PointOne
Overview
Join to apply for the
Customer Success Lead
role at
PointOne . Note:
This is a refined version of the posting. All content is preserved from the original while removing irrelevant sections and ensuring proper formatting. About PointOne
We're building an AI system to automate the business of law. The business of law is rapidly evolving under the influence of AI. We’re using AI timekeeping—and the rich data stream it generates—to help firms transition businesses into the AI era. Our team is a mix of legal, AI, and startup backgrounds from Fenwick & West, Applied Intuition, and Google. We recently raised a seed round from Y Combinator, Bessemer, 8VC, General Catalyst, and several of our early customers (who asked to invest after using the product). We are getting strong pull from the market and can’t keep up with the volume of customers we need to onboard and support — this is where you come in. Responsibilities
You’ll join the founding team and be the primary point of contact for our law firm customers. You’ll work closely with the founders, engineers, and product team to ensure users are successful and delighted with PointOne. Build strong relationships with users — from paralegals to managing partners Manage our pilot process to convert prospective customers into closed contracts Lead onboarding and training sessions to ensure successful adoption Be the first line of support when issues arise — and coordinate resolution with engineering Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities Document user feedback and partner with product/engineering to influence the roadmap Own customer metrics such as retention, engagement, and satisfaction Help turn our customers into champions What you’ll do
Build strong relationships with users — from paralegals to managing partners Manage our pilot process to ensure we convert prospective customers into closed contracts Lead onboarding and training sessions to ensure successful adoption Be the first line of support when issues arise — and coordinate resolution with engineering Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities Document user feedback and partner with product/engineering to influence the roadmap Own customer metrics such as retention, engagement, and satisfaction Help turn our customers into champions Qualifications
3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS A passion for building deep, trusted relationships with customers Excellent communication and problem-solving skills Experience managing B2B customers with complex workflows or integrations A proactive mindset — you don’t wait for problems to be reported; you anticipate them Experience working with product and engineering teams to represent the voice of the customer The ability to distill and prioritize customer feedback into concrete action plans An interest in AI and the future of professional services Where you’ll work
In-person at an early-stage startup, with responsibilities to define the customer experience from the ground up and act as the connective tissue between users and product. Compensation
Base pay range: $80.00/yr - $130,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Join to apply for the
Customer Success Lead
role at
PointOne . Note:
This is a refined version of the posting. All content is preserved from the original while removing irrelevant sections and ensuring proper formatting. About PointOne
We're building an AI system to automate the business of law. The business of law is rapidly evolving under the influence of AI. We’re using AI timekeeping—and the rich data stream it generates—to help firms transition businesses into the AI era. Our team is a mix of legal, AI, and startup backgrounds from Fenwick & West, Applied Intuition, and Google. We recently raised a seed round from Y Combinator, Bessemer, 8VC, General Catalyst, and several of our early customers (who asked to invest after using the product). We are getting strong pull from the market and can’t keep up with the volume of customers we need to onboard and support — this is where you come in. Responsibilities
You’ll join the founding team and be the primary point of contact for our law firm customers. You’ll work closely with the founders, engineers, and product team to ensure users are successful and delighted with PointOne. Build strong relationships with users — from paralegals to managing partners Manage our pilot process to convert prospective customers into closed contracts Lead onboarding and training sessions to ensure successful adoption Be the first line of support when issues arise — and coordinate resolution with engineering Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities Document user feedback and partner with product/engineering to influence the roadmap Own customer metrics such as retention, engagement, and satisfaction Help turn our customers into champions What you’ll do
Build strong relationships with users — from paralegals to managing partners Manage our pilot process to ensure we convert prospective customers into closed contracts Lead onboarding and training sessions to ensure successful adoption Be the first line of support when issues arise — and coordinate resolution with engineering Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities Document user feedback and partner with product/engineering to influence the roadmap Own customer metrics such as retention, engagement, and satisfaction Help turn our customers into champions Qualifications
3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS A passion for building deep, trusted relationships with customers Excellent communication and problem-solving skills Experience managing B2B customers with complex workflows or integrations A proactive mindset — you don’t wait for problems to be reported; you anticipate them Experience working with product and engineering teams to represent the voice of the customer The ability to distill and prioritize customer feedback into concrete action plans An interest in AI and the future of professional services Where you’ll work
In-person at an early-stage startup, with responsibilities to define the customer experience from the ground up and act as the connective tissue between users and product. Compensation
Base pay range: $80.00/yr - $130,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
#J-18808-Ljbffr