ELA Container GmbH
Employee IT Helpdesk / Support (m/f/x) Location: Haren, Germany | Field: IT Star
ELA Container GmbH, Germantown, Ohio, United States
As of now, ELA is a family-run company based in Haren (Ems), Germany, with 1,400 employees in 24 locations around the world and a fleet of 60,000+ circulating containers. Since ELA’s establishment in 1972, our business has continuously been expanding, and we are specialists in mobile room solutions.
We are currently looking for an IT Helpdesk / Support Employee (m/f/x) to join our 3-person helpdesk team. Our IT department ensures that our processes run smoothly – and this is where you come in! If you are interested in working in a modern, dynamic environment, tackling challenges and growing with us, then ELA is the perfect place for you.
Your Future Role
Direct user support - onsite and remote Processing and documentation of enquiries and processes using a ticket system Analysing and troubleshooting in the IT environment Prioritisation of new or existing support requests Communicating with the parties involved (users, IT colleagues, etc.) Maintaining and updating the knowledge database What You Bring to the Team
Completed training as an IT specialist or similar qualifications First professional experience in the field of customer service/ helpdesk / support Basic IT knowledge Knowledge in dealing with ticket systems desirable Problem-solving skills and a strong understanding of teamwork Very good knowledge of German and good knowledge of English, both written and spoken MS Office knowledge Our Benefits
We want you to be optimistic about the future, which is why we support you with our company retirement plans and capital-forming benefits for your financial security. Company pension scheme Flexible working hours and the opportunity to work flextime Height-adjustable desks in every office Regular employee events Permanent contract Personal development with a tailored range of options ELA Corporate Benefits portal with attractive discounts Company health insurance Extensive onboarding program Company restaurant with fresh, delicious lunches Dog-friendly office Attractive bike leasing If you find it easier to speak than write, then take advantage of the opportunity to win us over with a creative video clip about you. For questions, please contact Lorena by email, phone, or WhatsApp.
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Direct user support - onsite and remote Processing and documentation of enquiries and processes using a ticket system Analysing and troubleshooting in the IT environment Prioritisation of new or existing support requests Communicating with the parties involved (users, IT colleagues, etc.) Maintaining and updating the knowledge database What You Bring to the Team
Completed training as an IT specialist or similar qualifications First professional experience in the field of customer service/ helpdesk / support Basic IT knowledge Knowledge in dealing with ticket systems desirable Problem-solving skills and a strong understanding of teamwork Very good knowledge of German and good knowledge of English, both written and spoken MS Office knowledge Our Benefits
We want you to be optimistic about the future, which is why we support you with our company retirement plans and capital-forming benefits for your financial security. Company pension scheme Flexible working hours and the opportunity to work flextime Height-adjustable desks in every office Regular employee events Permanent contract Personal development with a tailored range of options ELA Corporate Benefits portal with attractive discounts Company health insurance Extensive onboarding program Company restaurant with fresh, delicious lunches Dog-friendly office Attractive bike leasing If you find it easier to speak than write, then take advantage of the opportunity to win us over with a creative video clip about you. For questions, please contact Lorena by email, phone, or WhatsApp.
#J-18808-Ljbffr