Port Houston
Telecommunications Officer
role at Port Houston 5 days ago Be among the first 25 applicants Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent. When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction—are you READY?
Position Summary Supports multiple critical functions to overall Port Houston operations by skillfully managing emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls in a timely manner and dispatch personnel to manage and control concurrent communications in an orderly fashion. Performs administrative duties appropriate to the nature of emergency/non-emergency calls.
Key Responsibilities/Duties
Operate a multi-channel radio console system
Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary
Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves
Place calls to outside agencies for assistance when requested to do so by on scene responders whether port related or off duty employment
Coordinate communications between Port Houston responders and other local, state, and federal agencies
Monitor HarborLights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel
Continuously track vessel movements (estimated/ actual vessel boarding times & estimated/actual vessel departing times) at the Port Houston wharves
Verify, confirm, and relay vessel movement with the Houston pilots’ office and/or United States Coast Guard vessel traffic (USCG VTS)
Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express/N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharves
Verify and confirm vessel spotting instructions to Port Houston police officers upon a vessel arrival via daily ship traffic sheets
Record air draft/wind draft readings for operations, United States Coast Guard vessel traffic (USCG VTS), and the Houston Pilots office
Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy
Update all electronic databases concerning barge operations
Create water service ticket for fresh water for vessel agents/billing customers for water sales
Monitor TLETS and NLETS for pertinent communications from other states and federal agencies
Monitor TCIC and NCIC databases at all times for incoming messages, urgent broadcasts, etc.
Enter property reported stolen to PHA police department into NCIC and TCIC databases
Conduct and verify wants, warrants and stolen checks via state and national crime databases of individuals and property at the request of Port Houston police officers
Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
Monitor multiple radio channels to include channel for events that request Port Houston resources for assistance, participate radio test and conduct drills when required
Monitor close circuit tv cameras for general/suspicious activities on Port Houston cameras
Verify credentials when checking in and out keys and wristbands
Maintain security records for the police department, Port Houston gates, and security
Assist with Emergency Management functions during Emergency Operations Center activations
Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties, as required
Education/Experience
High School diploma or GED equivalent required
Some college preferred
1+ years of related emergency dispatch experience required
Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment
Knowledge, Skills, Abilities And Behaviors
Advanced knowledge of computers and maritime and billing software
Knowledge of TLETS/NLETS (Texas & National Law Enforcement Telecommunication System) Certification, TCIC/NCIC Certification, Interpol Certification, CJIS Security
Knowledge of Port Houston Visitors Management System
Customer service skills
Attention to details and effective organizational skills
Strong problem-solving and analytical skills
Effective communication and interpersonal skills with all levels of employees, management, and customers
Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security clearance
Ability to multi-task, document records and enter data
Ability to stay focused
Ability to remain calm, communicate effectively and efficiently during stressful emergency situations
Ability to work under pressure
Ability to follow procedures
Ability to maintain confidentiality requirements
Ability to comprehend and communicate information received from Omnixx Force (Texas Department of Public Safety Law Enforcement Support)
Ability to perform general data entry tasks
Considered essential employees and may be required to work on holidays, evenings, nights, and be immediately recalled for emergencies at anytime. They must remain available and "on call" 24 hours a day, 365 days a year, dependent on emergency
Key Competencies Required
Ability to Conceptualize
Adaptability
Attention to Detail
Composure Under Stress
Managing Work
Thank you for choosing Port Houston in your career search.
Disclaimer : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Maritime Transportation
#J-18808-Ljbffr
role at Port Houston 5 days ago Be among the first 25 applicants Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent. When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction—are you READY?
Position Summary Supports multiple critical functions to overall Port Houston operations by skillfully managing emergency and non-emergency phone calls. Receives, evaluates, and prioritizes calls in a timely manner and dispatch personnel to manage and control concurrent communications in an orderly fashion. Performs administrative duties appropriate to the nature of emergency/non-emergency calls.
Key Responsibilities/Duties
Operate a multi-channel radio console system
Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary
Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves
Place calls to outside agencies for assistance when requested to do so by on scene responders whether port related or off duty employment
Coordinate communications between Port Houston responders and other local, state, and federal agencies
Monitor HarborLights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel
Continuously track vessel movements (estimated/ actual vessel boarding times & estimated/actual vessel departing times) at the Port Houston wharves
Verify, confirm, and relay vessel movement with the Houston pilots’ office and/or United States Coast Guard vessel traffic (USCG VTS)
Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express/N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharves
Verify and confirm vessel spotting instructions to Port Houston police officers upon a vessel arrival via daily ship traffic sheets
Record air draft/wind draft readings for operations, United States Coast Guard vessel traffic (USCG VTS), and the Houston Pilots office
Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy
Update all electronic databases concerning barge operations
Create water service ticket for fresh water for vessel agents/billing customers for water sales
Monitor TLETS and NLETS for pertinent communications from other states and federal agencies
Monitor TCIC and NCIC databases at all times for incoming messages, urgent broadcasts, etc.
Enter property reported stolen to PHA police department into NCIC and TCIC databases
Conduct and verify wants, warrants and stolen checks via state and national crime databases of individuals and property at the request of Port Houston police officers
Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
Monitor multiple radio channels to include channel for events that request Port Houston resources for assistance, participate radio test and conduct drills when required
Monitor close circuit tv cameras for general/suspicious activities on Port Houston cameras
Verify credentials when checking in and out keys and wristbands
Maintain security records for the police department, Port Houston gates, and security
Assist with Emergency Management functions during Emergency Operations Center activations
Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties, as required
Education/Experience
High School diploma or GED equivalent required
Some college preferred
1+ years of related emergency dispatch experience required
Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment
Knowledge, Skills, Abilities And Behaviors
Advanced knowledge of computers and maritime and billing software
Knowledge of TLETS/NLETS (Texas & National Law Enforcement Telecommunication System) Certification, TCIC/NCIC Certification, Interpol Certification, CJIS Security
Knowledge of Port Houston Visitors Management System
Customer service skills
Attention to details and effective organizational skills
Strong problem-solving and analytical skills
Effective communication and interpersonal skills with all levels of employees, management, and customers
Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security clearance
Ability to multi-task, document records and enter data
Ability to stay focused
Ability to remain calm, communicate effectively and efficiently during stressful emergency situations
Ability to work under pressure
Ability to follow procedures
Ability to maintain confidentiality requirements
Ability to comprehend and communicate information received from Omnixx Force (Texas Department of Public Safety Law Enforcement Support)
Ability to perform general data entry tasks
Considered essential employees and may be required to work on holidays, evenings, nights, and be immediately recalled for emergencies at anytime. They must remain available and "on call" 24 hours a day, 365 days a year, dependent on emergency
Key Competencies Required
Ability to Conceptualize
Adaptability
Attention to Detail
Composure Under Stress
Managing Work
Thank you for choosing Port Houston in your career search.
Disclaimer : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Maritime Transportation
#J-18808-Ljbffr