Citrus County Government
Overview
The Telecommunications Analyst coordinates telecommunication support for telephone, cellular, and wireless systems. Responsible for countywide telephone service, faxes, TDD, cellular, wireless, and data lines.
The primary location for this full-time, exempt position is Lecanto, Florida.
Responsibilities
Supports day-to-day operations of the County’s telecommunications and radio systems, including mobile devices, telephones, tablets, and related hardware/software.
Implements and maintains the Mobile Device Management (MDM) system, including user setup, device enrollment, troubleshooting, and user support.
Assists departments and staff with telecommunication needs by providing technical advice on hardware, software, and peripheral equipment.
Coordinates telecommunications service requests, including installations, adds, moves, and changes, working with vendors and County staff to ensure timely completion.
Provides technical support for County radio systems, assisting with equipment setup, configuration, troubleshooting, and user training.
Maintains telecommunications records, databases, and inventories to ensure accuracy and availability of system information.
Educates end-users on system features and functionality to enhance efficiency and proper use of telecommunications resources.
Serves as a backup to the Telecommunications Administrator during absences, assisting with higher-level responsibilities as delegated.
Collaborates with the Administrator to ensure continuity of operations and cross-training across functions.
Stays current with telecommunications and wireless industry advancements, applying knowledge to improve user support and system reliability.
Drives and/or operates a county vehicle or equipment and must obey all safety policies, and roadway rules and laws.
Performs other related duties as assigned.
Education, Training, and Experience
Bachelor’s level degree in computer or telecommunications technology and two (2) years professional experience in analysis, management, or design of a telecommunications system’s administrative and operational requirements; or
Associate’s level degree in computer or telecommunications technology and four (4) years full time experience in a department or division’s telecommunication’s function; or
Equivalent combination of education, training, and/or experience.
Telecommunications experience in a multi-location telecommunication system and contact center environment required.
Skills And Abilities
Strong project management and organizational skills required.
Excellent customer service skills are required.
Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
Ability and experience speaking formally and informally to management, groups of co-workers, staff in other organizational agencies, the public, and people in other organizations.
Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
Certificates, Licenses, and Registration
Valid Florida Driver License or must obtain within 30 days of establishing residency in Florida.
CTA Certified Telecommunications Analyst, CVA Certified VoIP Analyst, Sec , Net /CCNA, ISC2 CC preferred.
Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses: IS-100.c, Introduction to the Incident Command System (ICS); and IS-700.b, An Introduction to the National Incident Management System.
Physical Requirements/Work Environment
Requires sitting most of the day.
The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
The job requires frequent balancing and occasional reaching above shoulders.
The job requires the completion of tasks that involve frequent typing, operating foot controls/levers, driving automotive equipment, and occasional simple grasping and fine manual manipulation.
The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
The job may risk exposure to adverse weather, moving machinery, and extreme noise.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Emergency Response/Recovery Activities
All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.
Employee Benefits at a Glance Medical, Dental, Vision Insurance, Employee Health & Wellness Center, Florida Retirement System (FRS), Basic Term Life and AD&D Insurance $20,000, Long Term Disability Insurance, Employee Assistance Program (EAP), 11 Paid Holidays, Vacation and Sick Leave.
Please visit the Benefits tab of this posting for additional information and a link to the Employee Benefits Highlights booklet.
Basis of Rating:
Applications will be carefully reviewed to assess each individuals’ qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.
Must successfully pass a criminal background check, physical examination, and drug screen.
Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.
Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.
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The primary location for this full-time, exempt position is Lecanto, Florida.
Responsibilities
Supports day-to-day operations of the County’s telecommunications and radio systems, including mobile devices, telephones, tablets, and related hardware/software.
Implements and maintains the Mobile Device Management (MDM) system, including user setup, device enrollment, troubleshooting, and user support.
Assists departments and staff with telecommunication needs by providing technical advice on hardware, software, and peripheral equipment.
Coordinates telecommunications service requests, including installations, adds, moves, and changes, working with vendors and County staff to ensure timely completion.
Provides technical support for County radio systems, assisting with equipment setup, configuration, troubleshooting, and user training.
Maintains telecommunications records, databases, and inventories to ensure accuracy and availability of system information.
Educates end-users on system features and functionality to enhance efficiency and proper use of telecommunications resources.
Serves as a backup to the Telecommunications Administrator during absences, assisting with higher-level responsibilities as delegated.
Collaborates with the Administrator to ensure continuity of operations and cross-training across functions.
Stays current with telecommunications and wireless industry advancements, applying knowledge to improve user support and system reliability.
Drives and/or operates a county vehicle or equipment and must obey all safety policies, and roadway rules and laws.
Performs other related duties as assigned.
Education, Training, and Experience
Bachelor’s level degree in computer or telecommunications technology and two (2) years professional experience in analysis, management, or design of a telecommunications system’s administrative and operational requirements; or
Associate’s level degree in computer or telecommunications technology and four (4) years full time experience in a department or division’s telecommunication’s function; or
Equivalent combination of education, training, and/or experience.
Telecommunications experience in a multi-location telecommunication system and contact center environment required.
Skills And Abilities
Strong project management and organizational skills required.
Excellent customer service skills are required.
Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
Ability and experience speaking formally and informally to management, groups of co-workers, staff in other organizational agencies, the public, and people in other organizations.
Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
Certificates, Licenses, and Registration
Valid Florida Driver License or must obtain within 30 days of establishing residency in Florida.
CTA Certified Telecommunications Analyst, CVA Certified VoIP Analyst, Sec , Net /CCNA, ISC2 CC preferred.
Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses: IS-100.c, Introduction to the Incident Command System (ICS); and IS-700.b, An Introduction to the National Incident Management System.
Physical Requirements/Work Environment
Requires sitting most of the day.
The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
The job requires frequent balancing and occasional reaching above shoulders.
The job requires the completion of tasks that involve frequent typing, operating foot controls/levers, driving automotive equipment, and occasional simple grasping and fine manual manipulation.
The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
The job may risk exposure to adverse weather, moving machinery, and extreme noise.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Emergency Response/Recovery Activities
All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.
Employee Benefits at a Glance Medical, Dental, Vision Insurance, Employee Health & Wellness Center, Florida Retirement System (FRS), Basic Term Life and AD&D Insurance $20,000, Long Term Disability Insurance, Employee Assistance Program (EAP), 11 Paid Holidays, Vacation and Sick Leave.
Please visit the Benefits tab of this posting for additional information and a link to the Employee Benefits Highlights booklet.
Basis of Rating:
Applications will be carefully reviewed to assess each individuals’ qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.
Must successfully pass a criminal background check, physical examination, and drug screen.
Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.
Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.
#J-18808-Ljbffr