Suntory Global Spirits
James B. Beam American Outpost Experience Ambassador
Suntory Global Spirits, Clermont, Kentucky, us, 40110
Overview
James B. Beam American Outpost Experience Ambassador
(Clermont, KY) at
Suntory Global Spirits . The face of Jim Beam, you will share our heritage and the art of bourbon-making with visitors from around the globe. You’ll lead captivating tours, guide engaging tastings, and provide exceptional hospitality, immersing guests in the world of America's #1 bourbon. This role requires weekend and holiday availability.
Primary Responsibilities (Hospitality And Experiences)
Lead immersive distillery tours: Guide visitors through the heart of our distillery, showcasing each stage of the bourbon-making process, from grain to glass, and sharing the Beam family history.
Host engaging tastings: Educate guests about our diverse bourbon portfolio through interactive tasting experiences at the American Outpost and within our retail store's tasting bar.
Deliver exceptional hospitality: Provide top-notch customer service, answering questions, offering recommendations, and ensuring every visitor has a positive and memorable experience.
Manage visitor flow: Efficiently manage tour groups, ensuring a smooth and safe experience for all guests.
Provide front desk support: Welcome guests, manage check-in and bookings, and respond to inquiries with professionalism and enthusiasm.
Secondary Responsibilities (Retail And Events)
Drive retail sales: Process transactions, manage inventory, and maintain attractive merchandise displays in our retail store.
Support special events: Assist with on-site and off-site events, contributing to the overall success of our brand activations.
Enhance our social media presence: Contribute to positive online reviews and social media engagement by providing outstanding visitor experiences.
Contribute to daily operations: Assist with tasting setup/teardown, general facility maintenance, and other tasks as needed.
What You'll Bring to the Table
Exceptional presentation and storytelling abilities with a knack for educating and entertaining.
A genuine passion for bourbon, whiskey, and Kentucky's rich cultural heritage.
Outstanding communication and interpersonal skills, with the ability to connect with diverse audiences.
A positive, energetic, and friendly personality with a strong work ethic.
The ability to think quickly on your feet and handle various situations with professionalism and grace.
A strong customer service mindset and a dedication to teamwork.
The ability to stand for extended periods (up to 6 hours) and lift up to 44 lbs.
Excellent command of the English language.
Bonus Points
Bachelor's degree or equivalent experience.
Previous experience in the beverage alcohol industry, tourism, or hospitality.
Experience with Point of Sale (POS) systems.
Proficiency in Microsoft applications.
Bilingual skills.
Bartending experience or CDL certification.
The Work Environment This role involves moderate lifting and carrying (15-44 lbs), standing for extended periods, walking, and working in both indoor and outdoor environments. You may encounter varying temperatures, humidity, and uneven walking surfaces. The work environment also involves working around machinery with moving parts.
Equal Employment Opportunity Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Beverage Manufacturing
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(Clermont, KY) at
Suntory Global Spirits . The face of Jim Beam, you will share our heritage and the art of bourbon-making with visitors from around the globe. You’ll lead captivating tours, guide engaging tastings, and provide exceptional hospitality, immersing guests in the world of America's #1 bourbon. This role requires weekend and holiday availability.
Primary Responsibilities (Hospitality And Experiences)
Lead immersive distillery tours: Guide visitors through the heart of our distillery, showcasing each stage of the bourbon-making process, from grain to glass, and sharing the Beam family history.
Host engaging tastings: Educate guests about our diverse bourbon portfolio through interactive tasting experiences at the American Outpost and within our retail store's tasting bar.
Deliver exceptional hospitality: Provide top-notch customer service, answering questions, offering recommendations, and ensuring every visitor has a positive and memorable experience.
Manage visitor flow: Efficiently manage tour groups, ensuring a smooth and safe experience for all guests.
Provide front desk support: Welcome guests, manage check-in and bookings, and respond to inquiries with professionalism and enthusiasm.
Secondary Responsibilities (Retail And Events)
Drive retail sales: Process transactions, manage inventory, and maintain attractive merchandise displays in our retail store.
Support special events: Assist with on-site and off-site events, contributing to the overall success of our brand activations.
Enhance our social media presence: Contribute to positive online reviews and social media engagement by providing outstanding visitor experiences.
Contribute to daily operations: Assist with tasting setup/teardown, general facility maintenance, and other tasks as needed.
What You'll Bring to the Table
Exceptional presentation and storytelling abilities with a knack for educating and entertaining.
A genuine passion for bourbon, whiskey, and Kentucky's rich cultural heritage.
Outstanding communication and interpersonal skills, with the ability to connect with diverse audiences.
A positive, energetic, and friendly personality with a strong work ethic.
The ability to think quickly on your feet and handle various situations with professionalism and grace.
A strong customer service mindset and a dedication to teamwork.
The ability to stand for extended periods (up to 6 hours) and lift up to 44 lbs.
Excellent command of the English language.
Bonus Points
Bachelor's degree or equivalent experience.
Previous experience in the beverage alcohol industry, tourism, or hospitality.
Experience with Point of Sale (POS) systems.
Proficiency in Microsoft applications.
Bilingual skills.
Bartending experience or CDL certification.
The Work Environment This role involves moderate lifting and carrying (15-44 lbs), standing for extended periods, walking, and working in both indoor and outdoor environments. You may encounter varying temperatures, humidity, and uneven walking surfaces. The work environment also involves working around machinery with moving parts.
Equal Employment Opportunity Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Beverage Manufacturing
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