Cleveland Diagnostics, Inc.
Overview
Position:
Sr. Field Applications Specialist (REMOTE) Location:
Cleveland, OH Job Id:
177 # of Openings:
1 The Senior Field Applications Specialist will play a critical role in leading the successful technical implementation of Cleveland Diagnostics’ IsoPSA IVD assay at customer laboratories. This senior-level role will serve as the technical lead during pre- and post-sale engagement, develop and refine implementation protocols, and provide best-in-class training and support across our expanding customer base. As the first hire in this function, this individual will be instrumental in developing foundational processes, documentation, and training modules for future application specialists. This position requires substantial travel (up to 80%) and close collaboration with CDx customers, as well as third-party diagnostic manufacturers (e.g., Roche), to troubleshoot and resolve implementation challenges.
Essential Responsibilities and Duties
Design and document the IsoPSA IVD implementation process, including SOPs for lab readiness assessment, equipment setup, training, QC integration, LIS configuration, and result reporting Lead site qualification and readiness assessment for new customer labs in partnership with CDx Commercial teams Schedule and execute IsoPSA implementations, serving as the primary technical lead on-site Develop training materials and programs for customer staff and internal team members Provide post-implementation technical support, including issue resolution and system optimization Partner with cross-functional teams (e.g., R&D, Quality, Regulatory) to drive continuous improvement Build internal documentation and resources to support the scaling of the applications team Represent CDx at customer meetings, industry events, and product evaluations as needed Document and maintain detailed installation, training, and troubleshooting logs in CRM (e.g., Salesforce) As team grows, may be responsible for managing other Application Specialists Other duties as assigned
Qualifications
Bachelor's degree in chemical, biological, or clinical laboratory science required 7+ years of clinical lab or field applications experience, ideally in molecular diagnostics or IVD MT(ASCP), MLS(ASCP), or equivalent certification strongly preferred Proven experience leading technical implementation projects in regulated laboratory settings Exceptional customer-facing skills with a strong ability to manage sensitive conversations and complex troubleshooting in high-stakes environments Demonstrated ability to build technical programs from the ground up and support cross-functional teams Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements Excellent aptitude for troubleshooting laboratory equipment Ability to travel extensively (up to 80%) including overnight stays and out-of-state visits Highly proficient in LIS/LIMS systems, EMRs, Salesforce, and standard productivity software
Work Environment / Physical Requirements
Position requires extensive employee travel; ability to safely drive a vehicle and travel using appropriate and available mass and/or air transit Work will be varied between laboratory and office environments; ability to operate a computer and multitask across many software and telephonic communication channels several hours a day Primary activities are performed in the laboratory. Some activities are performed at a desk and include use of standard office equipment Ability to frequently walk, stand, sit, kneel, climb stairs, and ability to lift up to 50 lb intermittently Requires use of personal protective equipment (PPE) when working in laboratories Requires Hepatitis B vaccination or appropriate waiver (working with blood-based samples)
Benefits
100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage 100% Employer-paid Dental & Vision for entire family No cost for employee coverage for Group Term Life, Short & Long Term Disability 4% retirement contribution Employer match Incentive Performance Plan & Stock Option Program & Commissions (Sales Account Execs) Paid Family Leave Program Generous PTO plan & holiday program Flexible work schedule & lucrative employee referral program Salary range may vary by work state/geographical region/territory Easy to get to office location with newly built-out office space Free coffee, snacks and other goodies all day long
About Cleveland Diagnostics / EEO
Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.
We hire differently abled people! Cleveland Diagnostics (CDx) will provide reasonable accommodations for qualified individuals with disabilities, applicants who qualify under the Americans with Disabilities Act, as Amended, may be eligible for a reasonable accommodation in CDx’s application and selection processes. A request for an accommodation will not affect your opportunities for employment with CDx. If you require an accommodation in making an application through our online system, please call 833-265-7337 or email CDx.HR@ClevelandDx.com.
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Position:
Sr. Field Applications Specialist (REMOTE) Location:
Cleveland, OH Job Id:
177 # of Openings:
1 The Senior Field Applications Specialist will play a critical role in leading the successful technical implementation of Cleveland Diagnostics’ IsoPSA IVD assay at customer laboratories. This senior-level role will serve as the technical lead during pre- and post-sale engagement, develop and refine implementation protocols, and provide best-in-class training and support across our expanding customer base. As the first hire in this function, this individual will be instrumental in developing foundational processes, documentation, and training modules for future application specialists. This position requires substantial travel (up to 80%) and close collaboration with CDx customers, as well as third-party diagnostic manufacturers (e.g., Roche), to troubleshoot and resolve implementation challenges.
Essential Responsibilities and Duties
Design and document the IsoPSA IVD implementation process, including SOPs for lab readiness assessment, equipment setup, training, QC integration, LIS configuration, and result reporting Lead site qualification and readiness assessment for new customer labs in partnership with CDx Commercial teams Schedule and execute IsoPSA implementations, serving as the primary technical lead on-site Develop training materials and programs for customer staff and internal team members Provide post-implementation technical support, including issue resolution and system optimization Partner with cross-functional teams (e.g., R&D, Quality, Regulatory) to drive continuous improvement Build internal documentation and resources to support the scaling of the applications team Represent CDx at customer meetings, industry events, and product evaluations as needed Document and maintain detailed installation, training, and troubleshooting logs in CRM (e.g., Salesforce) As team grows, may be responsible for managing other Application Specialists Other duties as assigned
Qualifications
Bachelor's degree in chemical, biological, or clinical laboratory science required 7+ years of clinical lab or field applications experience, ideally in molecular diagnostics or IVD MT(ASCP), MLS(ASCP), or equivalent certification strongly preferred Proven experience leading technical implementation projects in regulated laboratory settings Exceptional customer-facing skills with a strong ability to manage sensitive conversations and complex troubleshooting in high-stakes environments Demonstrated ability to build technical programs from the ground up and support cross-functional teams Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements Excellent aptitude for troubleshooting laboratory equipment Ability to travel extensively (up to 80%) including overnight stays and out-of-state visits Highly proficient in LIS/LIMS systems, EMRs, Salesforce, and standard productivity software
Work Environment / Physical Requirements
Position requires extensive employee travel; ability to safely drive a vehicle and travel using appropriate and available mass and/or air transit Work will be varied between laboratory and office environments; ability to operate a computer and multitask across many software and telephonic communication channels several hours a day Primary activities are performed in the laboratory. Some activities are performed at a desk and include use of standard office equipment Ability to frequently walk, stand, sit, kneel, climb stairs, and ability to lift up to 50 lb intermittently Requires use of personal protective equipment (PPE) when working in laboratories Requires Hepatitis B vaccination or appropriate waiver (working with blood-based samples)
Benefits
100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage 100% Employer-paid Dental & Vision for entire family No cost for employee coverage for Group Term Life, Short & Long Term Disability 4% retirement contribution Employer match Incentive Performance Plan & Stock Option Program & Commissions (Sales Account Execs) Paid Family Leave Program Generous PTO plan & holiday program Flexible work schedule & lucrative employee referral program Salary range may vary by work state/geographical region/territory Easy to get to office location with newly built-out office space Free coffee, snacks and other goodies all day long
About Cleveland Diagnostics / EEO
Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.
We hire differently abled people! Cleveland Diagnostics (CDx) will provide reasonable accommodations for qualified individuals with disabilities, applicants who qualify under the Americans with Disabilities Act, as Amended, may be eligible for a reasonable accommodation in CDx’s application and selection processes. A request for an accommodation will not affect your opportunities for employment with CDx. If you require an accommodation in making an application through our online system, please call 833-265-7337 or email CDx.HR@ClevelandDx.com.
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