Prudential Annuities Distributors (PAD)
Program Manager, Records and Information Management
Prudential Annuities Distributors (PAD), Newark, New Jersey, us, 07175
**Your Team & Role**
The Records Management Office within Global Technology & Operations is seeking a Program Manager for the Enterprise Records and Information Management (RIM) Program. This role is responsible for ensuring that Prudential’s records—both internal and customer-related—are properly maintained, preserved, and disposed of in compliance with internal policies, procedures, and external regulations impacting Prudential’s businesses.**Here is What You Can Expect on a Typical Day**
• Develop and manage program policies, procedures, and standards.
• Partner with stakeholders across Technology, Privacy, Law, Vendor Governance, Risk, and other control functions to align on program goals and support cross-enterprise initiatives that enable growth while mitigating risk.
• Lead communication, training, and awareness initiatives.
• Provide guidance and support to Records Specialists across business units and corporate areas, including monthly meetings.
• Serve as a subject matter expert and consultant on records and information requirements and best practices.
• Support retention and disposition of physical records and structured/unstructured electronic data.
• Lead and execute Annual Attestation and Quality Review processes.
• Facilitate global retention schedule reviews and updates.
• Oversee third-party relationships and vendor performance in support of the Records Management Program.
• Monitor and report on program metrics, performance, and outcomes.**The Skills & Expertise You Bring**
• Bachelor’s degree in business, technology, or a related field.
• 5–7 years of experience in Records Management, Information Governance, Data Management, Business Analysis, Risk Management, or a related discipline. Financial services experience is a plus.
• Knowledge of Records and Information Management principles and practices, including external regulations, cyber risk mitigation, and the value and use of data.
• Experience working in a large corporate environment.
• Technical subject matter expertise and experience managing electronic records (e.g., email, documents, applications).
• Ability to lead independently with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
• Tech-savvy with strong collaboration and teamwork skills.
• Strong communication skills with the ability to simplify complex concepts.
• Excellent organizational, analytical, and project management capabilities.
• Proven ability to manage multiple high-priority initiatives simultaneously.
• Ability to influence without direct authority
• Self-starter with a proactive mindset and creative problem-solving skills.
• Demonstrated ability to continuously learn and adapt.
• Commitment to driving innovation and process improvement.
• Proficient in Microsoft Office; experience with Power BI, GRC tools, and content management systems is a plus.
• Certifications such as Certified Records Manager (CRM), Information Governance Professional (IGP), Certified Information Professional (CIP), or similar are encouraged but not required.**Work/Life Resources** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
**Education Benefit** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. #J-18808-Ljbffr
The Records Management Office within Global Technology & Operations is seeking a Program Manager for the Enterprise Records and Information Management (RIM) Program. This role is responsible for ensuring that Prudential’s records—both internal and customer-related—are properly maintained, preserved, and disposed of in compliance with internal policies, procedures, and external regulations impacting Prudential’s businesses.**Here is What You Can Expect on a Typical Day**
• Develop and manage program policies, procedures, and standards.
• Partner with stakeholders across Technology, Privacy, Law, Vendor Governance, Risk, and other control functions to align on program goals and support cross-enterprise initiatives that enable growth while mitigating risk.
• Lead communication, training, and awareness initiatives.
• Provide guidance and support to Records Specialists across business units and corporate areas, including monthly meetings.
• Serve as a subject matter expert and consultant on records and information requirements and best practices.
• Support retention and disposition of physical records and structured/unstructured electronic data.
• Lead and execute Annual Attestation and Quality Review processes.
• Facilitate global retention schedule reviews and updates.
• Oversee third-party relationships and vendor performance in support of the Records Management Program.
• Monitor and report on program metrics, performance, and outcomes.**The Skills & Expertise You Bring**
• Bachelor’s degree in business, technology, or a related field.
• 5–7 years of experience in Records Management, Information Governance, Data Management, Business Analysis, Risk Management, or a related discipline. Financial services experience is a plus.
• Knowledge of Records and Information Management principles and practices, including external regulations, cyber risk mitigation, and the value and use of data.
• Experience working in a large corporate environment.
• Technical subject matter expertise and experience managing electronic records (e.g., email, documents, applications).
• Ability to lead independently with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
• Tech-savvy with strong collaboration and teamwork skills.
• Strong communication skills with the ability to simplify complex concepts.
• Excellent organizational, analytical, and project management capabilities.
• Proven ability to manage multiple high-priority initiatives simultaneously.
• Ability to influence without direct authority
• Self-starter with a proactive mindset and creative problem-solving skills.
• Demonstrated ability to continuously learn and adapt.
• Commitment to driving innovation and process improvement.
• Proficient in Microsoft Office; experience with Power BI, GRC tools, and content management systems is a plus.
• Certifications such as Certified Records Manager (CRM), Information Governance Professional (IGP), Certified Information Professional (CIP), or similar are encouraged but not required.**Work/Life Resources** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
**Education Benefit** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. #J-18808-Ljbffr