Hermès
Overview
The Team:
The Hermès Maison Madison boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Client Service and Experience Manager, support the client experience, and represent Hermès in all respects of their duties. The Opportunity
The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality. About the Role
Create an effortless luxury environment and exceed expectations in all hospitality services Greet and welcome clients as they enter and leave the boutique location Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to the appropriate floor or sales associate Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner Provide bespoke and high-touch hospitality service to clients in collaboration with the sales team Assist guests with obtaining taxi or car service and support clients into cars, assisting with shopping bags or purchases as necessary Provide directions as needed and partner with Concierge/Host team for car services Demonstrate working knowledge of all product métiers (categories) Provide hospitable services, such as holding umbrellas during inclement weather Remain alert to client service needs and notify Asset Protection of any safety concerns Demonstrate flexibility and adaptability to support business needs and all operational duties as needed All other duties assigned by supervisor Qualifications / About You
High interest in learning about all the Hermès métiers, history and art collection Strong communication skills, offering warmth and graciousness in all interactions Excellent customer service skills and a friendly disposition Proactivity in taking care of customers in a calm, professional, and polite manner Ability to provide information about the neighborhood, store services and other customer inquiries Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining Works collaboratively and excels in fast-paced environments with changing priorities Demonstrates high level of attention to detail and ability to anticipate needs Knowledge of languages in addition to English is a plus Ability to work a flexible schedule according to needs of the business Ability to stand for long periods of time Compensation
The pay range for this position is $23.75 - $26.25 per hour. Actual rates are determined based on the job, location, and individual experience. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. Hermès is a family-owned company with a global presence, dedicated to craftsmanship and sustainability. Hermès of Paris, Inc. is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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The Team:
The Hermès Maison Madison boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Client Service and Experience Manager, support the client experience, and represent Hermès in all respects of their duties. The Opportunity
The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality. About the Role
Create an effortless luxury environment and exceed expectations in all hospitality services Greet and welcome clients as they enter and leave the boutique location Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to the appropriate floor or sales associate Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner Provide bespoke and high-touch hospitality service to clients in collaboration with the sales team Assist guests with obtaining taxi or car service and support clients into cars, assisting with shopping bags or purchases as necessary Provide directions as needed and partner with Concierge/Host team for car services Demonstrate working knowledge of all product métiers (categories) Provide hospitable services, such as holding umbrellas during inclement weather Remain alert to client service needs and notify Asset Protection of any safety concerns Demonstrate flexibility and adaptability to support business needs and all operational duties as needed All other duties assigned by supervisor Qualifications / About You
High interest in learning about all the Hermès métiers, history and art collection Strong communication skills, offering warmth and graciousness in all interactions Excellent customer service skills and a friendly disposition Proactivity in taking care of customers in a calm, professional, and polite manner Ability to provide information about the neighborhood, store services and other customer inquiries Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining Works collaboratively and excels in fast-paced environments with changing priorities Demonstrates high level of attention to detail and ability to anticipate needs Knowledge of languages in addition to English is a plus Ability to work a flexible schedule according to needs of the business Ability to stand for long periods of time Compensation
The pay range for this position is $23.75 - $26.25 per hour. Actual rates are determined based on the job, location, and individual experience. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. Hermès is a family-owned company with a global presence, dedicated to craftsmanship and sustainability. Hermès of Paris, Inc. is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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