University of the Pacific
Student Business Services Specialist
University of the Pacific, Sacramento, California, United States, 95828
Student Business Services Specialist
Job Title: Student Business Services Specialist
Department: Student Business Services- SAC Campus
Location: Sacramento
Job Type: Full Time
Number of Months: 12
Work Schedule: Standard business hours
Position Summary:
The Student Business Services Specialist is responsible for providing outstanding service in a fast-paced, dynamic, compliance-driven environment to a diverse community of University stakeholders. Provides cashiering services to stakeholders and ensures financial reporting accuracy in all transactions.
Essential Functions
Provides customer assistance on a variety of topics related to student services. Performs analysis that directly affects receivable balances such as tuition and fee billing, housing, registration, financial aid awards, exemptions, waivers, payments, and refunds for accuracy and compliance with University policy and federal regulations. Provides assistance to the Associate Director of Student Accounts for special requests or needs of students, faculty, and staff and general functions of the office. Analyzes past due reports within compliance to ensure that any outstanding receivables are collected for the University. Audits, analyzes, and invoices sponsored students within compliance to ensure that receivables are accurately reported on student’s account. Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience. Monitors account balances and ensures accurate and timely processing of withdrawal calculations so that internal policies and procedures are met as well as compliant to all Financial Aid regulatory requirements. Negotiates resolutions to outstanding student account balances and financial clearance. Assesses late fees, adds restriction holds and notices to students’ accounts as needed. Collaborates with various departments on campus to ensure an efficient process as it pertains to tuition and fees regarding special academic programs. Guides end users with the University’s online self-service tools including the internet billing and payment software system. Prepares and audits student payment plans and financial acceptance of the plans for accuracy and compliance with University policy. Prepares financial and statistical worksheets, forms, letters, and reports. Maintains and improves knowledge of federal and state regulations and financial aid programs through attendance at workshops, conferences, and keeping abreast of industry trends. Assists with researching, developing, and implementing new and changing business processes. Processes external and internal scholarships. Independently performs analysis on moderately complex financial services such as researching discrepancies, internal control implications, and compliance with internal and external policies. Monitors account balances and ensures accurate and timely processing of withdrawal calculations in relation to Title IV funds. Manages and evaluates technology to ensure that all stakeholders receive accurate information pertaining to accounts receivables, procedures, and processes within compliance. Assists the One-Stop Shop as needed. Cross-trains within the Student Business Services Department to ensure that all procedures and processes are followed within compliance to minimize risk for the University. Responsible for accurately scanning, managing, and maintaining all documents in electronic files. Represents the Student Business Services Department on University Committees as needed. Assists the University Deposit Services. Required travel to the Sacramento/Stockton campuses. Perform other duties as assigned or requested. Minimum Qualifications
One and a half years of post-high school education with a minimum of 18 units of completed coursework. Two years of work experience in banking, accounts receivable, and/or customer service. Experience with financial systems or student account software administration. Preferred Qualifications
Bachelor’s degree in Accounting, Business Administration, or a related field. Experience with and understanding of the banking and credit card industries. Higher education administration experience preferred. Excellent problem-solving, analytical, reconciliation, and critical thinking skills. Attention to detail. Able to apply working knowledge of financial processes, policies, and procedures to a wide variety of situations. Ability to utilize, understand, and analyze the use of a wide variety of enterprise and personal computer applications. Able to approach all constituents in an open, friendly manner with an attitude of customer service, cooperation, or collaboration as required by the circumstances. Exercises sound judgment, especially in handling inquiries from students, parents, and other campus community members. Capable of handling multiple projects simultaneously with frequent interruptions. Experience with the billing and collection of student receivables. Positive attitude, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Physical Requirements
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to 35 pounds. Work Environment/Work Week/Travel
Work is performed during standard business hours. Travel between the Sacramento and Stockton campuses is required. Salary
Hiring Range $23.00-$25.00 per hour. Anti-Discrimination/EEO Policy Statement
University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics.
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Provides customer assistance on a variety of topics related to student services. Performs analysis that directly affects receivable balances such as tuition and fee billing, housing, registration, financial aid awards, exemptions, waivers, payments, and refunds for accuracy and compliance with University policy and federal regulations. Provides assistance to the Associate Director of Student Accounts for special requests or needs of students, faculty, and staff and general functions of the office. Analyzes past due reports within compliance to ensure that any outstanding receivables are collected for the University. Audits, analyzes, and invoices sponsored students within compliance to ensure that receivables are accurately reported on student’s account. Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience. Monitors account balances and ensures accurate and timely processing of withdrawal calculations so that internal policies and procedures are met as well as compliant to all Financial Aid regulatory requirements. Negotiates resolutions to outstanding student account balances and financial clearance. Assesses late fees, adds restriction holds and notices to students’ accounts as needed. Collaborates with various departments on campus to ensure an efficient process as it pertains to tuition and fees regarding special academic programs. Guides end users with the University’s online self-service tools including the internet billing and payment software system. Prepares and audits student payment plans and financial acceptance of the plans for accuracy and compliance with University policy. Prepares financial and statistical worksheets, forms, letters, and reports. Maintains and improves knowledge of federal and state regulations and financial aid programs through attendance at workshops, conferences, and keeping abreast of industry trends. Assists with researching, developing, and implementing new and changing business processes. Processes external and internal scholarships. Independently performs analysis on moderately complex financial services such as researching discrepancies, internal control implications, and compliance with internal and external policies. Monitors account balances and ensures accurate and timely processing of withdrawal calculations in relation to Title IV funds. Manages and evaluates technology to ensure that all stakeholders receive accurate information pertaining to accounts receivables, procedures, and processes within compliance. Assists the One-Stop Shop as needed. Cross-trains within the Student Business Services Department to ensure that all procedures and processes are followed within compliance to minimize risk for the University. Responsible for accurately scanning, managing, and maintaining all documents in electronic files. Represents the Student Business Services Department on University Committees as needed. Assists the University Deposit Services. Required travel to the Sacramento/Stockton campuses. Perform other duties as assigned or requested. Minimum Qualifications
One and a half years of post-high school education with a minimum of 18 units of completed coursework. Two years of work experience in banking, accounts receivable, and/or customer service. Experience with financial systems or student account software administration. Preferred Qualifications
Bachelor’s degree in Accounting, Business Administration, or a related field. Experience with and understanding of the banking and credit card industries. Higher education administration experience preferred. Excellent problem-solving, analytical, reconciliation, and critical thinking skills. Attention to detail. Able to apply working knowledge of financial processes, policies, and procedures to a wide variety of situations. Ability to utilize, understand, and analyze the use of a wide variety of enterprise and personal computer applications. Able to approach all constituents in an open, friendly manner with an attitude of customer service, cooperation, or collaboration as required by the circumstances. Exercises sound judgment, especially in handling inquiries from students, parents, and other campus community members. Capable of handling multiple projects simultaneously with frequent interruptions. Experience with the billing and collection of student receivables. Positive attitude, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Physical Requirements
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to 35 pounds. Work Environment/Work Week/Travel
Work is performed during standard business hours. Travel between the Sacramento and Stockton campuses is required. Salary
Hiring Range $23.00-$25.00 per hour. Anti-Discrimination/EEO Policy Statement
University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics.
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