OhioHealth
Service Excellence Ambassador | Part-Time | Nights
OhioHealth, Columbus, Ohio, United States, 43224
Overview
Service Excellence Ambassador | Part-Time | Nights at OhioHealth — provide exceptional customer service to patients, families, visitors and OhioHealth staff; act as patient advocate; facilitate communication; greet, direct, escort; handle information desks; respond to needs; assist with wheelchairs; answer multi-line phone; maintain confidentiality.
Responsibilities
Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
Communicating between patient, family and hospital staff
Acting as an advocate by investigating and expediting admission and other delays
Resolving problems and complaints and escalating when necessary
Responding to special needs and ensuring needs are being met
Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
Answers multi-line phone and transfers callers to appropriate patient room or other location
Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas
Qualifications
Bachelor's Degree (Required)
Minimum Two Years of Experience in a consumer advocacy or service role
Knowledge of conflict resolution, interpersonal communication, and medical terminology; diversity training; working knowledge of hospital operations; equivalent experience may be considered
Work Details
Work Shift: Night
Scheduled Weekly Hours: 16
Department: Customer Experience Office
Equal Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.
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Responsibilities
Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
Communicating between patient, family and hospital staff
Acting as an advocate by investigating and expediting admission and other delays
Resolving problems and complaints and escalating when necessary
Responding to special needs and ensuring needs are being met
Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
Answers multi-line phone and transfers callers to appropriate patient room or other location
Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas
Qualifications
Bachelor's Degree (Required)
Minimum Two Years of Experience in a consumer advocacy or service role
Knowledge of conflict resolution, interpersonal communication, and medical terminology; diversity training; working knowledge of hospital operations; equivalent experience may be considered
Work Details
Work Shift: Night
Scheduled Weekly Hours: 16
Department: Customer Experience Office
Equal Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.
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