Ingersoll Rand
Digital & eCommerce Product Manager
Ingersoll Rand, Davidson, North Carolina, United States, 28036
Job Title
Digital & eCommerce Product Manager
Location:
Davidson, NC (Hybrid)
BH Job ID:
3186
SF Job Req ID:
15523
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment.
Job Overview We are seeking a strategic and execution-focused Product Manager to lead the vision, roadmap, and execution of digital customer experiences across CSS North America. This role will own the long-term strategy for customer portals, eCommerce and mobile web applications, driving incremental revenue and service attachment through scalable, high-impact digital solutions. As the primary North American representative in global digital planning, this individual will ensure regional priorities are reflected in global planning and will champion fast-paced delivery of features that meet customer needs and business goals.
Key Responsibilities
Strategic Product Leadership
Define and maintain the North American strategic roadmap for customer-facing digital experiences.
Align product vision with business objectives, customer needs, and market opportunities.
Identify and prioritize new digital capabilities that drive revenue growth and margin expansion.
Cross-Functional Collaboration and Regional Advocacy
Represent CSS North America in global program increment planning and product strategy discussions.
Collaborate with global teams to ensure scalable solutions while advocating for regional speed and innovation.
Lead post-launch regional feature development in partnership with internal developers and tech lead.
Execution & Delivery
Translate strategy into actionable epics, user stories, and requirements using tools like Monday.com and Jira.
Work closely with development teams in an agile scrum environment to deliver high-quality digital products.
Monitor adoption, performance, and customer feedback to inform continuous improvement.
Customer & Channel Experience
Ensure digital experiences are intuitive, valuable, and aligned with customer workflows.
Partner with commercial teams to drive engagement and service attachment through digital channels.
Monitor performance and adoption metrics to inform future enhancements and drive business outcomes.
Qualifications
5+ years of experience in product management or product ownership, ideally in industrial or B2B environments.
Proven success in agile scrum environments and backlog management tools (e.g., Jira, Monday.com).
Strong understanding of eCommerce, customer portal and mobile web applications.
Excellent communication, stakeholder management and strategic thinking skills.
Experience working with global teams across multiple time zones to include flexible hours to collaborate with off-shore teams.
Core Competencies
Proven ability to develop and execute product roadmaps that align with business goals and user needs, with a focus on scalable, revenue-generating digital solutions.
Expertise in agile methodologies, including sprint planning, backlog grooming, and managing epics and user stories using tools like Jira or Monday.com.
Strong ability to work with global teams, technical leads, and diverse stakeholders to ensure alignment, scalable solutions, and impactful delivery of digital experiences.
Passionate advocate for user-friendly design and customer-focused digital experiences, leveraging performance metrics to drive continuous improvement.
Solid understanding of eCommerce platforms, customer portals, and mobile web applications, with the ability to translate business needs into actionable technical requirements.
Skilled in monitoring adoption metrics and performance data to inform enhancements and drive measurable business outcomes.
Excellent communication and stakeholder management skills, with the ability to lead agile ceremonies and convey product vision effectively across teams.
Travel & Work Arrangements/Requirements
This position will be based out of our corporate offices in Davidson, NC, with anticipated travel, as required.
What We Offer Our comprehensive benefits package includes health care options, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings.
Ingersoll Rand Inc. (NYSE:IR) is dedicated to helping make life better for our employees, customers and communities. For more information, visit www.IRCO.com.
TO APPLY: Please apply via our website Ingersoll Rand Careers by November 2025 in order to be considered for this position.
APPLY NOW #J-18808-Ljbffr
Location:
Davidson, NC (Hybrid)
BH Job ID:
3186
SF Job Req ID:
15523
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment.
Job Overview We are seeking a strategic and execution-focused Product Manager to lead the vision, roadmap, and execution of digital customer experiences across CSS North America. This role will own the long-term strategy for customer portals, eCommerce and mobile web applications, driving incremental revenue and service attachment through scalable, high-impact digital solutions. As the primary North American representative in global digital planning, this individual will ensure regional priorities are reflected in global planning and will champion fast-paced delivery of features that meet customer needs and business goals.
Key Responsibilities
Strategic Product Leadership
Define and maintain the North American strategic roadmap for customer-facing digital experiences.
Align product vision with business objectives, customer needs, and market opportunities.
Identify and prioritize new digital capabilities that drive revenue growth and margin expansion.
Cross-Functional Collaboration and Regional Advocacy
Represent CSS North America in global program increment planning and product strategy discussions.
Collaborate with global teams to ensure scalable solutions while advocating for regional speed and innovation.
Lead post-launch regional feature development in partnership with internal developers and tech lead.
Execution & Delivery
Translate strategy into actionable epics, user stories, and requirements using tools like Monday.com and Jira.
Work closely with development teams in an agile scrum environment to deliver high-quality digital products.
Monitor adoption, performance, and customer feedback to inform continuous improvement.
Customer & Channel Experience
Ensure digital experiences are intuitive, valuable, and aligned with customer workflows.
Partner with commercial teams to drive engagement and service attachment through digital channels.
Monitor performance and adoption metrics to inform future enhancements and drive business outcomes.
Qualifications
5+ years of experience in product management or product ownership, ideally in industrial or B2B environments.
Proven success in agile scrum environments and backlog management tools (e.g., Jira, Monday.com).
Strong understanding of eCommerce, customer portal and mobile web applications.
Excellent communication, stakeholder management and strategic thinking skills.
Experience working with global teams across multiple time zones to include flexible hours to collaborate with off-shore teams.
Core Competencies
Proven ability to develop and execute product roadmaps that align with business goals and user needs, with a focus on scalable, revenue-generating digital solutions.
Expertise in agile methodologies, including sprint planning, backlog grooming, and managing epics and user stories using tools like Jira or Monday.com.
Strong ability to work with global teams, technical leads, and diverse stakeholders to ensure alignment, scalable solutions, and impactful delivery of digital experiences.
Passionate advocate for user-friendly design and customer-focused digital experiences, leveraging performance metrics to drive continuous improvement.
Solid understanding of eCommerce platforms, customer portals, and mobile web applications, with the ability to translate business needs into actionable technical requirements.
Skilled in monitoring adoption metrics and performance data to inform enhancements and drive measurable business outcomes.
Excellent communication and stakeholder management skills, with the ability to lead agile ceremonies and convey product vision effectively across teams.
Travel & Work Arrangements/Requirements
This position will be based out of our corporate offices in Davidson, NC, with anticipated travel, as required.
What We Offer Our comprehensive benefits package includes health care options, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings.
Ingersoll Rand Inc. (NYSE:IR) is dedicated to helping make life better for our employees, customers and communities. For more information, visit www.IRCO.com.
TO APPLY: Please apply via our website Ingersoll Rand Careers by November 2025 in order to be considered for this position.
APPLY NOW #J-18808-Ljbffr