Goldman Sachs
AWM, Marcus by Goldman Sachs, Marketing - Customer Communications Operations, An
Goldman Sachs, Richardson, Texas, United States, 75080
AWM, Marcus by Goldman Sachs, Marketing - Customer Communications Operations, Analyst - Richardson
The ideal candidate will support the execution of all Marketing, Servicing and Regulatory communications for the Marcus Savings business. The candidate will be responsible for the operations and deployment of new customer communications (direct mail and email) and monitor delivery and enhancement of existing communications in a timely and accurate manner. This means interpreting communication requirements, setting up workflows and segmentation lists, HTML edits for emails, rigorous campaign testing for accuracy, and working with stakeholder teams to ensure there’s input and alignment. The candidate will also work with external vendors imbedded in our processes to support communication deployment. This role will require reviewing existing deployment processes and SOPs and identifying areas to improve speed to market or reduce operational risk, partnering closely with Business Controls teams.
Responsibilities And Qualifications
Work with Head of Comms Execution to create a communications execution calendar and project manage all work in the team queue; maintain this calendar on an ongoing basis.
Partner with customer retention counterparts to define campaign requirements for net new communications.
Work closely with technology and product partners to troubleshoot and enhance our communications.
Build, test, and launch customer communications for both direct mail and email programs to meet business goals and compliance requirements.
Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, Business Controls etc.).
Develop clear KPI reporting to ensure growth and operational targets are met; identify emerging trends or risks.
Manage third party vendors for deployment of communication and account fulfillment activities.
Basic Requirements
Experience collaborating cross-functionally to support business goals and requirements
Experience with data query language (e.g. Structured Query Language/SQL)
Strong quantitative and data analytical skills to monitor and identify trends or risks
Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
2+ years work experience (Financial Services, Consumer / Retail Banking experience a plus)
1+ years experience with communication automation tools and/or CRM systems (Braze, Marketo, Adobe Campaign, Pardot a plus)
Proficiency in JIRA, SharePoint, Excel (Macros, Pivot table, V-lookups, PowerPoint, basic HTML required)
Proven record of building and adhering to processes to ensure efficiency
Experience managing external vendors
Excellent written and verbal communication skills
Ability to interact with all personnel levels of the organization
Ability to adapt to new changes and new challenges
Ability to communicate requirements for consumption by Technology
Bachelor’s degree required
Desired Characteristics
Strong project management background with the ability to determine and communicate prioritization
Self-starter with a strong sense of urgency and ability to perform under tight timelines
Strong organization, communication and critical thinking skills
Strong implementation/execution experience
Strong attention to detail and quick learner
Ability to effectively manage complex and/or multiple projects to completion on time autonomously
About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We\'re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2023. All rights reserved.
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Responsibilities And Qualifications
Work with Head of Comms Execution to create a communications execution calendar and project manage all work in the team queue; maintain this calendar on an ongoing basis.
Partner with customer retention counterparts to define campaign requirements for net new communications.
Work closely with technology and product partners to troubleshoot and enhance our communications.
Build, test, and launch customer communications for both direct mail and email programs to meet business goals and compliance requirements.
Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, Business Controls etc.).
Develop clear KPI reporting to ensure growth and operational targets are met; identify emerging trends or risks.
Manage third party vendors for deployment of communication and account fulfillment activities.
Basic Requirements
Experience collaborating cross-functionally to support business goals and requirements
Experience with data query language (e.g. Structured Query Language/SQL)
Strong quantitative and data analytical skills to monitor and identify trends or risks
Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
2+ years work experience (Financial Services, Consumer / Retail Banking experience a plus)
1+ years experience with communication automation tools and/or CRM systems (Braze, Marketo, Adobe Campaign, Pardot a plus)
Proficiency in JIRA, SharePoint, Excel (Macros, Pivot table, V-lookups, PowerPoint, basic HTML required)
Proven record of building and adhering to processes to ensure efficiency
Experience managing external vendors
Excellent written and verbal communication skills
Ability to interact with all personnel levels of the organization
Ability to adapt to new changes and new challenges
Ability to communicate requirements for consumption by Technology
Bachelor’s degree required
Desired Characteristics
Strong project management background with the ability to determine and communicate prioritization
Self-starter with a strong sense of urgency and ability to perform under tight timelines
Strong organization, communication and critical thinking skills
Strong implementation/execution experience
Strong attention to detail and quick learner
Ability to effectively manage complex and/or multiple projects to completion on time autonomously
About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We\'re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2023. All rights reserved.
#J-18808-Ljbffr