Imperial Dade
Overview
Imperial Dade, a leading North American distributor, has a
Customer Service Support
role available in Denver, CO. This office-based position focuses on
Issue Resolution
and will interact with internal stakeholders, sales reps, and customers to respond to inquiries, concerns, and requests about our products and services. The role requires attention to detail and the ability to identify and provide solutions to common issues. The schedule is Monday through Friday from 8:00 am to 5:00 pm. Pay rate: $22.50 to $23.00 per hour. Deadline to apply: 10/20/2025. Imperial Dade is a leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. We serve customers in various B2B market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 120,000 customers through 130+ branches.
Responsibilities
Answer customers’ calls in a prompt, friendly, and professional manner.
Interface with customers by telephone, electronically, or face-to-face.
Assist with delivery challenges and customer returns.
Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
Escalate customer information, problems/needs, and requests to the customer service manager when necessary.
Qualifications
High school diploma, GED, or equivalent.
2 years of customer service experience.
Proficiency in MS Office and familiarity with using other software.
2 years of data entry experience.
Excellent communication skills.
An outgoing personality and eager attitude to help others.
We offer a dynamic environment for more than 7,500 employees to work, learn, and grow professionally. Benefits include medical, dental, vision; a 401(k) with company match; a shared ownership program; life insurance; generous paid time off; educational reimbursement; paid family leave; and adoption assistance.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit-based factors. We are a Fair Chance employer and may require a background check per applicable laws.
Seniority level: Entry level
Employment type: Full-time
Job function: Other Industries: Transportation, Logistics, Supply Chain and Storage
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Imperial Dade, a leading North American distributor, has a
Customer Service Support
role available in Denver, CO. This office-based position focuses on
Issue Resolution
and will interact with internal stakeholders, sales reps, and customers to respond to inquiries, concerns, and requests about our products and services. The role requires attention to detail and the ability to identify and provide solutions to common issues. The schedule is Monday through Friday from 8:00 am to 5:00 pm. Pay rate: $22.50 to $23.00 per hour. Deadline to apply: 10/20/2025. Imperial Dade is a leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. We serve customers in various B2B market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 120,000 customers through 130+ branches.
Responsibilities
Answer customers’ calls in a prompt, friendly, and professional manner.
Interface with customers by telephone, electronically, or face-to-face.
Assist with delivery challenges and customer returns.
Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
Escalate customer information, problems/needs, and requests to the customer service manager when necessary.
Qualifications
High school diploma, GED, or equivalent.
2 years of customer service experience.
Proficiency in MS Office and familiarity with using other software.
2 years of data entry experience.
Excellent communication skills.
An outgoing personality and eager attitude to help others.
We offer a dynamic environment for more than 7,500 employees to work, learn, and grow professionally. Benefits include medical, dental, vision; a 401(k) with company match; a shared ownership program; life insurance; generous paid time off; educational reimbursement; paid family leave; and adoption assistance.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit-based factors. We are a Fair Chance employer and may require a background check per applicable laws.
Seniority level: Entry level
Employment type: Full-time
Job function: Other Industries: Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr