Billingsley Co.
Customer Experience Specialist/Leasing at Thousand Oaks
Billingsley Co., The Colony, Texas, United States, 75056
Overview
Customer Experience Specialist/Leasing at Thousand Oaks. The organization builds, owns, and manages properties with a focus on long-term client, resident, and partner relationships. Billingsley properties emphasize technology, convenience, and amenities designed to attract and retain tenants, residents, visitors, and employees, including art, sculpture, parks, trails, and outdoor public spaces. With a footprint across 5,000+ acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family. The Customer Experience Specialist (CES) plays a crucial role in promoting and leasing apartment homes within the Billingsley Collection. The primary responsibilities involve engaging with prospective and current customers, showcasing property features, and delivering exceptional customer service. The CES collaborates with the Customer Experience Manager to manage resident retention, renewals, rentable spaces, lease violations, resident complaints, and overall curb appeal. The role blends sales, service, and customer relationship management. Job Responsibilities
Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism. Respond promptly to online inquiries and prospect phone calls, follow up timely, and deliver a superior experience during property tours in line with Billingsley standards of excellence. Support Billingsley Collection culture and values to achieve top Customer Satisfaction and Reputation Management scores and reviews. Demonstrate in-depth knowledge of the community by showcasing unique amenities and features that align with customer needs. Document customer interactions, preferences, and communication details clearly and thoroughly in the CRM system. Help maintain the pristine appearance of the community and individual apartment homes to create a welcoming environment. Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic. Clearly explain apartment home options, generate pricing quotes, and package details to help prospects make informed decisions. Maintain up-to-date knowledge of the property, amenities, and market competition to position Billingsley homes as a top choice. Build lasting, positive connections with residents by proactively identifying opportunities to enhance satisfaction and loyalty while increasing retention. Handle customer phone calls and strive for first-contact resolution whenever possible, showing empathy and efficiency. Proactively manage resident retention by addressing renewal opportunities and engaging with residents about their needs to secure renewals in a timely and effective manner. Confidently address customer questions or concerns, taking ownership of inquiries and escalating to the appropriate team member when necessary for prompt, accurate resolutions. Accurately prepare and input leasing documents into the resident database while ensuring compliance with procedures. Support resident engagement by assisting with retention activities that enhance community spirit. Conduct thorough move-in orientations and inspections to ensure new residents feel welcomed and prepared. Build professional relationships with residents, colleagues, vendors, and guests to foster a cohesive community. Keep up to date with industry trends and best practices to continually improve the customer experience. Attend team meetings and required training sessions to stay informed and grow professionally. Take on additional responsibilities as assigned by your supervisor to contribute to the community’s success. Follow Billingsley Company’s Standards of Excellence and operating procedures to ensure a consistent and exceptional experience. Job Qualifications
2+ years of experience in sales, service, or hospitality industry preferred Proficiency with Microsoft Office software required RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus College preferred; high school diploma required Ability to clearly and effectively communicate Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence Valid Driver’s License Physical Requirements
Prolonged periods of sitting, standing, and walking Must be able to lift up to 50 pounds at a time
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Customer Experience Specialist/Leasing at Thousand Oaks. The organization builds, owns, and manages properties with a focus on long-term client, resident, and partner relationships. Billingsley properties emphasize technology, convenience, and amenities designed to attract and retain tenants, residents, visitors, and employees, including art, sculpture, parks, trails, and outdoor public spaces. With a footprint across 5,000+ acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family. The Customer Experience Specialist (CES) plays a crucial role in promoting and leasing apartment homes within the Billingsley Collection. The primary responsibilities involve engaging with prospective and current customers, showcasing property features, and delivering exceptional customer service. The CES collaborates with the Customer Experience Manager to manage resident retention, renewals, rentable spaces, lease violations, resident complaints, and overall curb appeal. The role blends sales, service, and customer relationship management. Job Responsibilities
Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism. Respond promptly to online inquiries and prospect phone calls, follow up timely, and deliver a superior experience during property tours in line with Billingsley standards of excellence. Support Billingsley Collection culture and values to achieve top Customer Satisfaction and Reputation Management scores and reviews. Demonstrate in-depth knowledge of the community by showcasing unique amenities and features that align with customer needs. Document customer interactions, preferences, and communication details clearly and thoroughly in the CRM system. Help maintain the pristine appearance of the community and individual apartment homes to create a welcoming environment. Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic. Clearly explain apartment home options, generate pricing quotes, and package details to help prospects make informed decisions. Maintain up-to-date knowledge of the property, amenities, and market competition to position Billingsley homes as a top choice. Build lasting, positive connections with residents by proactively identifying opportunities to enhance satisfaction and loyalty while increasing retention. Handle customer phone calls and strive for first-contact resolution whenever possible, showing empathy and efficiency. Proactively manage resident retention by addressing renewal opportunities and engaging with residents about their needs to secure renewals in a timely and effective manner. Confidently address customer questions or concerns, taking ownership of inquiries and escalating to the appropriate team member when necessary for prompt, accurate resolutions. Accurately prepare and input leasing documents into the resident database while ensuring compliance with procedures. Support resident engagement by assisting with retention activities that enhance community spirit. Conduct thorough move-in orientations and inspections to ensure new residents feel welcomed and prepared. Build professional relationships with residents, colleagues, vendors, and guests to foster a cohesive community. Keep up to date with industry trends and best practices to continually improve the customer experience. Attend team meetings and required training sessions to stay informed and grow professionally. Take on additional responsibilities as assigned by your supervisor to contribute to the community’s success. Follow Billingsley Company’s Standards of Excellence and operating procedures to ensure a consistent and exceptional experience. Job Qualifications
2+ years of experience in sales, service, or hospitality industry preferred Proficiency with Microsoft Office software required RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus College preferred; high school diploma required Ability to clearly and effectively communicate Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence Valid Driver’s License Physical Requirements
Prolonged periods of sitting, standing, and walking Must be able to lift up to 50 pounds at a time
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