, race, color, religion, sex, gender, sexual orientation, pregnancy, physical or mental disability, medical condition, veteran status, or military service. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Job Category : Program Positions Requisition Number : OUTRE005873 Posted : April 14, 2025 Full-Time On-site Rate : $25.20 USD per hour Locations
Showing 1 location CAN067 Concord, CA 94520, USA Description
The Coordinated Outreach Referral, Engagement (CORE) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The CORE program works collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently. The Outreach Specialist is responsible for street outreach efforts in Contra Costa County which include building trust with individuals and families that are not being served or are underserved by existing community service delivery systems. The Outreach Specialist works collaboratively to locate, engage, stabilize and house chronically homeless individuals and families. ESSENTIAL FUNCTIONS: Conduct mobile and street outreach throughout Contra Costa County, engaging homeless individuals into services. Respond to dispatches from contractors and community for contracted locations; check in daily with contracts/dispatch at the beginning and end of shift. Work in close collaboration with the community or contracting authority to ensure clients are connected to requested services; provide transportation when needed. Engage with individuals who need assistance from service agencies, businesses, community groups, and citizens. Collaborate with the Health Care for the Homeless Program medical staff to engage homeless individuals. Support the CORE Lead Outreach Worker and perform Lead duties when absent. Provide guidance to team members, communicate team goals, and identify areas for new training needed. Build trust with and assess the needs of unsheltered homeless persons; develop rapport with homeless adults, youth, and families. Distribute survival supplies including food, hygiene supplies, blankets, and socks. Administer intakes, housing assessments, and other documentation as needed. Review and understand program data for reporting with the Homeless Management Information System (HMIS). Assist homeless individuals with completing applications for services and transport them to shelters and services as needed. Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them into services. Provide targeted outreach to individuals who frequent emergency services but are not connected to stable housing and health services. Work in the community and meet homeless consumers where they are, including woods, under bridges, and in abandoned houses. Provide necessary referrals and information for temporary housing and community resources. Provide program materials to community partners around shelter services. Maintain a culturally sensitive, respectful, and professional demeanor. Attend and participate in weekly case conferences as part of the CORE outreach program. Attend community meetings with other service providers to share program information and coordinate services. Comply with all policies and procedures guiding the work of this position and the department overall. Attend training and meetings as required. All other duties as assigned. JOB QUALIFICATIONS: AA/AS degree in Human Services, Psychology, Counseling, or a related field.
OR High School degree or equivalent plus a minimum 2-year direct experience working with homeless, behavioral health, or medically complex populations. Desired Qualifications: Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa County and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures. Additional Qualifications: Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, and substance abuse. Ability to work well with diverse staff and clientele, including cultural, language, sexual identity, gender, and other diversity considerations. Ability to work independently and cooperatively. Professional level competency in Internet, email, and Microsoft Word applications. Ability to assist persons with disabilities and help transfer a 180lb person and lift a wheelchair in and out of a vehicle. Ability to work fluctuating hours which may include day, swing, or graveyard shifts. Must possess a valid California driver’s license and have a clean driving record. Required to participate in the DMV Pull Notice Program. PHYSICAL DEMANDS: Stand Frequently Walk Frequently Sit Frequently Handling / Fingering Frequently Reach Outward Frequently Reach Above Shoulder Frequently Climb, Crawl, Kneel, Bend Frequently Lift / Carry Frequently - Up to 50 lbs. Push/Pull Frequently - Up to 50 lbs. See Frequently WORK ENVIRONMENT: Various environments depending on job necessities, including General Office Setting, Homeless Shelter, and field work within Contra Costa County. EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age, national origin, race, color, religion, sex, gender, sexual orientation, pregnancy, physical or mental disability, medical condition, veteran status, or military service. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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